Clean and well run. Staff was pleasant, attentive and helpful. We didn't use the indoor pool or gym but the pool was large and looked clean and well maintained. Same with gym area. Rooms were large and updated. nice bathroom as well.
Great place
The breakfasts that was offered was very good The staff woman that was working in the breakfast room was exceptional. She was cheerful,welcoming, and helpful. She kept everything spotless and made sure there was plenty of food and drink.
Our toilet seat was clean but the toilet bowl its self had rings, like it hadn't been cleaned in some time. it was also clogged and when my husband went to tell them, they gave him the bucket and plunger to do it himself. When returning the "plunger bucket" which I'll add, they gave him a broken plunger, we over heard staff talking and making jokes about him when again, IT WAS CLOGGED WHEN WE GOT IN!!! I was discussed by their dismissive attitudes about the severity of making their guests try and fix the problem AND not believing them when told it was clogged when we walked in. And although minor, the tv remote does not work in the menu. SERIOUSLY, this hotel can't afford remotes that actually work correctly with the tv? Breakfast was good but one of the young female workers that came in as we were finishing up, had very poor hygiene and stained clothes. One of the other patrons was watching her refill items and made several comments on how disgusting it was that she touching food.The older woman that tended to breakfast while we were in there was clean and very personable. The younger employee was snappy and just gross.
Great check in. Pleasant staff. Great location! Beautiful room!
We stayed one night only while in town for a show at the Pavilion. We were very pleased with the accommodations, very clean and a good breakfast in the morning. Clean and spacious rooms, friendly staff.
room had a nasty odor the plumbing in the bathroom was not working properly and there was a back up. we reported the problem and they gave us another room promptly, that room was better but the bathrooms had no ventilation system and the plumbing was very sluggish.
We booked this hotel as a last minute decision to take a quick vacation. based on that, it did the job. I thought the room was overpriced for what we got. The room was clean and in good shape, but few ammenities.
Clean and well run. Staff was pleasant, attentive and helpful. We didn't use the indoor pool or gym but the pool was large and looked clean and well maintained. Same with gym area. Rooms were large and updated. nice bathroom as well.
Great place
Thank you for taking the time to review your stay with us! We take pride in our Resort and it strengthens our staff to know that their efforts are noticed. We strive to provide a welcoming, family-friendly environment. We hope you will return again soon!
Sorry that you were unhappy with your stay. We strive for quality and hope to win you over in the future.
Thank you for your feedback. We are glad you enjoyed your stay!
The breakfasts that was offered was very good The staff woman that was working in the breakfast room was exceptional. She was cheerful,welcoming, and helpful. She kept everything spotless and made sure there was plenty of food and drink.
Thank you so much for the amazing feedback! I will make sure to let her know just how awesome she is! :)
Our toilet seat was clean but the toilet bowl its self had rings, like it hadn't been cleaned in some time. it was also clogged and when my husband went to tell them, they gave him the bucket and plunger to do it himself. When returning the "plunger bucket" which I'll add, they gave him a broken plunger, we over heard staff talking and making jokes about him when again, IT WAS CLOGGED WHEN WE GOT IN!!! I was discussed by their dismissive attitudes about the severity of making their guests try and fix the problem AND not believing them when told it was clogged when we walked in. And although minor, the tv remote does not work in the menu. SERIOUSLY, this hotel can't afford remotes that actually work correctly with the tv? Breakfast was good but one of the young female workers that came in as we were finishing up, had very poor hygiene and stained clothes. One of the other patrons was watching her refill items and made several comments on how disgusting it was that she touching food.The older woman that tended to breakfast while we were in there was clean and very personable. The younger employee was snappy and just gross.
Thank you for your review. We are sorry to hear that you experienced the above issues. We take great pride in our amenities and work very hard to ensure that everything is in working order. Our Guests Services are available 24 hours for any issues that arise and are on hand to rectify the problem immediately. We have an array of remotes available which we would have been happy to swap over for you as most times it is just the batteries that need changing. As for the clogging of the toilet, our staff are always happy to perform this procedure as we absolutely do not expect our guests to remedy the situation. Thank you again and we appreciate guest feedback.
Great check in. Pleasant staff. Great location! Beautiful room!
Thank you for your review. We are glad you enjoyed your stay. Our staff take pride in helping all our guests and making sure they make lasting memories. We hope you will return so we can welcome you back. Regards, Management
We stayed one night only while in town for a show at the Pavilion. We were very pleased with the accommodations, very clean and a good breakfast in the morning. Clean and spacious rooms, friendly staff.
Hello NHVTSue, Thank you for your review. We are delighted that our hotel met your expectation and you were pleased with all that we have to offer. Our breakfast is definitely popular with all our guests and our Housekeeping team work very hard to ensure that the rooms are up to our high standards. We look forward to welcoming you back. Regards Frank Tuscano Regional Manager of NH
Thank you so much for your awesome review! We are so glad you enjoyed your stay! We hope to see you again!