Family Resorts in Houston, Houston

"The furniture and carpet were filthy. Definitely couldn't relax upon arrival due to the dishwasher still running. When asked about it I was told "we get a lot of traffic". Ordered room service and told my onion rings would arrive in 10 minutes instead it was an hour or more later. Requested bedding for the sofa bed and ended up calling 1.5hrs. later and the request had not been relayed to appropriate staff, so we waited another 30 minutes. This is a decent place if you're in and out but not if you are looking for relaxation or vacationing. Very disappointed based on the reviews I thought it was going to be a good pick."

"Room was nice and clean, staff was friendly, and hotel looked nice overall."

"The hotel was nice however my biggest complaint would be about the housekeeping service. We requested for housekeeping expecting the dirty sheets and pillowcases to be replaced with clean ones however upon inspecting we realized that they were not replaced but flipped over. The floors also weren’t vacuumed because the same crumbs and dirt on the floor was still there after the service. The rating would have been higher however after what we experienced with the housekeeping service it raises the question if the sheets present when we checked in was ever washed or replaced. Also the elevator was quite slow. "