My room had a bad smell and the bathroom smelled like ass
I wasn't happy about the surprise extra parking cost ($6/day). It wasn't mentioned in my reservation.
Great location minutes away from everything. Friendly staff
I really liked the size if the rooms, the size of the TV's, the fact that there are two TV's and a couch in the room with Youtube available on them was very nice. The staff was quick to respond to issues we had. The breakfast was terrible, essentially a brown bag with a piece of fruit and a packaged muffin....not good! Put some more thought into it guys please. The water pressure on the 6th floor room we had was a trickle at best. Room was clean except for the couch which had several stains and hairs on it. I would definitely go back overall but would try to find a hotel with a better breakfast first
It was a great location, nice, quiet, safe, and clean
Pool was closed the whole 5 days. Never enough towels in the room. It was almost self serve for any items like toilet paper you had to go ask. They did not clean the rooms unless you asked. No real breakfast. No breakfast for the last 2 days period. Although people were nice. They tried just the management is bad. They are kind of in shock with covid no real planning. Had to pay 6$ parking a day for parking. It was not a real cheap hotel either. Kind of disappointed for whole 5 days.
Clean, updated, spacious rooms. Close to Rice University and many things we needed access to.
The room was nice enough but I was next to a room where there was a party going on and it was very loud late into the night.
The 6th floor has an overwhelming smell, mold?? Orbitz transferred me to this hotel from my orignial marriott courtyard property as we were going through security for our trip!! Shame on Orbitz .
The location is perfect. The accomadtions were excellent. Priced reasonably. Would recommend and will stay again. Don’t know why they are charging me an extra $20.00, tho. Will find out tomorrow
Everyone very helpful! Very clean, comfortable beds. Microwave and fridge in room, separate sitting area.
Staff was polite. Room is large and clean but has a large stain on the carpet near the door. We asked for an extra blanket but they never brought it up. We used the shuttle service to go out to dinner. Driver was courteous. Beds are comfy. Overall a nice place to stay for our one night.
Excellent location, not far from the Medical Center. Easy access to downtown Houston
Great friendly staff, nice restaurant, and they offer a free shuttle service to the medical center in houston.
Stayed here during Hurricane Harvey but checked in 2 days before it even rained. I moved rooms 3 times and look how filthy the rooms were. They were price gouging, trying to charge me the "weekend rate" on a Monday. The GM had his family there and they were eating all the food they wanted, while I was starving because they were selling these tiny lasagnas, for example, for way too much. One morning I came down at 11am and the breakfast supervisor was so condescending when I asked if there was any way he could get a little box of cereal. He rudely asked, "WHY DIDNT YOU COME DOWN FOR BREAKFAST?!" (It was half an hour after breakfast had closed, cmon!) In times like this, you come together and help each other. Marriott has very poor training in these situations.
We had a wonderful visit. The staff was very friendly and helpful. The room was clean and comfortable. The pool was great.
Good location to NRG Stadium for the event. Room was adequate but nothing great. Carpet was dirty and stained. There are two elevators which seem to stop on every other floor whether you are going up or coming down and they are not air-conditioned. The free breakfast is very chaotic as many people are crammed into a small space trying to get to the food. For the money, this place is what I expected though.
Located in Astrodome within a short walk of NRG Park, SpringHill Suites Houston Medical Center/NRG Park is within a mile (2 km) of NRG Stadium. This 190-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Free self-serve breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 190 accommodations afford space to spread out with a separate bedroom and sitting areas. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. IPod docks, sofa beds, and microwaves are other standard amenities.
Guests staying at SpringHill Suites Houston Medical Center/NRG Park enjoy an outdoor pool, a fitness center, and a spa tub. Self parking is offered for USD 6.00 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
My room had a bad smell and the bathroom smelled like ass
I wasn't happy about the surprise extra parking cost ($6/day). It wasn't mentioned in my reservation.
Thank you for your feedback
WOW! Glad you enjoyed your stay!
Great location minutes away from everything. Friendly staff
We appreciate your feedback,thank you for stayign with us
I really liked the size if the rooms, the size of the TV's, the fact that there are two TV's and a couch in the room with Youtube available on them was very nice. The staff was quick to respond to issues we had. The breakfast was terrible, essentially a brown bag with a piece of fruit and a packaged muffin....not good! Put some more thought into it guys please. The water pressure on the 6th floor room we had was a trickle at best. Room was clean except for the couch which had several stains and hairs on it. I would definitely go back overall but would try to find a hotel with a better breakfast first
Thank you for taking time to give us your feedback. We will address the issues you identified and will certainly work to correct / improve these areas.
It was a great location, nice, quiet, safe, and clean
Thank you for your feedback! I'm so glad you enjoyed your stay!
Pool was closed the whole 5 days. Never enough towels in the room. It was almost self serve for any items like toilet paper you had to go ask. They did not clean the rooms unless you asked. No real breakfast. No breakfast for the last 2 days period. Although people were nice. They tried just the management is bad. They are kind of in shock with covid no real planning. Had to pay 6$ parking a day for parking. It was not a real cheap hotel either. Kind of disappointed for whole 5 days.
Hi Moe, New guidelines from Marriott "Commitment to Clean" has changed the way our housekeeping department runs. We will not enter your room during your stay unless you request service. All of the essentials are available at the front desk and we are happy to bring anything to your room. We are working on making sure our pool is chemically balanced for the health and safety of our guests. The breakfast is also a reflection on new standards we are following from the CDC / Houston Health Human Services. We are looking forward to restoring our full buffet breakfast as soon as possible. Hopefully once the pandemic is over you will come back and see a huge difference.
Thank you for choosing the SpringHill Suites Houston Medical Center/NRG Park for your recent travels to Houston. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
Clean, updated, spacious rooms. Close to Rice University and many things we needed access to.
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston Medical Center/NRG Park. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Houston Medical Center/NRG Park and we hope you choose to create more memories here whenever your travels bring you back to Houston.
The room was nice enough but I was next to a room where there was a party going on and it was very loud late into the night.
Hello and thank you for your feed back. I apologize for the inconvenience that you and your family experienced due to the guest next door being loud. Next time please let us know by calling the front desk so that we may ask the guests to be mindful of all guests. Or allow us the opportunity to move you. We hope to see you again in the near future. Thank you,
Thank you for your feedback - we do take action when there are issues in the rooms if you could, please let me know what room you were in so that we can have housekeeping check the room.