David was great and very informative about restaurants and near by things we inquiring about doing.
Worst customer service and they ever
Overall, a nice place. Breakfast was good and the rooms spacious. Personnel were pleasant. Negatives included: Just a partial role of toilet paper in the bathroom, stains in the carpet, tiny, strange (no sun could ever shine on it) outdoor pool.
excelent
the room I had lack accessible handicap accessories
Breakfast was very good. Not sure why there were so few towels in our room. Only 3 when our reservation was for 4 people.
Nice location, nice room, friendly staff. Someone always sleeping in lobby though (weird)
Hotel staff were very pleasant, rooms were generally clean. Room was spacious and comfortable. Bathroom could use some work - walk-in shower was too smooth and slippery, needed something anti-slip on the floor.
Staff was very friendly and quick. Room looked nice on the 1st look, but I found a bag of trash left from previous guest in the closet, there was a descendent size burn in the middle of the main nightstand and the phone in the room was completely broken. There was no blankets in the closet for the pull out couch and since the phone was broken had to make my way back down to the front desk to ask for a blanket. Everywhere I went in the hotel it smelled very badly of Marijuana. I don't blame the hotel for that though because I'm pretty sure it was a group of guests that left that smell where ever they went. Overall it was a OK stay and for the price that we paid I didn't feel like I got ripped off.
Perfect place. Clean. Needs more parking but my room was clean and freshly made. Or so it felt.
Country Inn & Suites by Radisson, Katy (Houston West), TX places you within a 15-minute stroll of popular sights such as Katy Mills Mall and Typhoon Texas. This 63-room, 3-star hotel has a water park along with an outdoor pool and a 24-hour gym.
Free continental breakfast is served each morning from 6 AM to 9:30 AM. Satisfy your hunger from the comfort of your room with room service.
40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include microwaves, coffee makers, and free newspapers.
Built in 2015, the brand new Country Inn & Suites by Radisson, Katy (Houston West), TX features a water park, an outdoor pool, and a 24-hour gym. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
David was great and very informative about restaurants and near by things we inquiring about doing.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staffs hospitality and our hotel amenities as well as location near the Katy Mills Mall and Texas Typhoon water park. If you would like to request a weekly rate than please reach out to us directly so that we may offer you our best available rate for the week in the future! We are also located near the Denny's restaurant that is on our parking lot. Our staff truly appreciates your kind comments and we strive our best to treat all guests with the highest level of satisfaction possible! We look forward to your next stay.
Worst customer service and they ever
On behalf of our entire staff at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Overall, a nice place. Breakfast was good and the rooms spacious. Personnel were pleasant. Negatives included: Just a partial role of toilet paper in the bathroom, stains in the carpet, tiny, strange (no sun could ever shine on it) outdoor pool.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staffs hospitality and our hotel amenities as well as location near the Katy Mills Mall and Texas Typhoon water park. If you would like to request a weekly rate than please reach out to us directly so that we may offer you our best available rate for the week in the future! We are also located near the Denny's restaurant that is on our parking lot. Our staff truly appreciates your kind comments and we strive our best to treat all guests with the highest level of satisfaction possible! We look forward to your next stay
excelent
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staffs hospitality and our hotel amenities as well as location near the Katy Mills Mall and Texas Typhoon water park. If you would like to request a weekly rate than please reach out to us directly so that we may offer you our best available rate for the week in the future! We are also located near the Denny's restaurant that is on our parking lot. Our staff truly appreciates your kind comments and we strive our best to treat all guests with the highest level of satisfaction possible! We look forward to your next stay.
the room I had lack accessible handicap accessories
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staffs hospitality and our hotel amenities as well as location near the Katy Mills Mall and Texas Typhoon water park. If you would like to request a weekly rate than please reach out to us directly so that we may offer you our best available rate for the week in the future! We are also located near the Denny's restaurant that is on our parking lot. Our staff truly appreciates your kind comments and we strive our best to treat all guests with the highest level of satisfaction possible! We look forward to your next stay.
Breakfast was very good. Not sure why there were so few towels in our room. Only 3 when our reservation was for 4 people.
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.
Nice location, nice room, friendly staff. Someone always sleeping in lobby though (weird)
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staffs hospitality and our hotel amenities as well as location near the Katy Mills Mall and Texas Typhoon water park. We are also located near the Denny's restaurant that is on our parking lot. Our staff truly appreciates your kind comments and we strive our best to treat all guests with the highest level of satisfaction possible! We look forward to your next stay.
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.