We stayed 2 nights and no one was in there to clean our room in between nights, we tried to call the front desk for towels no response. We used the same towels for the two nights we were there . I will not recommend this hotel to anyone and I need to be refunded for this trip.
Amazing hotel and awesome stuff. Highly recommend
The best hotel I have ever stayed with the friendliest stuff. Rooms look so cool. Highly recommended hotel
Good experience and clean facilities
Hotel staff was very friendly and receiving.
I don’t like the fact that y’all charge $50.00 and have wait 2-5 days to put back on the credit card,, please don’t send me anymore of these questions ...
New hotel, clean, updated smart items, and I didn't like the pets allowed.
There was no regular coffee in the morning, only decaf and some powdered creamer. Additionally they had no breakfast they said due to Covid. Every other hotel I stayed at had some kind of food available and of course regular coffee. The towels were threadbare and small. Not worth paying extra to stay here.
The Gm of hotel was negative to my request.. the staff was wonderful
Great hotel with great front desk staff! Will definitely book again!
The property is in a great location for shopping and dining.
The property itself is very clean. Brand new so that makes it even better.
Why no microwave? I had leftovers that I put in the fridge but then realized I couldn’t heat them up. Everything else was fine. Kindbof a strange angle from where the bed was located to the TV on the wall
nada
Located within a 5-minute walk of Katy Mills Mall, Aloft Houston Katy, a Marriott Hotel is within a mile (2 km) of Typhoon Texas. This 3-star hotel has 104 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
At the end of the day, unwind with a drink at the bar/lounge.
Guests can expect free WiFi and flat-screen TVs with cable channels. Other standard amenities include refrigerators, ironing boards, and desks.
At Aloft Houston Katy, a Marriott Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, laundry facilities, and an ATM.
We stayed 2 nights and no one was in there to clean our room in between nights, we tried to call the front desk for towels no response. We used the same towels for the two nights we were there . I will not recommend this hotel to anyone and I need to be refunded for this trip.
Amazing hotel and awesome stuff. Highly recommend
The best hotel I have ever stayed with the friendliest stuff. Rooms look so cool. Highly recommended hotel
Good experience and clean facilities
Hotel staff was very friendly and receiving.
I don’t like the fact that y’all charge $50.00 and have wait 2-5 days to put back on the credit card,, please don’t send me anymore of these questions ...
Greetings Anonymous! Please contact us directly to discuss how we may improve.
New hotel, clean, updated smart items, and I didn't like the pets allowed.
Thank you for your feedback! In the future please let us know at check-in because we do have a pet free floor.
There was no regular coffee in the morning, only decaf and some powdered creamer. Additionally they had no breakfast they said due to Covid. Every other hotel I stayed at had some kind of food available and of course regular coffee. The towels were threadbare and small. Not worth paying extra to stay here.
Anonymous, thank you for your feedback! We apologize for not meeting your expectations. Due to the ice storm several shipments did not arrive. We made sure to have fresh coffee available to all guests in the lobby. Our market has several food and beverage offerings available for purchase. We would have be happy to give you a new set of towels if we had know that the ones you did not meet your expectations. Thank you.
Thank you so much for your stay!
Thank you for your feedback!