Nice room, had some noise one night around midnight staff took care of issue. Breakfast was disappointing..
will not stay here again
I enjoyed that it was close to what i needed and there was ample parking. I hated the breakfast options. there is literally nothing to eat. i was so disappointed at the fact that we had to wait for over 20mins to get clean plates and silverware.
Great location near major interchange, Costco, restaurants, and mall. Spacious suites, almost felt like we were the only ones there. Minor room issues were quickly addressed by the helpful staff.
Not an upscale hotel, but if you’re just looking to stay for a night or just passing through it takes care of your basic needs
Our room was given to someone else with no more available. They could give us 2 separate rooms. We have 2 children and I did not want us split but we were tired. The rooms were nice but had stained towels and hair in the shower. We attempted to go to sleep but the person next to us was talking loudly, screaming at times, and cussing every other word. I was with my 7 yr old and didn't appreciate this. After listening to this for over an hour and trying to play music to sleep to drown out the sound, I finally had enough and tried to call the front desk. I called at least 5 times on the room phone and no one answered. I tried calling the hotel using my phone and after a very long time ringing, someone finally picked up. I was told they were fully booked after requesting another room but once she realized that I had a room and explained the shouting and cussing she told me that she would check availability to switch and call me back. I waited over 30 minutes and she finally called to say there were no rooms and that was all, she did not contact the neighbor to try and get him to stop. I listened to shouting, loud laughing and cussing for over 2 hours before we finally fell asleep at 1am from exhaustion, not because the talking stopped. All night you hear loud cars from the freeway, the doors shutting is so loud, the AC sounds like it is screaming. Bright and early our neighbor had loud uncensored rap music playing.This experience was the worst hotel experience.Do not stay here
I lived The microwave & toaster and everything was clean.
Excellent service and attentive staff. The area around the propose under construction but it was not in any way negative. Thank you for an excellent long weekend!
Great hotel for the location and the prize! would stay here again!
Amenities is fantastic and the price is reasonable enough
It was very clean. The service was great. Breakfast was good
It was ok the only part was the breakfast it needed more choices not just one person making pancakes maybe a waffle maker too
Property is new and modern. Nice finishings, bright and clean. Staff was very attentive at check in.
very clean quiet nice employees close to restaurants
Great staff quiet amd and cleanliness of room is a plus @ element
Element Houston Katy places you within a short walk of Times Square Entertainment and within a mile (2 km) of Main Event. This 3-star hotel has 143 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect to find free WiFi and 42-inch LCD TVs with satellite channels and Netflix. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Kitchens, sitting areas, and microwaves are also standard.
Built in 2017, the brand new Element Houston Katy offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include meeting rooms, a 24-hour business center, and free use of bicycles.
Nice room, had some noise one night around midnight staff took care of issue. Breakfast was disappointing..
will not stay here again
I enjoyed that it was close to what i needed and there was ample parking. I hated the breakfast options. there is literally nothing to eat. i was so disappointed at the fact that we had to wait for over 20mins to get clean plates and silverware.
Great location near major interchange, Costco, restaurants, and mall. Spacious suites, almost felt like we were the only ones there. Minor room issues were quickly addressed by the helpful staff.
Not an upscale hotel, but if you’re just looking to stay for a night or just passing through it takes care of your basic needs
Our room was given to someone else with no more available. They could give us 2 separate rooms. We have 2 children and I did not want us split but we were tired. The rooms were nice but had stained towels and hair in the shower. We attempted to go to sleep but the person next to us was talking loudly, screaming at times, and cussing every other word. I was with my 7 yr old and didn't appreciate this. After listening to this for over an hour and trying to play music to sleep to drown out the sound, I finally had enough and tried to call the front desk. I called at least 5 times on the room phone and no one answered. I tried calling the hotel using my phone and after a very long time ringing, someone finally picked up. I was told they were fully booked after requesting another room but once she realized that I had a room and explained the shouting and cussing she told me that she would check availability to switch and call me back. I waited over 30 minutes and she finally called to say there were no rooms and that was all, she did not contact the neighbor to try and get him to stop. I listened to shouting, loud laughing and cussing for over 2 hours before we finally fell asleep at 1am from exhaustion, not because the talking stopped. All night you hear loud cars from the freeway, the doors shutting is so loud, the AC sounds like it is screaming. Bright and early our neighbor had loud uncensored rap music playing.This experience was the worst hotel experience.Do not stay here
I lived The microwave & toaster and everything was clean.
Thank you so much for choosing to stay with us in Katy! We are delighted you enjoyed your stay with us and hope to see you again soon should your travels bring you back to the area.
Hi Joyin,Our apologies of your experience with our breakfast options and having to wait on clean plates and silverware.Regrets, Breakfast Supervisor