Cons. Loud unknown noises early hours nearby business and the traffic on the highway
Front desk staff was not friendly.
I liked the game area downstairs.
I liked that there was all kinds of shopping & restaurants real close by.
SO CUTE! This was definitely designed in a common sense kind of mindset. There was plenty of hooks and storage for personal items in the room and I loved the ample shampoo AND conditioner dispensers in the bathroom which had great shower pressure. I chose TRU because I was on a budget so I didn’t expect it to be SO nice. Very modern and young feeling with friendly staff. The breakfast buffet was delicious although I recommend they get a second pancake machine because a lot of guests wanted to use it at the same time (it’s very cool)
Not all Tru Hotels are equal as previously thought. Three things really bothered me. First, I didn’t even bother checking to see if this hotel had a pool because I’ve stayed in countless Tru hotels and they all had a pool. So when I asked the clerk where the pool was located, I was told they didn’t have one. I was really looking forward taking my kids to the swimming pool everyday. The other issue that bothered me was the lack of friendliness of the staff. This has been the only Tru hotel where the staff don’t bother to say hi, good morning, good afternoon..etc.. All of them avoided any form of courtesy. Lastly, this hotel is still serving boxed breakfast. It’s just better to go to a restaurant than bother with the sad boxed breakfast. Also, the trash cans by the elevators were heaped with trash bags and discarded food boxes. It was filthy.
Very simple and clean. They allowed us to stay an hour after check out which was great; especially since we got there so late at night
The room was sleek and modern and the lobby area was fun and inviting. The only problem was there aren’t any extra amenities, like a pool.
This is a new hotel so everything was great. The staff was friendly and helpful. The only thing that I was sad about was the rooms did not have a microwave in the rooms but they did have a mini-fridge.
Nice
Todo excelente
Within a short walk of Main Event, Tru by Hilton Katy Houston West is within a mile (2 km) of Times Square Entertainment. This 105-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay and awaits you on weekends.
Guests can expect free WiFi and 50-inch LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.
Built in 2020, the brand new Tru by Hilton Katy Houston West offers free WiFi in public areas, coffee in a common area, and microwave in a common area. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.
Cons. Loud unknown noises early hours nearby business and the traffic on the highway
Front desk staff was not friendly.
I liked the game area downstairs.
I liked that there was all kinds of shopping & restaurants real close by.
SO CUTE! This was definitely designed in a common sense kind of mindset. There was plenty of hooks and storage for personal items in the room and I loved the ample shampoo AND conditioner dispensers in the bathroom which had great shower pressure. I chose TRU because I was on a budget so I didn’t expect it to be SO nice. Very modern and young feeling with friendly staff. The breakfast buffet was delicious although I recommend they get a second pancake machine because a lot of guests wanted to use it at the same time (it’s very cool)
Not all Tru Hotels are equal as previously thought. Three things really bothered me. First, I didn’t even bother checking to see if this hotel had a pool because I’ve stayed in countless Tru hotels and they all had a pool. So when I asked the clerk where the pool was located, I was told they didn’t have one. I was really looking forward taking my kids to the swimming pool everyday. The other issue that bothered me was the lack of friendliness of the staff. This has been the only Tru hotel where the staff don’t bother to say hi, good morning, good afternoon..etc.. All of them avoided any form of courtesy. Lastly, this hotel is still serving boxed breakfast. It’s just better to go to a restaurant than bother with the sad boxed breakfast. Also, the trash cans by the elevators were heaped with trash bags and discarded food boxes. It was filthy.
Very simple and clean. They allowed us to stay an hour after check out which was great; especially since we got there so late at night
