Skip to main content
Beginning of main content

Recent guest reviews

This was the worst customer service i've ever had and I've traveled around the world and stayed in many hotels. The staff and front desk people were rude and not helpful at all. Managers were no help and neither was iberostar customer service. I WILL NEVER STAY AT ANY IBEROSTAR EVER AGAIN after this experience. When you make a reservation make sure you make it for how many people staying in the room, not just the room. If you bring your wife, girlfriend, boyfriend or husband they will not let you check-in unless you put 2 people on the reservation. They won't let you change the reservation and add extra person either. So you have to cancel the reservation and pay for full price for cancellation or book another room and pay double or through hotel ( triple what you pay on Orbitz.). THEY WILL NOT HELP YOU AND NO ONE WILL! 2nd - INTERNET IS AWFUL if you plan on working at the hotel with their internet you can't. They only give you one hour a day of internet and its very slow. Plus you have to type in a random 12 digit code plus a 10 digit random password to use it every time. There's no internet in the rooms so you have to use in lobby. If you go anywhere outside of lobby you'll be kicked off internet and have to resign in every time. Also you can only use one device at a time with the internet. 3rd - POOL IS CROWDED ALL THE TIME and they won't tell you how to get towels. The hotel won't tell you any instructions on almost any amenities either. THE STAFF IS NO HELP

Slow and indifferent service. The suite was not comfortable.

My initial check and first day was rough, but it ended up coming together. The lobby bar with the live music is excellent and the rooftop pool is great. I wish the concierge's were a bit more helpful and the rooms were better. They supposedly have a new side and old side, no idea why I was put on the old side.

Had unexpected problem. Shower head was wrapped in plastic and tape. Also 3 way switch wired wrong which gives impression of burned out bulbs since its hard to turn lights on. Nice property in great location with nice staff who moved us to another room.

There was no air conditioning in the lobby. Hotter in the lobby than outside. Check in process was long so eventually had a drenched shirt. The pool was being renovated in the newer building so the entire hotel had to go to share one small pool and area.

Excellent hotel and staff. Hotel was beautiful and conveniently located.

Havana isn't New York - so you're expectations have to be adjusted to circumstance and place. Once that is done, the hotel is exceptional. The lobby is comfortable; the staff is attentive and the bar is lively. The rooms; we had a colonial suite, are very good. There are cheaper hotels in Havana, but the Iberostar is worth the difference.

Neptuno e/ Prado y Zulueta Havana

Hotel highlights

  • Walking distance to Malecón and Havana Cathedral
  • Onsite dining
  • 2 outdoor pools
  • Fitness center

Iberostar Parque Central places you in Old Havana, within a leisurely stroll of popular sights such as Malecón and Havana Cathedral. This 427-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and a fitness center.


Dining

There are ample dining options with 3 onsite restaurants, including Mediterraneo, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 427 rooms feature balconies, minibars, and coffee makers. Guests can expect to find 32-inch TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

At Iberostar Parque Central, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. Valet parking is offered for USD 10 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a spa tub, a rooftop terrace, and WiFi in public areas.

Room options

Doble Colonial.

1 Queen Bed | Sleeps 3

Doble Parque / Prado.

1 Queen Bed | Sleeps 3

Junior Suite Moderna.

1 Queen Bed | Sleeps 3

Suite Colonial.

1 Queen Bed | Sleeps 3

Guest reviews for Iberostar Parque Central

Everyone (8) Couples (2)
1
Partner Couples

This was the worst customer service i've ever had and I've traveled around the world and stayed in many hotels. The staff and front desk people were rude and not helpful at all. Managers were no help and neither was iberostar customer service. I WILL NEVER STAY AT ANY IBEROSTAR EVER AGAIN after this experience. When you make a reservation make sure you make it for how many people staying in the room, not just the room. If you bring your wife, girlfriend, boyfriend or husband they will not let you check-in unless you put 2 people on the reservation. They won't let you change the reservation and add extra person either. So you have to cancel the reservation and pay for full price for cancellation or book another room and pay double or through hotel ( triple what you pay on Orbitz.). THEY WILL NOT HELP YOU AND NO ONE WILL! 2nd - INTERNET IS AWFUL if you plan on working at the hotel with their internet you can't. They only give you one hour a day of internet and its very slow. Plus you have to type in a random 12 digit code plus a 10 digit random password to use it every time. There's no internet in the rooms so you have to use in lobby. If you go anywhere outside of lobby you'll be kicked off internet and have to resign in every time. Also you can only use one device at a time with the internet. 3rd - POOL IS CROWDED ALL THE TIME and they won't tell you how to get towels. The hotel won't tell you any instructions on almost any amenities either. THE STAFF IS NO HELP

By , from Canada on Feb 20, 2020

Review comment responded on Feb 21, 2020

Dear guest, Thank you for your feedback on our Iberostar Parque Central boasting a stunning rooftop terrace with pool. We regret that we were not able to please you on this occasion. As we explained in person, your booking had been made for the incorrect number of guests and this was reflected in the price. Unfortunately, we can only amend bookings made directly through our website. Other companies apply their own terms and conditions, therefore it is necessary to contact the company you made the booking with in order to modify it. We always do everything in our power to ensure the happiness of our guest, so we are saddened to read your review. Furthermore, we would like to clarify that in Cuba we have a coupon system for Wifi usage. We realise that the strength of the signal can be limited at timed, and we are sorry if this caused any inconveniences. Thank you for choosing Iberostar for your vacation and we hope you had a safe journey home. Best Regards Quality Manager Iberostar Parque Central

5
Everyone

By on Feb 17, 2020

5
Everyone

By on Jan 4, 2020

3
Everyone

By on Oct 24, 2019

3
Business Business

Slow and indifferent service. The suite was not comfortable.

By , from LA on Sep 28, 2019

Review comment responded on Oct 4, 2019

Dear John, Thank you for choosing our fabulous 5* hotel Iberostar Parque Central, in the heart of old Havana with rooftop swimming pool and sun terrace. We are disappointed to hear your comments regarding our staff as we have a dedicated and hard working team who strive to give the best possible experience to our guests. However, we will pass on your feedback to be used as training opportunity. We hope to welcome you back soon to Havana. Best regards, Quality Manager Iberostar Parque Central

4
Partner Couples

My initial check and first day was rough, but it ended up coming together. The lobby bar with the live music is excellent and the rooftop pool is great. I wish the concierge's were a bit more helpful and the rooms were better. They supposedly have a new side and old side, no idea why I was put on the old side.

By , from Chicago on Jun 28, 2019

Review comment responded on Jun 28, 2019

Dear guests, thanks for your comments on this site, we hope very soon we will have you back in our facilities

1
Everyone

By on May 30, 2019

3
Everyone

Had unexpected problem. Shower head was wrapped in plastic and tape. Also 3 way switch wired wrong which gives impression of burned out bulbs since its hard to turn lights on. Nice property in great location with nice staff who moved us to another room.

By , from U.S. on Sep 28, 2018

Review comment responded on Oct 3, 2018

Dear Guests, We would like to start by thaking your comments about our hotel and staff, as well for your remarks which are very helpfull at the time of correcting any misaction on our daily acting, your opinion greatly counts and we will strength the training with the whole staff, since our only and one goal is to fulfill the Guests' expectations, which clearly was not well rated upon certain attiudes. best regards

2

no air conditioning or pool

Everyone

There was no air conditioning in the lobby. Hotter in the lobby than outside. Check in process was long so eventually had a drenched shirt. The pool was being renovated in the newer building so the entire hotel had to go to share one small pool and area.

By on Jul 2, 2018

Review comment responded on Jul 5, 2018

Dear guests, We really sorry not being up to your expectations, unfortunately the A/C presented a sudden issue as it could happen in every country, however you can rest assured that we are quite focused on it, and even understanding your concern, please accept our apologies since we never intended to create a poor percepcion in our guests. Thanks a lot for assisting us to improve the quality of the services we offer. best regards

5
Everyone

Excellent hotel and staff. Hotel was beautiful and conveniently located.

By on Jun 29, 2018

Review comment responded on Jun 30, 2018

Dear guests, Thanks for your comments on this site about our hotel, we hope very soon we will have you back in our facilities again. best regards

url importing http://www.orbitz.com/Havana-Hotels-Iberostar-Parque-Central.h19520987-p2.Hotel-Reviews
There was an error importing /Havana-Hotels-Iberostar-Parque-Central.h19520987-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Havana-Hotels-Iberostar-Parque-Central.h19520987-p2.Hotel-Reviews