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Hakone Hisui

4.0 star property
Hotel in Hakone with a sauna and a 24-hour front desk

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Photo gallery for Hakone Hisui

Standard Triple Room | Free minibar, in-room safe, iron/ironing board, free WiFi
Deluxe Triple Room, Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi
Property amenity
Interior
Hot springs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631
  • Hakone Venetian Glass Museum
    ‪16 min walk‬
  • Ōwakudani
    ‪4 min drive‬
  • Hakone Kowakien Yunessun
    ‪8 min drive‬

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Room options

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

  • 710 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Triple Room, Non Smoking

Deluxe Triple Room, Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking

  • 603 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | Free minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Twin Room, Non Smoking

  • 603 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Free minibar, in-room safe, iron/ironing board, free WiFi

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Hakone

Located in Sengokuhara, Hakone Hisui is next to Sengokuhara Onsen and Lalique Museum Hakone. This 8-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Hakone Venetian Glass Museum - 16 min walk - 0.9 miles
  • Pola Museum of Art - 3 min drive - 1.3 miles
  • Ōwakudani - 4 min drive - 2.3 miles
  • Hakone Kowakien Yunessun - 8 min drive - 3.6 miles
  • Hakone Open Air Museum - 9 min drive - 3.9 miles

Getting around

  • Kowakidani Station - 8 min drive
  • Hakone Miyanoshita Station - 9 min drive
  • Narita Intl. Airport (NRT) - 123 min drive

Restaurants

  • ‪ごはんと板前料理銀の穂 - ‬4 min walk
  • ‪菊壱 - ‬7 min walk
  • ‪箱根九十九 - ‬5 min walk
  • ‪カフェテラッツァうかい - ‬18 min walk
  • ‪Cafe & Restaurant LYS - ‬7 min walk

About this property

Hakone Hisui

Hotel in Hakone with a sauna and a 24-hour front desk
At Hakone Hisui, guests have access to a sauna, free WiFi in public areas, and a terrace. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Other amenities at this hot springs hotel include a vending machine and a garden.
Guests can expect to find free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, slippers, and toothbrushes and toothpaste. Free minibar items, safes, and phones are also available. Housekeeping is not available.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include facials and body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to 10:00 AM for a fee: JPY 3,300 per person
  • A restaurant

Restaurants on site

  • ICHIYUU

Things to do

  • Hot springs
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • No housekeeping service

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately JPY 3300 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

What is there to do near Hakone Hisui?

This hotel is situated in Sengokuhara, just steps from Sengokuhara Onsen and Lalique Museum Hakone, and within a short walk of Hakone Village Samurai Museum. You'll also find Hakone Kowakien Yunessun and Ōwakudani within a short drive.

How much does it cost to stay at Hakone Hisui?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Hakone Hisui on Jul 25, 2025 start from $498.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hakone Hisui?

Yes, covered self parking is offered for free at the hotel.

Is there a spa at Hakone Hisui?

Spa services at the hotel include body treatments, facials, and massages.

Does Hakone Hisui have a casino?

No, Hakone Hisui doesn't have a casino.

Is there an indoor pool at Hakone Hisui?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hakone Hisui?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and hot springs.

Does Hakone Hisui have a hot tub?

Yes, some guestrooms at this hotel feature private indoor spa tubs.

Does Hakone Hisui have a restaurant that serves breakfast?

Yes, Hakone Hisui serves a cooked-to-order breakfast for a surcharge each morning at ICHIYUU.

Does Hakone Hisui allow pets to stay free of charge?

No, pets aren't allowed at Hakone Hisui.

Are there connecting rooms at Hakone Hisui?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hakone Hisui?

No, at Hakone Hisui, there aren't any guestrooms that list a balcony.

Hakone Hisui Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 58 reviews
Rating 8 - Good. 12 out of 58 reviews
Rating 6 - Okay. 1 out of 58 reviews
Rating 4 - Poor. 0 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

April, NY, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel .
Stayed 1 night in Sep 2019

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Hakone Getaway

Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Stayed 1 night in Apr 2019

10/10 Excellent

Yee Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An unforgettable experience

Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Stayed 2 nights in Nov 2018

10/10 Excellent

Family, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous location, beautiful hotel, delicious food

Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
Stayed 1 night in Aug 2018

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth every penny

This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
Stayed 2 nights in Apr 2018

10/10 Excellent

yong, auckland new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and resorts，large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Incredibly relaxing experience!

It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with very nice hot springs
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best kept secret in Hakone area

Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
Stayed 1 night in Jan 2018

2/10 Terrible

Jonathan

Liked: Staff & service
Disliked: Room comfort

overpriced/underdelivered

we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
Stayed 1 night in Aug 2017

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ryokan

Amazing, attention to detail and personal service outstanding, room 6 star, onsen amazing and so easy to get to and from Gora and Yumoto
Stayed 2 nights in Jun 2017

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most relaxing experience

It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NUtzz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 star hotel

From start till end, it was a very wonderful experience. Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese. Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints. The room was outstanding, very clean and spacious and comes with a balcony and a private onsen! Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular property

Spectacular property with Japanese flair for minimalist design. Food quality in hotel restaurant is mind-blowing! Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like a true resort

Hisui appears to be a new hotel and is in the middle of the Hakone area (although away from all the other Yomoto area hot spring hotels) and feels like a true resort. It has the local bus stop just 3 min away which runs often to tourist site areas. The outdoor hot spring is very nice and clean and not very crowded. Staff knew us by the name and were attentive to every little detail in welcoming us. Would stay here if I stay in Hakone again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

ヒロミツ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウエルカムドリンクは2本しか無かった。二泊したので、4本欲しいかったです。来年も泊まりたいです
Stayed 2 nights in Nov 2021