Family Resorts in Hakone

"We stayed at the Hakone Ashinoko Hanaori for one night visiting the Hakone area. Staff was welcoming and friendly. Communication with the hotel through Hotels.com messaging was great my questions and concerns were addressed very quickly. The location was a a big draw. The hotel shuttle was also a factor in selecting this hotel it is complimentary and gets you from the Odawara station directly to the hotel and back again after checkout. Please be sure to contact the hotel and make a reservation for both trips on the shuttle because seats can fill up fast. In my case the hotel went out of their way to make sure that we had seats on the return trip, great service in this regard much thanks to the staff! We had a room with half board (Breakfast and dinner) food was excellent at dinner. Breakfast was OK I wished fresh cooked eggs were available. The coffee quality varied from the automatic machines but it was a great meal none the less. Some things I would improve are, trimming of the bushes and trees overlooking the balcony of our room #2XX for a better view of the lake. The hotel room door opens inward to a small space making it awkward while bringing in luggage and the bathroom door opens towards you making it awkward a bit, a sliding door would work better. The hotel room its self is spacious. In closing I look forward to a future stay at this hotel beautiful views, great staff, comfortable bed, great food, super location making our trip the best it could be!"

"The location is within 15 walk from the station, very easy to access. Once you enter the hotel, you can feel it is a traditional style one which I love it. The osen is not big but definitely good enough. Also, because it is a small property, you won’t need to share the osen with too many people. The food are great and staff are very nice. "

" Resort hotel with a private onsen, and it was a relaxing experience. The room was clean and had a modern artistic design, and the bed was comfortable. The staff was nice, and the food at the hotel restaurant was exceptional. The public onsen amenities were good, but I have a couple of suggestions. The sign indicating "no shoes" should be bigger and placed on the entrance door, and the shuttle car between Gora station and the hotel should run more frequently. Overall, it was a pleasant stay, and with these improvements, it could be even better."