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Hilton Odawara Resort & Spa

4.0 out of 5.0

Recent guest reviews

As someone had written here, the shuttle schedule still brings me bad memories. There are 2 options: from the Odawara Station and one from Nebukawa and none of them seem convenient on frequency and times (I forgot the specifics, but it was definitely a negative point). And since it's a small town with a minuscule station (Nebukawa) there are no other options other than walk (I didn't see any taxis). But, other than that this hotel is outstanding! I stayed in a Cottage and it's a huge apartment with 2 levels! Great view of the ocean and a short walk to the main builiding Breakfast buffet is HUGE! With a variety of Eastern and Western options! I love the ofuro experience! As a person born and raised on a western culture it was a little odd to stay bare naked in front of other people as if it was something "normal". But I had to experience it and it was great! Uncomfortable, but great! But the best about it, is how we felt when we were there! This place had a magical vibe! A peaceful energy! I miss this place a lot! It's sad that I only stayed that one night.

All rooms have wonderful views overlooking the Pacific Ocean There is a large spa & pool with outdoor facilities and facilities and there is a walking stroll where you can take care of the forest and there is a wonderful real healing place in Odawara, convenient to Tokyo

My husband fell sick while we were in Japan - and we really needed a place for recovery and helpful staff as we don't speak the language. All staff at Hilton Odawara has been extremely helpful in every aspect particularly when it comes to suggesting suitable hospitals nearby. All staff speak good English and demonstrate the highest standard of customer service, we felt that it was a very personalized stay. It means so much for us that all staff has been so helpful. We really appreciate it! I would definitely recommend Hilton Odawara to our friends and family.

Fantastic service, comfortable bed, good view from our room. Good value breakfast and other amenities (though charged items). Shuttle service is very helpful but would recommend more frequent service from Odawara station. Definitely coming back here.

So let me preface my review with the fact that I am not Japanese and this is the third Hilton property I’ve stayed at this trip. First the high points...The lobby is lovely and right now is decorated in the spirit of Christmas which adds a festive element! I am a HHONORS status member so I am also entitled to their buffet breakfast and the two bottles of water in my room. I liked the mix of japanese and western food options that was made available to me and it was nice to have a special hilton honors area/room in the restaurant for breakfast. There was also a lovely welcome letter in my room when I arrived along with a little sweet treat from the management as well. The fridge was not working in my room so the management went the extra mile and brought some dry ice packets to my room so i could keep my medication at the proper temperature. The view from the rooms (or at least mine) was gorgeous at both sunrise and sunset and I loved being able to walk out onto the balcony to feel the fresh air on my face. There is also a decent coin laundry facility which is a nice option for travelers. Ok so now for the challenging/disappointing/concerning points. They have a free shuttle service which is nice but it stops pretty early from Odawara station (8:15 pm I think) and it doesn’t run at all on the weekends and holidays according to the pamphlet I was provided (sounded like due to traffic congestion concerns). There is a backup pick up location at Nebukawa that has a longer pickup window and more frequent pick ups but it’s an extra step in making your way to the hotel (as well as cost) and when you are hauling suitcases it just isn’t fun (especially when Nebukawa is a smaller station that is unmanned and i don’t even think had an elevator). It also means that if you are departing on a weekend day you have to add more buffer time in for your travel back to the shinkassen and again the fun with baggage should you decide not to ship everything to your next hotel/the airport. Also, as I think it’s been mentioned there aren’t alot of food options available at the resort...especially ones for a traveler that isn’t looking to spend alot of money. There is a lovely buffet dinner but I think (unless my conversion app is wrong and/or I misunderstood the young lady at the restaurant) it is $70+ per person! There is an a la cart option in the lobby as well but there are limited items and they run again in the $30 ish range. I noticed some sweets and chips in the Hilton shop but maybe hotel management could consider offering some pre packaged bento boxes in the $10-20 range for guests who just want to take food to their rooms or are looking for an option that is a little more affordable. Otherwise, I’d suggest guest grab food in Odawara (as other reviews have mentioned) and I ended up doing on my second night. So all of the above I could frankly manage around but the rules with the hot spring and pool area were a little frustrating. First, I went to the pool area hoping to swim some laps. I was told I was required to have a swim cap if I wanted to use the lap pool. I may have missed a sign but I didn’t see that requirment posted anywhere and frankly I saw at least one Japanese guest using the lap pool without one. I stayed at other Hiltons in Japan and even the new Conrad in Osaka and they didn’t have any type of rule like that one. So while I was very disappointed and felt like the inconsistency I saw in the rule was unfair I again could move on and get over that. I did enjoy using the remainder of the pool facility. The water based features were cool but there were elements that frankly looked unclean. There was grout in some places that was brown and then in the area you lay back in like you are reclining in a tub (rails on each side) there were brown/black spots on the area where you were supposed to recline and the bubbles come up on your back/legs. I am hoping the pool was ok due to being chlorinated but still it was surprising given I saw a lifeguard with a toothbrush scrubbing the floor near the pool entry area from the ladies/men’s locker room. The inconsistency of rules continued when I visited the hot spring area. I was told by a staff member that swim suits are not allowed (understood) and that you must wear the robe or japanese dressing gown provided in your room down to the hot spring area. I was also told that this attire was not to be worn in the lobby (also understood). Yet each time I went to the hot spring area i saw numerous men and women entering in street clothes (t shirt, pants, tennis shoes). So again I felt like I was being held to rules that no one else was. Okay and then there was the hair rubberband situation. I had followed all the rules on how to dress, had deposited my slippers into the shoe bin appropriately, undressed and stored the rest of my belongings in the locker i was assigned. I then started to go into the onsen to clean off before entering the spring. I was chased down and told i had to put my hair up in a rubber band. Ok so there is no notice to that affect on the entry sign rules near the desk before you head into the locker room. There is also no note of that on the glass door in the women’s locker area which leads out to the onsen. No tattoos, no mobile phones, no swim suit, please clean off before, please wash and dry after. I get all of that....but nothing about tying my hair up. When i noted my rubber band was back in the room the lady said not to worry she’d get one for me. She did but wait for it.....it was obviously previously used and had someone else’s hair on it (gross)! In the end I went back to my room to retrieve mine but that meant redressing going back to the room and then repeating the process of coming back to the hot spring. And again I must note the next day i saw several people without their hair tied up. I am fine with following cultural practices and hotel rules but have a harder time doing so when there is no information provided along with those rules and I regularly see rules not being consistently applied. Also, as you wash you sit on these plastic stools which have a steady stream of individuals coming in and going out. I didn’t see a single one being cleaned between individuals. Think about it folks...if someone’s bottom isn’t clean when they come in you might be sitting on that same stool next. I put a towel down on mine but I’d encourage the hotel to either be more diligent about cleaning the stools between guests or reminding them to do so. At other onsens I visited staff were constantly cleaning surfaces your body skin touched and that made me feel better about using the facilities. Also, at other onsens, they had a shower area for cleaning off initially so the stools were for individuals coming out of the onsens and preparing to leave (assumedly clean from the prior cleansing and being in the onsen). Please note I went to another onsen in the Tokyo Bay area as well as an additional one in Hakone and didn’t have any issues. The situation here may have just been a one off instance but I’d encourage the hotel management to re-examine their posted rules and if the rules I encountered truly are rules modify the signage accordingly. I’d also encourage them to re-examine the cleaning/sanitary practices for the pool and hot spring areas. Will I come back to the hotel on my next trip to Japan? At this point I am not sure but it was lovely to at least visit once and I thank the hotel and Hilton for having an option near the Hakone area.

The Hilton Odawara is special in various respects. Although employees in Japanese hotels are generelly courteous, here they get out of their way to serve the guest as best as possible. All did, however Rumi Medoruma exceeded all of our expectations. From arrival till departure she was there for us. Thank you once more. The hotel itself is impressive. It has been tastefully renovated, leaving all the details of the time when it was erected like the beautiful chandeliers in the lobby, to mention just one detail.The rooms are gorgeous and spacious. The only thing we missed was a glass partition on the bath tub to avoid setting the floor under water while having a shower. The hotel charges a so-called resort fee, an invention of hotels in North America. I generally disagree with this policy; I pay a room rate. BUT: Here it is sort of justified, yet annoying. The hotel has a very large wellness area. It features pools, saunas and an Olypic size swimming pool plus a natural Onsen. Nevertheless, I do not think it is the right policy to charge the resort fee. It should be at every guest's discretion if they would like to take advantage of the possibilities. Yet: A most impressive hotel which could serve as an example to other hotels. Highly recommended.

One hour away from Tokyo. Family friendly hotel and dog friendly as well! We enjoyed outdoor pool as well as hot spring. There are quite a few foreign customers as well. Dinner was somewhat disappointing but breakfast was excellent!

I'm always happy with my stay at this hotel thanks to the high quality of services. Facility is maintaining in good conditions and enough luxury. I took 4 times hot spring. Totally refreshed. Next time I would like to visit with my dog. And Hakone is very close from this hotel. Next time we can visit Hakone mountains too.

We stayed for the 2nd time at Hilton Odawara last week end. The whole family enjoyed the stay and in particular the facilities : room size, amazing pool, bowling, golf and nice staff. We also recommend to do a pottery session @ ecru next to the hotel: a great lesson for the whole family ! The disappointing points to receive a 5* comments are : - no water in the room ( only if silver member !!!!) a must in every hotel in 2017 - buffet is exactly the same lunch after lunch and dinner after dinner : Japanese food is great (sushi, noodle...) but the international recipe are really average at buffet . Burger a la carte is great and big - only 1 restaurant open on the whole resort ...lobby lounge booked for groups - wifi highspeed (game) for kids mandatory is around ¥900 per day.Not Much but should be included in the room ( a must in 2017) This points should be easy to tackle for top management for a perfect experience in odawara and a check list must do.

It is only an hour away from Shinagawa station. From nebukawa station, there are frequent shuttle buses. We went to odawara station and rented a car for two days and enjoyed Fujisafari park and forest adventure park. End of the day was always relaxing time at the warm outdoor pool. We enjoyed the cool and fresh air in slide the warm water. So clean place. Onsen was also great. Breakfast was also very good. View of ocean was also great. Sunrise could be seen. Pizza from room service was ok. Kimura san at the front desk was so kind! He explained all the details of the facilities and greeted us with great smile at breakfast. He even remembered my kids' names. Will definitely go back.

583-1 Nebukawa Odawara Kanagawa-ken

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Outdoor pool and indoor pool

Hilton Odawara Resort & Spa places you within a 15-minute drive of Daikyuji Temple and Igami Shrine. This 173-room, 4-star resort has a full-service spa along with an outdoor pool and an indoor pool. Also nearby are Ishigakiyama Ichiya Castle Site and Hoshigayama Park.


Dining

This resort serves as home to a buffet restaurant, which has garden views, along with a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

Hilton Odawara Resort & Spa's 173 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other amenities include safes, phones, and ironing boards.


Property features

Hilton Odawara Resort & Spa features a full-service spa, an indoor pool, and an outdoor pool. There's free parking and a free train station shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a fitness center, a spa tub, and a sauna.

Room options

Cottage

Twin 2 | Sleeps 5

Japanese Western Suite

Twin 2 | Sleeps 6

Hilton Corner Twin Room

Twin 2 | Sleeps 3

Hilton Superior Twin Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1167 reviews