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Hilton Odawara Resort & Spa

4.0 out of 5.0

Recent guest reviews

The staff was really helpful. They had a saying there: let us know if you are missing anything and we will Make it right. I also would like to point out that Aziz Ouhdidou who manages the guest relations was of fantastic help even going as far as giving us a personal ride to the train station which is almost one hour away from the hotel and providing us with drinks for the road ahead. This is what great service is about.

Odawara visit to enjoy the beautiful Hakone region while getting some glimpses of Mt Fuji and happened to find this resort and spa. The service is amazing, all of the staff really go above and beyond to make your visit special and to welcome you with the sincerity of the Japanese culture. The hot springs are amazingly soothing and the pool area is really fun. Had a great couple of days here to relax after running around sightseeing in Tokyo for several days. Highly recommend this place is you want to travel to the Hakone region as this place is convenient, has ocean views and a shuttle to get you from the train station to the hotel.

3rd time here. First time in Spring and warm weather. This place is a great escape from the hustle and bustle of the city. There was a mix up with the free shuttle bus and the Hilton went out of its way to apologize and make our stay superb. Yasuhiro Kimura, front desk was excellent handling the problem professionally. We had a great room with an ocean view. The room was spotlessly clean and cozy. The facilities are getting better. The gym has new machines, cross trainers and treadmills. My wife had a great yoga class in a new studio. The bade pool has several jacuzzis to unwind in. We ate lunch outside and the location was perfect under the cherry blossom trees The breakfast was first rate, especially the locally caught seafood. We ate in the lounge cafe and the steak and hamburger were tasty, filling and reasonably priced. We will definitely be back!!

Great for extended stay with many amenities for relaxation; we only stayed for 1 night since purpose was to visit My Fuji and we used points. Very fancy but overpriced restaurants and no surrounding alternatives. Would stay again especially if wanted to relax for a few days.

My girlfriend and I just stayed at this property for two days and loved everything about it! They have great amenities to keep you and your family entertained. Pictures of the pool do not do it justice! They have an indoor/outdoor pool, spa, tennis court, bowling alley, arcade, driving range, karaoke, and most importantly a DESSERT BUFFET. Customer service was amazing! As a tourist from the States I was expecting terrible service with a lack of communication. Upon our arrival we were greeted by Rume (Assistant Front Office Manager) who made sure that everything went smoothly. This property is on top of a ginormous hill so you’ll get to see breathetaking views! Unfortunately, this means that you will either be eating a $20-30 burger or cup noodles from the pantry. This is expected from any Hilton property, but we were looking for some authentic Japanese cuisine! There aren’t a lot of food options in the area unless you take the shuttle to Hakone so be sure to plan accordingly as the last shuttle is stop ends between 6-7. Other than the property being secluded, I highly suggest staying at this property! We had an overall great experience and will be back again soon!

We book a basic twin on official website for my family ( me , my wife and my 1yrs girl). When we inquiry baby crib, hotel request us to upgrade with superior upgrade fee due to placing baby crib in basic twin is against local fire regulation. We had no choice but accepting upgrade with extra fee. We felt frustrated and disappointed since there is not any related warning about adding baby crib in basic twin. There is incorrect message delivery on Hilton website, so the extra fee should not charged to customer. But I paid for this since Hilton Odawara staff kept asking if we prefer to upgrade. They might not think for customers first. View from balcony is beautiful. Hot spring is good but outdoor hot spring pool is too small. Dinner is pricey. I might consider to stay other hotels next time.

If you are in the area, you must stay here. If you can book a trip just to stay here for a couple of days, it is totally recommendable. This resort has the most awesome indoor / outdoor pool are ever. With many different pool areas featuring a variety of amenities. Textured floors to massage your feet, water jets for upper or lower body hydrotherapy, hot water, cold water, water play areas for kids, currents, etc. There saunas are right by the pool area. It also features an area in the pool, with long chairs that have massage jets on the surface, so you can get a full body massage in the water while enjoying an incredible view.

I came with my mother, she's very picky and is still satisfied with the stay! The view is very beautiful, I can see the sunrise and the moonlit sea from the balcony. The room is spacious, with two comfy beds, one sofa and a living area in Japanese style. The washroom and the bathroom are separated, which is quite rare in Japanese hotels. All the areas are spacious, decorated elegantly. The reception staff and bell boy are very polite and eager to serve the guests. One thing to mention, the male staff are all very handsome in my opinion. Breakfast is okay, since I don't fancy Japanese style breakfast, but the tofu and the sashimi rice are great. We enjoyed the Onsen very much, especially the outdoor pool. Watching the stars while bathing in special salty hot spring is so relaxing. One little flaw is the inconvenient location. If the shuttle bus for Odawara station was more frequent and opened up late, it would be perfect. Overall, it's an excellent vacation stay for us, as we purchased it on sale, definitely worth any penny.

Wonderful hotel experience all around! Pool area is gorgeous and heated! Also a kid zone, bowling alley and on premise hiking paths. Staff was super friendly and always greeted us with smiles (and lollipops for our little ones). Great spot for a weekend getaway with kids.

Hilton Odawara was beautiful in every aspects, even the worn out parts of the hot spring. The property has a number of maintenance plans in 2018, so check the announcements at the official website before making reservations. I noticed some of the visitors complaining about the shuttle bus schedule/availability. Fortunately, it was no hassle for me at all. There are 2 routes from the hotel, available at various hours. Be sure to check timetable and stopping points to fully enjoy this free service.

583-1 Nebukawa Odawara Kanagawa-ken

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Outdoor pool and indoor pool

Hilton Odawara Resort & Spa places you within a 15-minute drive of Daikyuji Temple and Igami Shrine. This 173-room, 4-star resort has a full-service spa along with an outdoor pool and an indoor pool. Also nearby are Ishigakiyama Ichiya Castle Site and Hoshigayama Park.


Dining

This resort serves as home to a buffet restaurant, which has garden views, along with a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

Hilton Odawara Resort & Spa's 173 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other amenities include safes, phones, and ironing boards.


Property features

Hilton Odawara Resort & Spa features a full-service spa, an indoor pool, and an outdoor pool. There's free parking and a free train station shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a fitness center, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 1222 reviews