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Fujiya Hotel

4.0 out of 5.0

Recent guest reviews

We stayed for two nights at the Fujiya Hotel. Its 138-year history has made it a tourist destination in itself so even in January on a Sunday night it was fairly crowded. However, by Monday most visitors and guests were gone and it was pretty empty. The hotel felt much cozier then. . The public areas have been maintained/refurbished quite well and they do ooze charm, especially for those who like historic hotels. However, the rooms are pretty outdated, though spacious. The bathrooms also show their age and would benefit from a thorough updating. The French restaurant is rather pricey but the grill downstairs serves fairly good food. There are a number of nice eateries very close to the hotel so one does not have to eat here. The western breakfasts in the main dining room are very good. The dining room itself shows its glamorous past and the service is also very good. The onsen (hot spa) is pretty disappointing as it is essentially a small dark room and can only accommodate at most two or three persons. However, it is easy to have it all to yourself. We did not use the indoor swimming pool which is fairly large. While we were there, Hakone had a major snow storm, almost 8 inches! The grounds looked beautiful all covered in snow and in the morning, when the snow had stopped, we were able to take a walk in the grounds (carefully) including their onsite indoor greenhouse. The location is very convenient for touring around the Hakone area as the bus and local train stops very close to the hotel. Also, the hotel is located essentially at the beginning of the circuit that most people take to go around the national park. For convenience, a little bit of old grandeur and fairly decent service, Hotel Fujiya is a good pick.

This hotel catered to the top of society, first to the Japanese then also to the foreigners from the 1920's onwards. This current management has totally lost the way, its self respect and its respect for the client and has turned it in a tourist attraction with just ruins remaining of the old glamour. The worst is the service, reduced to McDonalds level. The confuse old with antique, reputation with service. It is sad to experience and is no longer worth a stay. A look, yes, maybe a cup of tea or coffee in the veranda and walk in the garden, hurry !! before they manage to mess that up too. It is a disgrace to the descendants of the founders.

This isn't the fanciest hotel with the newest, coolest amenities, but it is gorgeous and has so much history! The interior of the main building is gorgeous and feels like taking a step back in time. You can take a stroll through their lovely gardens during the day. And at night you can relax in their onsen, or even in the private bathtub in your hotel room which has water supplied by the natural hot spring as well. Each room has yukata for the guests to use. The staff are very friendly and polite. The restaurants are pricy, but the hotel is located by several more affordable restaurants. We really enjoyed our a stay at the Fujiya and wished we could have stayed longer. When we return to Hakone, we will definitely stay here.

Although I wanted to stay in one of the older building, the rooms were already full. So, we stayed in Forest building. The room was old but well maintained. We could see the Hakone Tozan Trains through woods. We are very content with the view of red train going through the green woods. French dinner at the restaurant "Wisteria" was awesome as well. Also, there is a room which displays the history of the hotel near Onsen and indoor pool. Old menus, photos, and actual tableware and guestbooks were displayed, and we enjoyed going through this small "museum". It is sad that the hotel seems to be closed from April 2018 to 2020 for renovation, but I would certainly like to stay in this hotel again.

Spent one night at Fujiya Hotel with my husband in December 2017. The hotel was old and in need of serious TLC. My husband enjoyed the relic from the past feel but for the price the furnishings need a serious update. The bed was like sleeping on concrete and the pillows and coverings needed a refresh. Beautiful property grounds and the onsen on sight is convent. Close location to mountain train. Service was very good but i think this hotel has seen its time. Food options were limited and the eateries in the basement were depressing and stark. The bar downstairs is dark and has potential but needs a menu refresh. The breakfast in the beautiful wood carved dining room was the highlight. Furniture in all areas of hotel look worn and in need of refurbishing. If you are looking for a hotel from the 70s that hasn’t been touched since, this ones for you.

We stayed at this hotel with families including an infant. While staying for 2 nights I enjoyed lunch at the main dining, swimming at the pool and walking around the Japanese garden. The building of the hotel was aged, but it was kept very well and kept clean. It was decorated in a traditional old Japanese style and old western style mixed with a unique design. The staff were kind to our baby.

We loved this hotel. So much history, beautiful gardens, impeccable service. Our room was quite large and designed beautifully with traditional features but modern conveniences. Our adventure taking the train/cablecar/ropeway over the mountain was a disappointment because of the crowding and long waits, but the hotel made up for the experience. The food at the in-house French restaurant is superb, if expensive. One of our favorite hotel stays in Japan.

To start with I must say the staff are lovely, friendly and helpful but that is about the only good thing about the place! I booked to stay at this hotel midway through my month tour of Japan. As I had travelled a lot I planned to spend a day relaxing and enjoying this 'lovely' hotel..... but it turned out to be far from it! To start with the hotel is so dated! Dated and dirty. The rooms needs a major upgrade, I understand that it the hotel wants to remain traditional, but I simply cant accept rust, dirt and shabby appliances. For the money paid you expect so much more from this place, a night at this hotel would cover a week in the some of the other hotels I stayed at in Japan, and this one is below par to everywhere else I stayed. Issues - The Wifi is terrible, hard to plan sight seeing for the next day when you cant even load messages on Whatapp. Water - For the cost of this place you don't even get a complementary water in the room, you have to pay for it. They will happily supply you with useless extras like hair bands and shower caps, but water just breaks their profit boundaries! Showering - In the room it states you may need to run the water for up to 10 minutes to get hot water dependent on the rooms distance from the hot spring. Sorry I don't care, thats not excuse. I want to get up and get showered, I genuinely had to run the hot tap for almost 10 minutes to have a shower! Breakfast - Sounds awesome, it isn't. It is bog standard breakfast. The pool - If you have tattoos don't even bother coming if you plan to use the pool. My tattoo is modest and small and I wasn't allowed to use the pool! Half the reason I stayed here was a relaxing day and use of the pool. Should really state this on booking sites. Luggage - They won't even store your luggage when you check out. As check out is at 11am, I checked out early enough to be able to eat and then head off to the close by Open Art Exhibition. Well them plans got scrapped as they wouldn't hold on to my case for a few hours. Rust - Rusty radiator, rusty taps, rusty fittings, rusty door. RUST! Everywhere!! Walls - Must be built with paper. You could hear a mouse taking a piss through these walls they are that thin. Raised concerns with staff when checking out, was offered no form of discount. I had raised the issues after checking in to no benefit. Overall, don't stay here. Its terrible!

Quite dramatic architecture with the history as a bonus. The service was the highlight. Old school - bags taken to your room and you are escorted to your room. They even dropped us and our heavy bags up to the local station on departure. The happy hour provided big savings on drinks. The gardens and landscaping a visual highlight. On the downside, the lack of maintenance (peeling paint) and noise transmission (next doors coughing and hawking) due to thin walls spoiled our stay. So pack some earplugs.

Incredible hotel that takes you back years behind. History just flows around you. the hall and all the common spaces are incredibly charming. Rooms are spacious and charming as well. spa very nice as well and even if dated it has a charme that its hard to find everywhere else. Reminded me the Grand Budapest Hotel. Breakfast it's very good and the restaurant hall is beautiful as well.

359 Miyanoshita Hakone Kanagawa-ken

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Miyanoshita, Fujiya Hotel is within a mile (2 km) of sights such as Hakone Open Air Museum and Chisuji Falls. This 146-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's also near Hakone Ropeway and Hakone Museum of Photography.


Dining

There are ample dining options with 3 onsite restaurants, including The Fujiya, which specializes in French cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7:30 AM to 9:30 AM.


Rooms

Fujiya Hotel's 146 air-conditioned rooms provide refrigerators, minibars, and safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and other amenities include phones and desks.


Property features

Guests staying at Fujiya Hotel enjoy access to a full-service spa, an indoor pool, and free WiFi in public areas. If you drive, take advantage of free parking. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this hot springs hotel include conference space, a seasonal outdoor pool, and a computer station.

Room options

Deluxe Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Standard Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 1013 reviews