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Quality Inn Gulf Shores

2.0 out of 5.0

Recent guest reviews

Room had good comfortable bed. Workers spent their day smoking at the front (main) entrance and not tending to their jobs. Place was disgustingly dirty.

Convenient to beach. Staff nice . Property is rundown and needs a facelift on outside. Room was dated and bathroom needed some TLC. Bed was great and room large. OK room for price.

Great price for the location! Great staff! Our room keys would not work on 2 separate rooms. Since it was late at night, the staff let us in a room with a master key. I believe the staff had to reprogram the door lock the next day. Staff was very friendly & always eager to assist us. We will stay here again! :)

The room was not completely clean. The gentelman at the checkin counter was rude when we asked for a new hairdryer because the one in the room sparked and quit working. I would not recommend this hotel.

The hotel is in need of many repairs. The ONLY thing good about the stay was the beds were clean and comfortable. NOTHING arose in this hotel was clean or maintained.

Night/evening staff were less than helpful. I asked for another coffee for the in room coffee maker and they told me they didn't have any. Also, I left my room at 9am for the day and returned in the evening to a room that had not been cleaned or touched at all for that matter. Doors coming into the hotel on the side were not locked so anyone could enter with or without a key. They did allow me to stay for an extra night without charging me the higher rate which was nice. It's OK, but in the furture, I'll choose another place to stay when in Gulf Shores.

The room had a funky smell. The indoor pool area was under renovation. The jacuzzi and sauna did not work. There were windows missing in the indoor pool area and it was in the low 50’s - 40’s. Very cold in indoor pool area! Chose this hotel so the grandkids could swim in December.

Me and my family just went down a few day to go to the beach

I booked this room as a stop on our way to Disney World. I called on the way to our hotel to let them know we'd be in late and our reservation had been CANCELLED. Neither Orbitz nor I had cancelled the booking (I checked) and the clerk said their computer system had recently been updated and may have been to blame. She was able to get us a room and the hotel stay itself was fine. HOWEVER, several days into our vacation we found a $350 charge from this hotel on our bank account. I had asked for the room to be held on my credit card, then paid for the room on my debit card. They charged the credit card for the room and then charged the debit card $350. After MULTIPLE calls to the manager, who denied they had cancelled my room and INSISTED the charge was not made and that I was somehow in error, it was discovered that SHE had checked me out and charged the room to my credit card and charged SOMEONE ELSE'S ROOM to my debit card! She is supposedly fixing the charges but no extra efforts to make up for this HUGE mistake have been made. We will NEVER stay here again and will be leaving this negative review wherever we can to serve as warming to others.

Room smelled. The employees (other than front desk) weren't very helpful

Bathtub was stained, paint on the walls. Whoever painted the baseboard got the paint on wall in bathroom Breakfast was ???. There was sausage patties and egg patties. My husband had 1 of each. Said they were ice cold. He saw there was a microwave behind the counter where the hotel employee was microwaving the frozen patties, so he asked her to reheat hers. The sad part is she was eating and she was warming the food....not exactly appetizing.

213 West Fort Morgan Road Gulf Shores AL

Hotel highlights

  • Walking distance to Alabama Gulf Coast Zoo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Alabama Gulf Coast Zoo is a short stroll from Quality Inn Gulf Shores, and other popular attractions like Gulf State Park are within a mile (2 km). This 54-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free continental breakfast.


Rooms

Guests can enjoy a flat-screen TV and stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests staying at Quality Inn Gulf Shores enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is available if you drive. Multilingual staff is on hand to answer questions.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Quality Inn Gulf Shores

Everyone (10) Family (3)
3
Families

Room had good comfortable bed. Workers spent their day smoking at the front (main) entrance and not tending to their jobs. Place was disgustingly dirty.

By on Apr 5, 2019

3
Families Families

Convenient to beach. Staff nice . Property is rundown and needs a facelift on outside. Room was dated and bathroom needed some TLC. Bed was great and room large. OK room for price.

By on Feb 26, 2019

4
Everyone

Great price for the location! Great staff! Our room keys would not work on 2 separate rooms. Since it was late at night, the staff let us in a room with a master key. I believe the staff had to reprogram the door lock the next day. Staff was very friendly & always eager to assist us. We will stay here again! :)

By , from AL on Feb 19, 2019

2
Everyone

The room was not completely clean. The gentelman at the checkin counter was rude when we asked for a new hairdryer because the one in the room sparked and quit working. I would not recommend this hotel.

By , from Gulf Shores, AL. on Sep 25, 2018

Review comment responded on Oct 25, 2018

I would like to start off by apologizing for your stay. I will personally address the issues that you have brought to my attention.

2
Everyone

The hotel is in need of many repairs. The ONLY thing good about the stay was the beds were clean and comfortable. NOTHING arose in this hotel was clean or maintained.

By on Apr 5, 2018

Review comment responded on Apr 13, 2018

I would like to start off by apologizing for the experienced at our hotel. I will go over all the issues that you brought to my attention and personally handle them.

3
Everyone

Night/evening staff were less than helpful. I asked for another coffee for the in room coffee maker and they told me they didn't have any. Also, I left my room at 9am for the day and returned in the evening to a room that had not been cleaned or touched at all for that matter. Doors coming into the hotel on the side were not locked so anyone could enter with or without a key. They did allow me to stay for an extra night without charging me the higher rate which was nice. It's OK, but in the furture, I'll choose another place to stay when in Gulf Shores.

By , from Boston, MA on Feb 3, 2018

Review comment responded on Feb 7, 2018

I would like to apologize for the issues that occurred during your stay. I am looking into these matters personally with my staff to address the issues that you have brought to my attention.

3

room smelled

Everyone

The room had a funky smell. The indoor pool area was under renovation. The jacuzzi and sauna did not work. There were windows missing in the indoor pool area and it was in the low 50’s - 40’s. Very cold in indoor pool area! Chose this hotel so the grandkids could swim in December.

By , from Arkansas on Jan 2, 2018

Review comment responded on Jan 9, 2018

I would like to thank you for taking the time and letting us know how your stay was. I will be sure to address the issue with the hot tub with my staff.

3
Everyone

Me and my family just went down a few day to go to the beach

By on Oct 22, 2017

Review comment responded on Oct 24, 2017

Thank you so much for your wonderful feedback. Come and stay with us again!

1

one big mess!

Everyone

I booked this room as a stop on our way to Disney World. I called on the way to our hotel to let them know we'd be in late and our reservation had been CANCELLED. Neither Orbitz nor I had cancelled the booking (I checked) and the clerk said their computer system had recently been updated and may have been to blame. She was able to get us a room and the hotel stay itself was fine. HOWEVER, several days into our vacation we found a $350 charge from this hotel on our bank account. I had asked for the room to be held on my credit card, then paid for the room on my debit card. They charged the credit card for the room and then charged the debit card $350. After MULTIPLE calls to the manager, who denied they had cancelled my room and INSISTED the charge was not made and that I was somehow in error, it was discovered that SHE had checked me out and charged the room to my credit card and charged SOMEONE ELSE'S ROOM to my debit card! She is supposedly fixing the charges but no extra efforts to make up for this HUGE mistake have been made. We will NEVER stay here again and will be leaving this negative review wherever we can to serve as warming to others.

By , from Bentonville, AR on May 13, 2017

2
Everyone

Room smelled. The employees (other than front desk) weren't very helpful

By on May 6, 2017