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Recent guest reviews

We had a reservation for a room with a king bed and sofa bed as there were three (my husband, 10 y.o. son and myself) of us traveling. When we got to the hotel and checked in, the front desk said, “there may be a sofa bed... I don’t know. We haven’t seen the room”. When inquiring further, they reported they were fully booked, no options. Meanwhile, a man cane in asking about a room and they said they had rooms 2 night minimum at $185/night. We called Orbitz and after an hour of talking to Orbitz personnel and being on hold, we asked for some sort of compensation for this error since we were going to be stuck sleeping in one bed together. The agent said he’d send a coupon for a future booking. Well... 20 mins later we get a call from the hotel that they have magically found a room for you with a king bed with sofa bed! I will be very reluctant to stay at a Best Western ever again! The same thing happened to me in Florida a while back st a Best Western! They swipe your room out from under you to make more money!

This property has been updated and done fairly well. It's obviously an old style park-at-the-door type, and that said, it's okay. The staff was friendly and efficient. The breakfast was good - which means that they had a full breakfast - not just packaged toast, danish and coffee.

The air conditioning system sounds too much noise.

Fair price and convenient location, they have refrigerator and microwave. Bed is comfortable.

I arrived early and the Manager allowed me an early check-in that I was thankful for. The housekeeping girls are nice and friendly and seem to work very hard. The BW is in good location was within walking distance to a Ruby Tuesday and a Cracker Barrel. The Breakfast is in the front lobby which I thought was tacky(who wants to eat while people are walking in and out). They had a work crew there who demolished the breakfast-so I knew not to go in till after 7:45. These same bunch of guys were allowed to sit by the pool at noon drink beer and use foul language and act like barbarians. The temperature was in the 70s to 80s-NOT once during my 1 week stay was the pool ever cleaned or vacuumed.

My only complaint is that my key card stopped working when I was out for an extended time.

found long human hair (not mine ) on bed sheet looks like they didn’t wash the bed sheet

I've stayed here twice before & those previous times, I was pleased with the room. This time, not so much. 1st , trucks with attachments were all in the parking lot & taking up 5 or 6 parks at once. Some big trucks were taking up 2 spaces. You had to park at the back of the lot & your room was near the front of the building. Don't know how much they can control that part but it was worth mentioning. 2nd, when I walked into the room, rm 205, it had an odd smell. The top lock will not lock. It's broken. And you had to push the door extra hard & listen for the click to get the bottom lock to engage. Thinking the door was closed I pulled on it & it wasn't. It was getting dark so I went to close the curtains & there was something all over the putter curtains. It looked like moldy spots all down the curtains. Gross looking. There were little pieces of white plastic between the covers. It may have gotten mixed up when previously removed for wash & then wrapped up after. Still odd that they weren't caught. I would've taken a picture but I was too tired to get up to do so. So I just tossed them to the floor. Nothing BW can control but for some reason the train that right outside the hotel kept passing. Loudly. Check in was easy. Staff was friendly.

Not a place I would stay again or refer a friend room may look clean but it's not so clean as I had roaches in my room so I left 2 days early didn't even make it 24 hrs

It was a nice hotel and very clean. The breakfast was really good. The only sad part of it was that I lost my engagement ring there. When we called later that afternoon they told us it was not found. It was the last place I took it off. I was very disappointed that the staff didn't turn it in.

Great breakfast, nice, clean rooms. Easy to get to and from rt 95.

Not worth the money they are charging pool is the size of kiddie pool rooms are far from being desired I thought I would get a lot better for the price

Great hotel near the interstate, Several eateries right next door. Very comfortable and well priced accommodation.

Our room said non-smoking, however, it had a very strong odor of smoke in it. The entire room was dirty, and the blankets had stains on it. Thank goodness we brought out own blankets and we only needed the room to lay our head down for a few hours before driving again. The bathroom is very small and there was two spiders in there. For sure I would not stayh there again, there was a Baymont right next door and I can't help but wonder if it was in better condition.

We sat at the pool and relaxed after our long trip. The staff was friendly and helpful. Restaurant (Applebees) was right next door, very convenient with decent food.

Hotel was good for the price. Room was clean and location good.

W Lucas Street Florence SC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • Outdoor pool

Best Western Inn is located 3 mi (4.8 km) from Pee Dee Mental Health Center and within a 10-minute drive of Magnolia Mall. This 73-room hotel has conveniences like free breakfast, an outdoor pool, and free self parking.


Dining

Free continental breakfast is included with your stay.


Rooms

All 73 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.


Property features

Guests of Best Western Inn enjoy an outdoor pool, free WiFi in public areas, and a business center. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. This hotel also has express check-out.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Best Western Inn

Everyone (10) Couples (4) Business (1) Family (9)
1
Everyone

By on Aug 9, 2020

3
Everyone

By on Jul 4, 2020

5
Everyone

By on Jun 12, 2020

2
Everyone

We had a reservation for a room with a king bed and sofa bed as there were three (my husband, 10 y.o. son and myself) of us traveling. When we got to the hotel and checked in, the front desk said, “there may be a sofa bed... I don’t know. We haven’t seen the room”. When inquiring further, they reported they were fully booked, no options. Meanwhile, a man cane in asking about a room and they said they had rooms 2 night minimum at $185/night. We called Orbitz and after an hour of talking to Orbitz personnel and being on hold, we asked for some sort of compensation for this error since we were going to be stuck sleeping in one bed together. The agent said he’d send a coupon for a future booking. Well... 20 mins later we get a call from the hotel that they have magically found a room for you with a king bed with sofa bed! I will be very reluctant to stay at a Best Western ever again! The same thing happened to me in Florida a while back st a Best Western! They swipe your room out from under you to make more money!

By on Sep 1, 2019

4
Family Partner Couples Family

This property has been updated and done fairly well. It's obviously an old style park-at-the-door type, and that said, it's okay. The staff was friendly and efficient. The breakfast was good - which means that they had a full breakfast - not just packaged toast, danish and coffee.

By , from Florida on Aug 24, 2019

5
Family

The air conditioning system sounds too much noise.

By on Jul 21, 2019

Review comment responded on Jul 26, 2019

I'm so sorry that the a/c unit bothered you during your stay. I will relay this message to our maintenance crew.

4
Family Family

Fair price and convenient location, they have refrigerator and microwave. Bed is comfortable.

By on Jul 1, 2019

Review comment responded on Aug 6, 2019

Thank you for your review.

2
Everyone

By on Jun 18, 2019

Review comment responded on Aug 15, 2019

We are very sorry you did not enjoy your stay. We will continue working on improving.

3
Everyone

I arrived early and the Manager allowed me an early check-in that I was thankful for. The housekeeping girls are nice and friendly and seem to work very hard. The BW is in good location was within walking distance to a Ruby Tuesday and a Cracker Barrel. The Breakfast is in the front lobby which I thought was tacky(who wants to eat while people are walking in and out). They had a work crew there who demolished the breakfast-so I knew not to go in till after 7:45. These same bunch of guys were allowed to sit by the pool at noon drink beer and use foul language and act like barbarians. The temperature was in the 70s to 80s-NOT once during my 1 week stay was the pool ever cleaned or vacuumed.

By on Apr 18, 2019

Review comment responded on May 1, 2019

I do apologise for the inconveniences of the other guest .It would be nice to know what you would like to see on our breakfast bar we try items that other guest have requested . Again my deepest apologies

5
Everyone

My only complaint is that my key card stopped working when I was out for an extended time.

By on Feb 4, 2019

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