The check-in process was a breeze. I was met with a friendly smile and felt appreciated. The property grounds are great with excellent landscaping and immaculate pool/patio space. The interior was another story. The lobby and communal areas were great BUT the elevator smelled, hallways were dirty and smelly & the room was dated, dingy and smelled stagnant/stale. The bed was uncomfortable. The door latch had been broken and repaired, barely & no attempts to fill/paint the holes. I am glad I carry a safety lock with me or I would not have been comfortable staying there. The refrigerator in our suite actually had someone’s else’s takeout boxes with sauce all over the shelf. Unfortunately, the since covid/pandemic, the workforce (everywhere) has not recovered. The receptionist did a great job keeping a calm demeanor even though she had several guests waiting in line and calling the front desk. Several patrons were not very friendly to her and she still kept a smile on her face. The residents I speak of, were not the usual business or one night stay type guests. It seemed like they were long term residents. I was really disappointed bc the overall rating was so high, I actually passed on a place I stayed for 2 years to ensure the higher quality.
Excellent stay. Would highly recommend.
Large room with a well outfitted kitchenette and a nice desk area. The bathroom shower jtub stall is poorly designed because it leaks onto the floor a lot.
Rooms were clean, good amenities in the rooms. Staff was welcoming and helpful.
Very Clean. All of the hotel areas are on the small side, but are sufficient. The room was nice and quiet. Any complaints would be insignificant such as wishing that the tv was in front of the bed instead of on the side. I would certainly stay here again.
The kitchen bed set up was small but I enjoyed having the at home” feel
There was a strong smell of smoke in our bathroom in the morning and in the hallway. Someone on the floor must have been smoking and it leaked through the vent system.
Had a great time! Staffs are friendly and attentive.
In a sea of hotels off the exit, TownPlace by Marriott is the newest and is extremely clean. We checked in with our pet at 1 AM and the staff couldn't have been nicer. We showered and slept great after a long road trip and brought up breakfast in the morning which consisted of hot eggs, sausage, coffee, juice and toasty bagel and waffles. There was an in room coffee maker, fridge & microwave making it convenient to feed my small dog. We will definitely be booking this again as our stay over location while on the road!
Friendly staff, clean comfortable rooms with well equipped kitchen. Breakfast was ok
TownePlace Suites by Marriott Florence places you next to Florence Veterans Park and within a 10-minute walk of Florence Civic Center. This hotel has 89 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
43-inch Smart TVs come with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include kitchens, sofa beds, and refrigerators. Housekeeping is available on request.
Guests staying at TownePlace Suites by Marriott Florence enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The check-in process was a breeze. I was met with a friendly smile and felt appreciated. The property grounds are great with excellent landscaping and immaculate pool/patio space. The interior was another story. The lobby and communal areas were great BUT the elevator smelled, hallways were dirty and smelly & the room was dated, dingy and smelled stagnant/stale. The bed was uncomfortable. The door latch had been broken and repaired, barely & no attempts to fill/paint the holes. I am glad I carry a safety lock with me or I would not have been comfortable staying there. The refrigerator in our suite actually had someone’s else’s takeout boxes with sauce all over the shelf. Unfortunately, the since covid/pandemic, the workforce (everywhere) has not recovered. The receptionist did a great job keeping a calm demeanor even though she had several guests waiting in line and calling the front desk. Several patrons were not very friendly to her and she still kept a smile on her face. The residents I speak of, were not the usual business or one night stay type guests. It seemed like they were long term residents. I was really disappointed bc the overall rating was so high, I actually passed on a place I stayed for 2 years to ensure the higher quality.
Excellent stay. Would highly recommend.
Linda, Thank you for taking the time to leave us a five-star rating. We definitely appreciate you and your time. Please come stay with us again next time you are in the Florence area!
Large room with a well outfitted kitchenette and a nice desk area. The bathroom shower jtub stall is poorly designed because it leaks onto the floor a lot.
Thank you for taking the time to share your positive feedback. We certainly appreciate it.
Thank you for sharing your positive feedback, we definitely appreciate it. We strive for five stars, so please do give us another chance next time you are in the Florence area.
Rooms were clean, good amenities in the rooms. Staff was welcoming and helpful.
Thank you for taking the time to leave us a positive review and giving us five stars! We definitely appreciate it and hope you will come back and see us!
Very Clean. All of the hotel areas are on the small side, but are sufficient. The room was nice and quiet. Any complaints would be insignificant such as wishing that the tv was in front of the bed instead of on the side. I would certainly stay here again.
Thank you for your positive feedback. We definitely appreciate it. Please come back and see us!
The kitchen bed set up was small but I enjoyed having the at home” feel
There was a strong smell of smoke in our bathroom in the morning and in the hallway. Someone on the floor must have been smoking and it leaked through the vent system.
Swarsattie, Thank you for leaving us a positive review. We are glad your stay was excellent. We thank you so much for the recommendation! Please come back and see us next time you are in the Florence area!