We stayed during the COVID pandemic. Before booking we looked at the cleaning policy and were assured that the room would be sealed, that there would be hand sanitizer stations in high traffic areas. Well none of that existed plus the receptionist was wearing a mask on their chin not covering their mouth or nose. At the hotel, we were the only ones wearing masks. There were late parties happening with gatherings of more than 20 people that were running through the halls again, not wearing masks. We have a newborn and we’re horrified. If we weren’t so tired, we would have gone somewhere else.
Florence Civic Center is a short stroll from Homewood Suites by Hilton Florence, and other popular attractions like Magnolia Mall are within a mile (2 km). This 97-room, 3-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
All 97 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, stovetops, and dishwashers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, coffee makers, and free local calls are other standard amenities.
Built in 2018, the brand new Homewood Suites by Hilton Florence features a 24-hour fitness center, an outdoor tennis court, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
We stayed during the COVID pandemic. Before booking we looked at the cleaning policy and were assured that the room would be sealed, that there would be hand sanitizer stations in high traffic areas. Well none of that existed plus the receptionist was wearing a mask on their chin not covering their mouth or nose. At the hotel, we were the only ones wearing masks. There were late parties happening with gatherings of more than 20 people that were running through the halls again, not wearing masks. We have a newborn and we’re horrified. If we weren’t so tired, we would have gone somewhere else.
Thank you for providing feedback regarding your recent stay with us. I apologize that the hand sanitizer stations located at the front desk, lobby, and public bathroom areas were not satisfactory. We take every possible precaution to ensure that ourselves, and our guests are as safe as possible by consistently cleaning our guest rooms and all public areas with commercial grade products. In the future if you are disturbed by other guests, please inform the front desk so we can handle this immediately. Our goal is for everyone to enjoy their stay. We appreciate your business and loyalty to our brand. Stay safe.
Thank you for your feedback. While, I wish, you had a better experience, it is ratings like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. We apologize for any inconvenience you may have experienced. We look forward to welcoming you back.