Property was nice and clean, using their "Lysol" clean initiative. We were there only for an overnight stay on the way to the beach from NJ, so we didn't use the facilities that much. Breakfast was fine--they are still coming out of Covid restrictions, but they had waffles, yogurt, and bagels. Also had sausage and frittatas. No real complaints, staff was very nice as well!
Very clean and conveniently located to many restaurants and shopping.
Clean beautiful and convenient
They charged me an additional
We had an enjoyable rest and stayed. The rooms were clean and big.
The hotel and room appeared to be clean until close inspection.. there were hairs on the pillows and towels. The towels and linens did have a “funny” smell... I strongly recommend to bring your own linens as we did and if possible stay somewhere else
We stayed during the COVID pandemic. Before booking we looked at the cleaning policy and were assured that the room would be sealed, that there would be hand sanitizer stations in high traffic areas. Well none of that existed plus the receptionist was wearing a mask on their chin not covering their mouth or nose. At the hotel, we were the only ones wearing masks. There were late parties happening with gatherings of more than 20 people that were running through the halls again, not wearing masks. We have a newborn and we’re horrified. If we weren’t so tired, we would have gone somewhere else.
Homewood Suites by Hilton Florence is a short stroll from Florence Civic Center and Florence Veterans Park. This 97-room, 3-star aparthotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
Each apartment is air-conditioned and features a kitchenette with a refrigerator, a microwave, a stovetop, and a dishwasher. A 42-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sofa bed, a coffee maker, and free local calls.
Built in 2018, the brand new Homewood Suites by Hilton Florence features a 24-hour fitness center, an outdoor tennis court, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Property was nice and clean, using their "Lysol" clean initiative. We were there only for an overnight stay on the way to the beach from NJ, so we didn't use the facilities that much. Breakfast was fine--they are still coming out of Covid restrictions, but they had waffles, yogurt, and bagels. Also had sausage and frittatas. No real complaints, staff was very nice as well!
Very clean and conveniently located to many restaurants and shopping.
Clean beautiful and convenient
They charged me an additional
We had an enjoyable rest and stayed. The rooms were clean and big.
The hotel and room appeared to be clean until close inspection.. there were hairs on the pillows and towels. The towels and linens did have a “funny” smell... I strongly recommend to bring your own linens as we did and if possible stay somewhere else
Thank you for your feedback. While, I wish, you had a better experience, it is ratings like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. We apologize for any inconvenience you may have experienced. We look forward to welcoming you back.
We stayed during the COVID pandemic. Before booking we looked at the cleaning policy and were assured that the room would be sealed, that there would be hand sanitizer stations in high traffic areas. Well none of that existed plus the receptionist was wearing a mask on their chin not covering their mouth or nose. At the hotel, we were the only ones wearing masks. There were late parties happening with gatherings of more than 20 people that were running through the halls again, not wearing masks. We have a newborn and we’re horrified. If we weren’t so tired, we would have gone somewhere else.
Thank you for providing feedback regarding your recent stay with us. I apologize that the hand sanitizer stations located at the front desk, lobby, and public bathroom areas were not satisfactory. We take every possible precaution to ensure that ourselves, and our guests are as safe as possible by consistently cleaning our guest rooms and all public areas with commercial grade products. In the future if you are disturbed by other guests, please inform the front desk so we can handle this immediately. Our goal is for everyone to enjoy their stay. We appreciate your business and loyalty to our brand. Stay safe.
Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your suite. It is our goal to exceed the expectations of our guests. I am working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.