I stayed at Hotel Florence last year, and had the same issue then as I had this year: My room was not cleaned. I stayed two nights, and had to ask for fresh towels at the front desk that evening (because of course cleaning crew were no longer on site and no other services were available). The hotel is quaint, so I have overlooked minor inconveniences such as no closet, only two hangers, and no bathroom amenities. However, I think I am done with being charmed by history. Most likely I will stay at Hyatt Place in the future. They even have a parking lot!