Hotels in Fairview Heights

"Love hot breakfast and kickback"

"Pool"

"When we arrived we were told the bar, restaurant, and pool were closed. Distressing because the reason I chose this hotel was we needed the restaurant and wanted the convenience of the bar. When we arrived at the hotel after our first night, our room had not been cleaned. I went to the front desk and they asked what day we had checked in, I told them the day before. We were told at that point that the rooms were only cleaned every other day, this was a surprise. I gathered clean towels, toilet paper, and coffee. They wrote down on a list that our room should be cleaned in the morning. When we got back that evening, our room was still not cleaned, i gathered the trash and I went and got new towels and was informed that it was not cleaned because we did not have a note on our reservation for that. When we got back the 3rd day, our room still had not been cleaned. I gathered the trash and went back to the front desk. They said it should have been cleaned. They called the manager and she said it was cleaned, I disagreed. They called housekeeping and she said that it was on the list but she was not going to be able to do it, there were two many to clean. The hotel comped me for two nights.I gathered towels and coffee. When we returned on the 4th day, still not clean. I was ready to ask for all my money back and leave. They found a clean room and we moved rooms. Needless to say our room was not cleaned the next day, either. The restaurant and bar never opened. I will never go back."