Holiday Inn St. Louis Fairview Heights3.0 out of 5.0
Recent guest reviews
I must say that I had probably one of the most pleasant experiences I have ever had during travel with the woman at the front desk named Yolandes. She is very personable, extremely accommodating, easy to talk to and gives you service with a smile and kindness! Yolanda's also works at the bar and I had the pleasure of sitting and talking with her while I had a light dinner and a cocktail. She provided Excellent service there as well. I noticed how other clients came in over my 5 day 4 night stay, and she knew their names, greeted them graciously, and served them with excellence! The Holiday in Fairview Heights Illinois made a phenomenal choice when they hired this young woman. I am always leery when I travel because of the horrible customer service experiences that I have. She is top notch for sure, and when I return I will surely ask for her personally!
Enjoyed my 4 day stay at this hotel. The room was well maintained upon arrival and throughout stay. The staff were very friendly and accommodating. I attended a friends retirement dinner at the hotel and the food was prepared like a home cook meal. Everything had taste without being overly seasoned. The fried chicken was to die for. I also had the buffet breakfast. Thanks Angie for your hard work, attention to details and quality customer service. You are definitely an asset for what you bring to the restaurant. Overall, I would highly recommend this hotel and all its accommodations.
We came in at 10:30 on a Monday. This was a rewards night stay. The room was very nice. They did a really nice job of utilizing space without it seeming to be crowded. The frontdesk staff was nice, but seemed preoccupied. The main problem was there was booze spilt all over inside one of the elevators. Creating an awful stale alcoholic drink smell. It was so strong I thought I was going to be sick. My husband mentioned to a staff member about this. When we got in the elevator this morning it still was not cleaned up and the smell was even worse. I was going say something to the front desk, but we were in a hurry to get out. Would not stay here again, even though rooms were nice. If they can't clean up booze on an elevator, what else is going on?I will still stay at other IHG properties.
Sorry for the late review so I will make it brief. We stayed here for a weekend in September 2017 and experienced a scam which involved information we discussed with the front desk person checking us in. someone called our rooms posing as the General Manager and stated they needed our credit card information for incidentals. When challenged they became upset and hung up. When we went to the front desk to follow up the front desk representative stated everything was okay and no one from the hotel called the room. she stated that the call came from outside the hotel and she connected the call to our rooms. This story was told to the supervisor and later the next day another supervisor called to ask about the incident. The actual general manager never called to inquire or take a report. It was just fishy how information that was discussed at check in was used to try and scam over the phone. Luckily we did not bite and give the information over the phone. The only reason I am giving a two stars is because the breakfast buffet was really good. Protect your information at these hotels and don't tell the staff anything but what is required. Being friendly will get you scammed...
This is a great hotel, with a restaurant in it, which is very nice for Holiday Inn. The rooms are clean! And, Angie, the lady that waited on us at breakfast, was absolutely fabulous!! Her customer service was top notch!
We had the best time ever. The hotel was very clean the housekeeping staff were very polite, nice and accommendating. Our needs were met without a hitch . For a very short notice it was the ideal place. Thanks to my brother in law for the recommending. We will be back. Thank you to all staff the made our stay for a sad occassion pleasureable. The Jacksons and Brewers Room 331
I came in for business in East St. Louis and stayed here for a week. I was pleasantly greeted by Johnny at the front desk when I first arrived. He was very helpful and met my needs for my room preference and made the whole experience quick and easy. Four days later he was back in the lobby when I came back in and he remembered me and greeted me like I was a valuable customer. It's the little things like that that make your stay pleasant and want to come back to that location. The Holiday Inn has a great employee and a valuable asset to their organization in Johnny.
I come to this area fairly frequently to visit family. The first couple times I stayed at two different hotels in the area. After my first stay here I was hooked. The hotel is very clean, very close to the highway and the mall plus numerous eating establishments. The staff here is awesome! They have always been friendly and helpful. Johnny checked me in for this visit. Polite, friendly, and professional. The indoor pool is great. Lots of parking around the building and is lit well at night. I highly recommend staying here in Fairview Heights.
We again had a wonderful stay here. The staff goes out of their way to accommodate you. The rates are excellent. The breakfast buffet has a little bit of everything. And, of course, the rooms are very clean. The TV and the Wi-Fi worked very well. We will stay here every time we come to St. Louis.
My husband and I stayed here one night with our Grandson. We were on a road trip and wanted to visit the Gateway Arch on our way through St. Louis. Easy drive to the Arch and much better location traveling with a 12 year old. Swimming pool and many restaurants in the area. Good buffet breakfast.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located within a mile (2 km) of St. Claire Square Mall, Holiday Inn St. Louis Fairview Heights is within 2 miles (3 km) of Stonewolf Golf Course. This 3-star hotel has 88 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Pleasant Ridge Park and Far Oaks Golf Course are also near this Fairview Heights hotel.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
The 88 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Free newspapers, free local calls, and ironing boards are also available.
At Holiday Inn St. Louis Fairview Heights, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 4 meeting rooms, conference space, and a 24-hour business center.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 231 reviews