Nice place will come again
Suites were a good size. They could use some updating, but it was definitely clean. I even moved the chair and tv stand out of the way and it was clean underneath.
The woman named Katie at the front desk was,very friendly and helpful. Origionally booked 1 night at great price, she gace us 2 at same rate. 24/7 anything you need help with or forgot we got it. Also room was suppperrr clean. Bed was comfortable (i wish i owned the pillows they use) full kitchen in room also. Stove, range, fridge, microwave and dishes. A smaller home away from home. Will go again.
Nice location room full of amenities: Stove, refrigerator, wifi, cable, plenty closet space
Excellent stay. Shower was not as clean as it could be
The room was clean and spacious. I had no problem practicing my backflips and competitve yoga. Will definitely stay again.
I was staying at the hotel with my husband who was there on business over the weekend. We have stayed there a few times in the past but this time it was less than stelar. First their checkin was 3 and I checked in a 4 and they still had to make sure my room was ready. It should have not been a question. And then I had called that morning to request a first floor room and they said at that time it was no problem but they never changed my room assignment and so when I checked in I had to request it again, luckily they still had one available. Then my keys wouldn't work and I had to return to the front desk and get new ones. The next day the toilet backed up and I called the front desk and they said they were going to send someone over right away. A half hour later I had to leave and the person still hadn't stopped by. And the last night the person in the room above me was running back and forth very loudly till 3am and my husband had to get up at 4am for work. Then when bringing these things up to the people at the front desk they just said that they were sorry but no effort was made to try to keep my business- no vouchers or discounts were offered. I was very unhappy with my stay there. For the same price (especially w the super high $100 pet fee) I could have stayed at the Sheraton and gotten much better service.
We stayed here on a recent family trip. Our room was on the first floor. Overall, this is a pretty good value for the money. The rooms are not huge, but have a bit of space to stretch out. Cleanliness was about average. Kitchen has the usual amenities. We did not use the internet service, so cannot comment on speed. The breakfast selections are somewhat sparse, but they had the basics. The front desk staff was fabulous-very friendly and helpful.
Lots of construction going on, but the available rooms are nice. Good value for the money. Close to shopping and restaurants, easy access to freeways.
i love this hotel! the staff was very nice and the room very clean.
Received outstanding service during checking in process. Quick, warm, and accomodating.
While we were there we went to the henry ford museum and greenfield village. We had an enjoyable time. The one downside was Sunday Morning when we were getting ready to leave there was a watermain break and we had no water. The hotel clerk wanted to refund us a night at the hotel, but because I bought my room through orbitz we were not able to.
Located within a mile (2 km) of West Oaks, Sonesta Simply Suites Detroit Novi is within 2 miles (3 km) of Twelve Oaks Mall. The 122 rooms at this hotel include kitchens, sofa beds, and sitting areas.
20-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Kitchens, sofa beds, and sitting areas are other standard amenities. Weekly housekeeping is available.
At Sonesta Simply Suites Detroit Novi, guests have access to a gym, free WiFi in public areas, and a business center. Self parking is available for USD 5 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area, express check-in, and laundry facilities.
Nice place will come again
Suites were a good size. They could use some updating, but it was definitely clean. I even moved the chair and tv stand out of the way and it was clean underneath.
Thank you for sharing your feedback. We hope to see you again soon.
The woman named Katie at the front desk was,very friendly and helpful. Origionally booked 1 night at great price, she gace us 2 at same rate. 24/7 anything you need help with or forgot we got it. Also room was suppperrr clean. Bed was comfortable (i wish i owned the pillows they use) full kitchen in room also. Stove, range, fridge, microwave and dishes. A smaller home away from home. Will go again.
Thank you for sharing your feedback, Katie is amazing! We hope to see you again soon.
Nice location room full of amenities: Stove, refrigerator, wifi, cable, plenty closet space
Excellent stay. Shower was not as clean as it could be
The room was clean and spacious. I had no problem practicing my backflips and competitve yoga. Will definitely stay again.
I was staying at the hotel with my husband who was there on business over the weekend. We have stayed there a few times in the past but this time it was less than stelar. First their checkin was 3 and I checked in a 4 and they still had to make sure my room was ready. It should have not been a question. And then I had called that morning to request a first floor room and they said at that time it was no problem but they never changed my room assignment and so when I checked in I had to request it again, luckily they still had one available. Then my keys wouldn't work and I had to return to the front desk and get new ones. The next day the toilet backed up and I called the front desk and they said they were going to send someone over right away. A half hour later I had to leave and the person still hadn't stopped by. And the last night the person in the room above me was running back and forth very loudly till 3am and my husband had to get up at 4am for work. Then when bringing these things up to the people at the front desk they just said that they were sorry but no effort was made to try to keep my business- no vouchers or discounts were offered. I was very unhappy with my stay there. For the same price (especially w the super high $100 pet fee) I could have stayed at the Sheraton and gotten much better service.
We stayed here on a recent family trip. Our room was on the first floor. Overall, this is a pretty good value for the money. The rooms are not huge, but have a bit of space to stretch out. Cleanliness was about average. Kitchen has the usual amenities. We did not use the internet service, so cannot comment on speed. The breakfast selections are somewhat sparse, but they had the basics. The front desk staff was fabulous-very friendly and helpful.
Thank You