TownePlace Suites by Marriott Detroit Novi3.0 out of 5.0
Recent guest reviews
My family stayed here during the AAU Junior Olympics. Although this hotel was located a distance from Ypsilanti, it offered two room suites. When we arrived, I had to call housekeeping to request that they send someone to clean the bathroom because there were urine stains on the toilet seat. In addition, I asked them to change the mattress on the sofa bed because it had a blood stain. Suffice it to say, I was not happy about any of these situations and I complained to the front desk. The woman I spoke to (Stephanie) was very pleasant and apologized for these transgressions. However, my thoughts about this location couldn't be redeemed. I would not stay here ever again. To address my concerns she sent someone to clean the bathroom and change out the mattress and gave us extra rewards points for the stay.
No complaints at all. Room and hotel were clean. As advertised. Breakfast was really good as hotel breakfasts go. Breakfast area was well attended to and stocked. Room was big. We had a 2 bedroom and it was great. Outdoor pool looked clean. Would stay again if in the area. Really close to great restaurants and just across interstate from the mall and shopping areas.
I booked this hotel because of a very good experience at a property in another state. However, I was thoroughly disappointed. The property was seriously outdated and did not give you a feeling of comfort upon arrival. Given we checked in about 8:30 PM, my family and I were going to make do until we encountered empty beer bottles in the kitchenette trashcan. The front desk was willing to move us to another room but we were so tired that we agreed to stay and put the wastebasket in the hall. Then we turned on the sink in the kitchenette and water began pooling all over the countertop from the bottom of the sink fixture. Though the front desk was willing to move us across the hall, they accommodated my request to cancel the room with no penalty instead. Thankfully we went could get into the Courtyard (much nicer!!!) across the parking lot without any issue or delay.
The room is very clean. They are like mini apartments. The staff wonderful and helpful. Finding the place was difficult. Had to call three times to get there. NO ROAD SIGN at the corner we had to turn on. Drove past it 4 times. The breakfast was sad. Eggs were dried out, most of the food was cold, no taste.
I had many family members in from all over the country and it seemed to be the best place for all of us to be able to meet. The breakfasts left much to be desired, but it was comfortable enough for the price.
My husband and I lived in this hotel for 3 weeks, along with a toddler and a 50 lb dog, while we had repairs performed in our home. The staff was welcoming, friendly, helpful and kind. They were truly wonderful. The daily free hot breakfast was outstanding - it was replenished often and had a great selecting. We stayed in a two bedroom suite. The rooms were relatively small and badly in need of an update. Furniture was worn, the fridge leaked water and there was a significant pill bug (rolly polly) bug problem. We probably killed about 5 per day. It was an accommodating space for a dog with a nice walking path surrounding the hotel and a pretty pond in the back of the property to separate it the hotel from a large office building. While the interior requires some TLC, the staff does there best to offer a pleasant experience for guests.
Stayed here over the Labor Day weekend 2016. This is a clean hotel that offers close access to lots of shops and restaurants. The staff was friendly and I really have no significant complaints. It also was quiet and not as dank feeling as the TownePlace Suites Livonia, MI, which is where I normally book reservations. However, there were a couple of issues. None of these things I reported to the staff. I just didn't want to be bothered. Anyway, The drain in the bathroom was slow, so we didn't allow the water to run for any length of time. The refrigerator clicked all night which would drive light sleepers crazy, but I managed to sleep through it. It will drive you crazy while you're awake though. Compared to the Livonia location, the HD feeds and channel selections for this location were horrible. A lot of the channels were out and only the local channels were in HD. Please search around 83.1 or so for HD. Finally, the elevator was a little unnerving so we mostly took the stairs to our third floor suite. If you get a room facing the pond, it's a nice touch. Would've given it five stars if not for the issues.
Upon entering the room we were greeted by large ants on the wall, kitchen and bathroom. Management quickly found us another room. Room was OK but we did end up with little tiny ants in the bathroom that weren't a big problem. Maintenance came and took care of it. The final issue was the ceiling above the toilet was leaking from the people upstairs. When we checked out, management did compensate us for the issues.
I will not come back to this hotel. It is in a good location but that is the only thing good. There are ants in the bath and kitchen area. The room has a dirty smell. And the wall in the bath is dirty. There is a lake in back and the geese make noise all night. The people next door were loud and you can hear everything.
Stayed there on September 2015. The location of hotel is good, you can just walk to a shopping arcade, restaurant and Walmart. Very close, 4 minutes walk. We got an upgraded room that has 2 bedroom and one sofa-bed (folded type that can be opened as bed). There is a dry kitchen there, refrigerator inside. Breakfast is available, served by your own, such like rice, sunny eyes egg, grilled burger meat, Japanese seaweed seasonal, bread and fruit (banana and apple). There is only one bathroom for this 2 bedroom style. Parking is free. Good option for stay as it is not far and traffic to go anywhere.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located within a mile (2 km) of Twelve Oaks Mall, TownePlace Suites by Marriott Detroit Novi is within 2 miles (3 km) of West Oaks. This 3-star hotel has 95 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Paradise Park and Suburban Collection Showplace are also near this Novi hotel.
Start your day off right with a free continental breakfast offered each morning.
All 95 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are also standard.
At TownePlace Suites by Marriott Detroit Novi, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 76 reviews