Quality Inn2.5 out of 5.0
Recent guest reviews
The Quality Inn in Southfield is an older property but has been nicely updated. The lobby is bright and fresh with a pretty patio outside. Our room was very comfortable. The beds were comfortable with an array of pillows for every preference. The bedspreads and curtains were newer. The shower had excellent pressure and abundant, immediately available hot water. There were lots of plugs for recharging devices. The WiFi worked great everywhere. The breakfast was average. We stayed at the hotel for 5 nights and became bored with the breakfast, but it is fine for a shorter stay.
I stayed in this Quality Inn Memorial day weekend. The check in was quick, easy and pleasant. Our queen bed room was on the first floor and was nice. We had no complaints about the room at all. They have daily maid service which was nice. The breakfast area can get a little congested with people. But this isn't the hotel's fault. The parking spots near the entrances can fill up quickly but there is ample parking. I would recommend this hotel. It's great for those looking for a decent hotel for not a lot of money. It's not 5 star, but it's not a dump by any means.
I stayed in this hotel three nights . The hotel is less than what you pay for . First, there no one can help you with luggage. You have to carry them by your own. Second, the hotel and the decoration.is very old , smelly , and dull . Third, the hotel was rented by ...... people who kept shouting and screaming all the day long especially at night . Fourth, the breakfast is nothing but waffle maker and few slice bread over there and some cerial . The room is spacious ..
I have to say that I travel a lot! For both work and pleasure. I was on a budget and stayed here for a three night stay. Don't let the OK reviews review influence you... this place is horrible! I was traveling with a coworker on separate reservations. We arrived about 11 pm on a Sunday night. When we arrived we had to walk by people smoking pot on the sidewalk in front. We entered the lobby and noticed several people waiting at front desk. When we got to front desk, he asked if we had reservations. We did. We were then told they had no clean rooms as house keeping left for the day. This was 11 PM!!! The finally gave us each a room on the 3rd floor. We went up the elevator and my room was first down the hallway. When I got to my room and ready to put key in, I could hear the TV on in the room very loud! I wasn't going to try to go in and walk in on somebody at 11:30 pm. I went back to lobby and was told, "maybe the housekeeping left the TV on?" I said I'm not going to try and see if anyone is in there. He said he would have to ask his manager to go check. The manager was there and didnt do anything !! He then said he couldn't even call to check that room as that room didn't have a functioning phone! What?????? Finally I was given another room. Walking to that room, it smelled like pot in the hallway. The room I had (1st floor) the thermostat didn't work. It was either on or off, with no way to adjust the temperature. The ceiling in the bathroom was falling. The dripping in the shower didn't stop. Out my window were more people up late smoking pot on the patio! Next day I came back after work and.... no housekeeping. That next morning I asked the front desk why I didn't get housekeeping and was asked , "did I want it??" I said yes and she said OK we'll get it today. They didn't ask me my room number!! Came back after work and walked on to my room to find out.... all they did was pull my sheets up and threw 2 towels on my counter... not even folded!! They never took out trash, never vacuumed. When I checked out and brought up my issues at front desk I was told, "ok... thanks for telling us." Wow! Then to top it all off, I completed a survey with Choice Hotels and not an apology or admittance of anything wrong. This hotel is a joke. I would rather sleep in my car. Pot smoking, no service, no clean rooms at 11 pm, no apologies, falling apart, dirty! Don't stay here... you will regret it!
From entering the lobby, I was impressed by the lovely furniture and the cleanliness of the hotel. Our room was spotless and it was obvious that the staff worked hard to keep things nice for their guests. Breakfast was included and was good and plentiful. Coffee and tea were available in the lobby at all hours. I look forward to staying here again the future and can highly recommend.
I was originally unhappy when I first checked in as my room was not appropriate and the hotel was under remodeling. However once the manager, Ennis, discovered my dissatisfaction he immediately rectified the situation plus gave me a discount on my stay. Ennis always greets me by name and any problems I might encounter he has bent over backwards to meet my needs. His response has resulted in my staying from Cleveland for the third straight week and if I need to be in Detroit for my stays I will stay here.
We stay at this facility for one night this past weekend for a NASCAR race. The check in was flawless. The rooms were clean and had no odours. The facility is dated in terms of furnishings. The they are very well taken care of. The bathroom is very large. The linens were very clean not stains or wear. The outside of the hotel is beautiful. Flowering bushes trees and plants are well maintained in all the gardens. The staff is very friendly and helpful. Had answers to all my questions. All in all this was w wonderful hotel and the hard working staff made the difference.
Room was clean and comfortable. Despite a full hotel it was very quiet. Check in was another good experience. We were an early arrival but staff made an effort to get us into a room as soon as possible, especially without out to g us in a less desirable room.
Even though it's an old hotel but keep the quality as high as the price you paid . the helpful staff means a great deal for the traveller who came to this town for the first time ! I appreciate th service of hotel taxi .
Clean hotel, staff, mgr. very nice, close to food places, right off of 696, ask for even number rooms, odd number rooms are facing telegraph road, very noisy, windows are drafty, no pool or hot tub. Staff very helpful
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Located within a mile (2 km) of International Auto Components Headquarters, Quality Inn is within 3 miles (5 km) of Lawrence Technological University. This 105-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Detroit Zoo is also within a 15-minute drive.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
All of Quality Inn's 105 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, ironing boards, and desks are other standard amenities.
At Quality Inn, guests have access to a fitness center, free WiFi in public areas, and 2 meeting rooms. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 58 reviews