Every thing was clean and new. We missed having the breakfast though.
First room had dry vomit on the couch. I immediately called about another room to stay in. The receptionist was nice and helped me change rooms to one more clean and appropriate for my family.
The breakfast is modified due to Covid restrictions. Unfortunately the offerings were all high calorie options.
no coffee refills in the room the ones there were used already
Parking rates were raised and are too high. The internet is horrible. When on a business trip you should expect to be able to get something done.
My room wasn’t ready by 4, staff was rude when checking in, the room I reserved isn’t what I got and I guess there must be no security since kids Tun around like it’s a playground. I don’t mind children at all but they’re running, yelling, playing with the elevators and this isn’t my first time at this hotel. I like staying here because the rooms are big and Bart is across the street but I think it might be our last time staying here.
I didn’t like how nobody stated that balloons was not allowed on the property and yet I couldn’t bring balloons in the building. Also some staff was kinda rude
It is plain to see the property is old and has recieved very little up keep except for a gloss over during the years. The elevators are the slowest I have seen in decades.
Embassy Suites by Hilton Walnut Creek places you within 2 miles (3 km) of Lindsay Wildlife Museum and Gardens at Heather Farm. This 3.5-star hotel has 249 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is offered each morning. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 249 accommodations afford space to spread out with a separate bedroom and sitting areas. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, sofa beds, and microwaves.
At Embassy Suites by Hilton Walnut Creek, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for USD 30 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include a conference center, a computer station, and laundry facilities.
Thank you James for taking your time to rate our hotel. We hope to see you back in the near future.
Thank you for taking your time to rate our hotel. We hope to see you back in the near future.
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Every thing was clean and new. We missed having the breakfast though.
Thank you for taking time to review! We hope to see you again in the future! Regards, Embassy Suites Walnut Creek team
First room had dry vomit on the couch. I immediately called about another room to stay in. The receptionist was nice and helped me change rooms to one more clean and appropriate for my family.
Hi, We apologize for any and all inconvenience during your stay with us. We will address the matter immediately to our team and will take corrective actions.I am glad that the front desk took care of it immediately Thank you. Regards, Embassy Suites Walnut Creek Team
The breakfast is modified due to Covid restrictions. Unfortunately the offerings were all high calorie options.
Hi, Thank you for taking time to review. We really appreciate it. We hope to see you again in the future! Regards, Embassy Suites Walnut Creek Team
no coffee refills in the room the ones there were used already
Hi, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Thank you very much! See you again soon! :)
Thank you very much! We will see you again soon!
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.