The lounge and reception area have been beautifully remodeled. However, the rooms look tired and ours was definitely not very clean. Bar was only open on the weekdays, not the weekend, which is really strange.
Horrible experience.
The staff were all very helpful and friendly.
Easy on/off expressway around corner. Quiet rooms
Easy check in, light crowds, beautiful property
Being right next to the Pleasant Hill BART was great.
Every thing was clean and new. We missed having the breakfast though.
First room had dry vomit on the couch. I immediately called about another room to stay in. The receptionist was nice and helped me change rooms to one more clean and appropriate for my family.
The breakfast is modified due to Covid restrictions. Unfortunately the offerings were all high calorie options.
no coffee refills in the room the ones there were used already
Embassy Suites by Hilton Walnut Creek places you within 2 miles (3 km) of Lindsay Wildlife Museum and Gardens at Heather Farm. This 3.5-star hotel has 249 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is offered each morning. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Guests can expect free WiFi and 42-inch flat-screen TVs. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. MP3 docks, sofa beds, and sitting areas are also standard.
At Embassy Suites by Hilton Walnut Creek, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 30 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a computer station, and laundry facilities.
The lounge and reception area have been beautifully remodeled. However, the rooms look tired and ours was definitely not very clean. Bar was only open on the weekdays, not the weekend, which is really strange.
Horrible experience.
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
The staff were all very helpful and friendly.
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Easy on/off expressway around corner. Quiet rooms
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Easy check in, light crowds, beautiful property
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Being right next to the Pleasant Hill BART was great.
Thank you for taking your time to rate our hotel and we hope to see you back in the near future.
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Thank you James for taking your time to rate our hotel. We hope to see you back in the near future.
Thank you for taking your time to rate our hotel. We hope to see you back in the near future.
Thank you for taking the time to share your feedback Beverly.