The building looked nice from the outside
The two bedroom suite with two bathrooms and a small kitchen was comfortable for 5 travelers. We stayed one night and it was a pleasant experience.
The only thing we liked was the price and the lobby/lounge area. The elevator had no certificate and constantly gave a rough landing. Our room had a kid's shoe on the floor from the previous customers, the desk was dirty, dishes in the dishwasher, crumbs in cabinets. They wouldn't bring extra pillows, had to go get them ourselves and the distance to the front desk from our room was so far - son had surgery so it wasn't ideal. Only one elevator in the whole building by the lobby so most of the rooms are far from it.
The suite had some issues - one tub not draining well, dishes in kitchen not put away, no coffee filters in the room, soap not filled in the shower. Not major issues, but a bunch of little ones.
Overall it was a nice property and the staff was extremely welcoming and helpful. Only complaint we had was our initial room was not clean upon our arrival. But the staff was able to quickly rectify the problem and moved up to another room.
The property was fine this wasn't my first time staying there, is that this time i wasn't happy with what i payed for and didn't received in return because of the info Orbitz*** forward to the property as per the front desk stated, instead of an upgrade i received a basic, i could've payed less for a basic if i wanted basic and then the hotel wouldn't fix it 😔 just that alone ruined my relaxed weekend getaway because it felt as though I was ripped off!
We have stayed here many times and it is always a pleasant, convenient stay.
The use of space and the amenities were great, some things were a little beat up and could have used to be repaired/replaced.
The toilet water was continuously running and the fire Alarm was making noise all day and night
I liked that the room was spacious and accommodating. The beds could have been more comfortable though.
Took over 15 min to get checked in even though I was the only one there. Ignored by one lady with her back to he counter, said "she wasn't there". Floor was sticky and room had funny smell. Never again.
It was a terrible experience. Horrible rooms. Dingy lights. Dirty carpets. Sqeeky mattress. Dirty linen and bedsheets. The breakfast was hopeless and almost inedible. I planned to stay for five days, I checked out the second day. I will never recommend that hotel to professionals and I'll never stay at Staybridge, Mayfield Heights, Beachwood area again.
We went to Cleveland for my wife to have a medical procedure. We needed to stay a week however her procedure got put on hold and had to leave early as we would have to return. The hotel was very accommodating in refunding the two days we were not using. We will be returning! The staff was excellent, the happy hour food and drink were a nice touch. The shuttle service to the clinic was also very helpful.
Nice room with kitchen facilities. Got early check-in. Pleasant staff. The room was not as clean as it could have been. Mold in the bathtub area was disturbing.
The room was very clean, the staff was helpful. They had a nice free dinner of burgers, brats and salads. The hotel is located between exits for the football hall of fame and the hard rock rocksino. The only downfall was our room was located off of he great room and we heard some noises throughout the night.
This hotel couldn't be more perfect. We got the 2 bedroom suite and it was awesome. Boys each got their own bed and mom and dad were in a completely separate bedroom, plus a living room and kitchen! Social hour was a very nice added surprise and the breakfast each am was super. Rooms were the cleanest I have ever stayed in!
The room was bigger than we expected, spotlessly clean and perfct for a relaxing night after a hard day.
We traveled 12 hours to watch the Big Ten Indoor Track and Field Championships. We appreciated the in room kitchenettes so we could relax in rooms. Nice to have more space after riding in a car for that long!
Staybridge Suites Cleveland Mayfield Heights Beachwood, an IHG Hotel places you within a few miles (5 km) of Legacy Village and Cleveland Clinic - Hillcrest Hospital. This 3-star hotel has 123 guestrooms and offers free in-room WiFi, free self parking, and a gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect TVs with DVD players, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, dining areas, and sitting areas.
Staybridge Suites Cleveland Mayfield Heights Beachwood, an IHG Hotel features a gym, free WiFi in public areas, and a 24-hour business center. There's free parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a seasonal outdoor pool, a meeting room, and free newspapers.
The building looked nice from the outside
The two bedroom suite with two bathrooms and a small kitchen was comfortable for 5 travelers. We stayed one night and it was a pleasant experience.
The only thing we liked was the price and the lobby/lounge area. The elevator had no certificate and constantly gave a rough landing. Our room had a kid's shoe on the floor from the previous customers, the desk was dirty, dishes in the dishwasher, crumbs in cabinets. They wouldn't bring extra pillows, had to go get them ourselves and the distance to the front desk from our room was so far - son had surgery so it wasn't ideal. Only one elevator in the whole building by the lobby so most of the rooms are far from it.
The suite had some issues - one tub not draining well, dishes in kitchen not put away, no coffee filters in the room, soap not filled in the shower. Not major issues, but a bunch of little ones.
Overall it was a nice property and the staff was extremely welcoming and helpful. Only complaint we had was our initial room was not clean upon our arrival. But the staff was able to quickly rectify the problem and moved up to another room.
The property was fine this wasn't my first time staying there, is that this time i wasn't happy with what i payed for and didn't received in return because of the info Orbitz*** forward to the property as per the front desk stated, instead of an upgrade i received a basic, i could've payed less for a basic if i wanted basic and then the hotel wouldn't fix it 😔 just that alone ruined my relaxed weekend getaway because it felt as though I was ripped off!
We have stayed here many times and it is always a pleasant, convenient stay.
The use of space and the amenities were great, some things were a little beat up and could have used to be repaired/replaced.
Hi Tracey My name is Bernard and I am the AGM for the Staybridge Suites and first of I want to apologize for the the multiple incovenace that you had with your stay I would like for you to please give me a call so that I may speak with you and try to address your issues and up with a solution. Once again I am sorry for the many issues that you had while you where here and that is not the impression that we would like to leave you with. I encourage you to please give me a call THANK YOU