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Recent guest reviews

Broken elevator, restaurant closed, bar understaffed and out of many of its already limited menu options, pool filtration not wand water coated in scum, previous guests used shorts and underwear left in room

Staff at check in was rude and dismissive. Elevator wasn’t working so, all guests were on 1st floor. Room was clean.

No hot water in my room. No internet in the business center.

We had trouble with the lock on our door. The door key wouldn't work. Went back to the front desk 3 times before they would send someone up. The lock was malfunctioning and had to be replaced. The maintenance man said it was the third one he replaced that day. Also the pool was closed for repairs, not mentioned on the website.

Disappointed that the pool was not working and hasn’t been for some time. Booked this hotel near the CLE airport because of the pool.

Clean room and staff was friendly

Comfy bed. Not: Leaking sink. Very limited food in restaurant. Room not cleaned yet (mistake).

Very convenient to Interstate 71 and Interstate 80 for travelers.

Essentially you get what you pay for - as soon as we got there the toilet wasn’t running. We only had about half a roll of toilet paper provided to us. I requested two beds since the start (it’s what we reserved) but they didn’t have that available when I arrived. Which is understandable, we arrived late. But then I asked for a bed with a sofa bed, we got a room with a sofa with no mattress. It’s a good space if you’re staying for a single night, we were only there for about four hours. Otherwise, it gets loud and has an odd odor when entering. The staff member was trying his best, he went to fix the toilet and provided sheets for the sofa.

Good location, fast elevators, good showers. The lack of a pool or a functional restaurant means lots of people were hanging out in the lobby drinking until the early morning hours.

It is what it is.

TORN UP PARKING LOT

For the price paid for a 2 night stay, I'm not surprised there were issues. I was going to Cleveland on a three day, two night trip for a funeral. The hotel hosted a pool and hot tub on the website. The pool was closed due to covid, although while in Cleveland mask restrictions were made lax for both indoor and outdoor usage, and they need to fix the website stating they have a hot tub! My next bone of contention was due to the lack of shuttle service! I had called the hotel, the phone number on the website is incorrect, 2 days prior to my check-in to inquire about the hot tub, the shuttle pickup service from airport and I asked about an early check-in because my flight was due in early and I also told them I was in town for a funeral. I received email confirmation about my early check-in, and I called to confirm the hot tub and shuttle. I was told the pool and hot tub were closed and that as long as I arrive to the airport before 10 pm, I can just call for the shuttle when I arrive. After a horrible day of flying and 14 hours later, I arrive in Cleveland from NYC. I don't see the hotel shuttle, they aren't listed on transportation desk phone and my phone is dead. I call thru to the hotel where i was informed there was no shuttle service and it needed to scheduled 24 hours in advanced and there was nothing she could do to help me! I tried calling reservations and all they offered was a

I am more than aware that there is a pandemic still active world wide, however nowhere on their website did they state that everything (pool, restaurant, workout room, etc.) Was closed. Which is one of the main reasons we had chosen that location. And my personal opinion is that a hotel should always hold themselves to the highest level of cleanliness at amy point in time, but most definitely when there is a world wide pandemic actively going on. Would i recommend this establishment to another person, no. Would i personally stay at this establishment again, no. And on another note, when i had booked our room, i had paid the extra money to have breakfast for 2 included but when night fell and my boyfriend went to the front desk to ask for a menu, he was told that we had to order at a certain time or we wouldn't be able to order at all, but he was told that we would have to pay for it as well.

Was there for a hockey tournament. Nice place friendly staff

I stay here everytime i am in Cleveland. Location is good and always nice to me.

Royalton Rd Strongsville OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Outdoor pool and indoor pool

OBM Arena is within a 5-minute walk of Best Western Plus Strongsville Cleveland while other popular sites like Southpark Mall are within a mile (2 km). This 306-room, 3-star hotel has a restaurant, an outdoor pool, and an indoor pool.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 9:30 AM.


Rooms

TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers. Refrigerators, coffee makers, and free newspapers are also available.


Property features

Guests staying at Best Western Plus Strongsville Cleveland enjoy an indoor pool, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Plus Strongsville Cleveland

Everyone (28) Couples (6) Family (16)
1
Everyone

Broken elevator, restaurant closed, bar understaffed and out of many of its already limited menu options, pool filtration not wand water coated in scum, previous guests used shorts and underwear left in room

By on Aug 9, 2022

Review comment responded on Aug 15, 2022

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2
Business Business

Staff at check in was rude and dismissive. Elevator wasn’t working so, all guests were on 1st floor. Room was clean.

By on Jun 2, 2022

2
Everyone

No hot water in my room. No internet in the business center.

By on Apr 18, 2022

Review comment responded on Apr 20, 2022

Hello William, I apologize for your experience at our hotel with issues that may have caused you inconvenience. We try to do better every day. If there is anything that we can do to help accommodate your stay with us. Please reach out to the General Manager Phil Dock or the Controller Destiny Ventura at the property directly. I do hope we can make it up to you. Thank you

3
Family

We had trouble with the lock on our door. The door key wouldn't work. Went back to the front desk 3 times before they would send someone up. The lock was malfunctioning and had to be replaced. The maintenance man said it was the third one he replaced that day. Also the pool was closed for repairs, not mentioned on the website.

By on Mar 28, 2022

2
Family with small children

Disappointed that the pool was not working and hasn’t been for some time. Booked this hotel near the CLE airport because of the pool.

By on Mar 13, 2022

Review comment responded on Mar 17, 2022

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

5
Everyone

Clean room and staff was friendly

By on Jan 2, 2022

Review comment responded on Jan 4, 2022

Thank you for taking the time to leave wonderful feedback. I am glad you found the room clean and the staff friendly. Thank you for staying with us and we hope to see you again soon!

3
Partner Couples

Comfy bed. Not: Leaking sink. Very limited food in restaurant. Room not cleaned yet (mistake).

By on Nov 28, 2021

Review comment responded on Dec 2, 2021

Thank you for taking the time to rate our hotel! We hope to see you again soon!

4
Everyone

Very convenient to Interstate 71 and Interstate 80 for travelers.

By on Nov 28, 2021

Review comment responded on Dec 2, 2021

Thank you for taking the time to rate our hotel! We hope to see you again soon!

3
Family Friends

Essentially you get what you pay for - as soon as we got there the toilet wasn’t running. We only had about half a roll of toilet paper provided to us. I requested two beds since the start (it’s what we reserved) but they didn’t have that available when I arrived. Which is understandable, we arrived late. But then I asked for a bed with a sofa bed, we got a room with a sofa with no mattress. It’s a good space if you’re staying for a single night, we were only there for about four hours. Otherwise, it gets loud and has an odd odor when entering. The staff member was trying his best, he went to fix the toilet and provided sheets for the sofa.

By , from Sterling on Nov 27, 2021

Review comment responded on Dec 2, 2021

Thank you for providing feedback. We are sorry for the challenges you experienced. We are working very hard on restoring the items in question. We hope you give us another try soon.

4
Everyone

By on Nov 10, 2021

Best Western Plus Strongsville Cleveland

15471 Royalton Rd, Strongsville, OH 44136
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