Room had a musty smell and room also smelled like an ashtray. I had prepaid for 3 nights so once those nights we up I transfered to another hotel for the rest of my stay. I attempted to speak to someone and was told I could go to another hotel with no refund.
The property is run down needs some cleaning and paint
Very small and dated rooms. Im pretty sure there was a leak at the sink because it was so cold. May be a pipe broke. Barely enough room for one person in a king size bed room
they charge me a mandatory fee 2 a day ????? unexpected bed not comfortable
Everything was good for me.yes would chose to stay again clean and well kept.
The only thing I like is that it was affordable for a last minute travel and close to the convention I was attending but other than that I will never stay in a Red Roof Inn the room was nasty, the bathroom nasty, no iron board or iron in room had to go down stair to front desk to get everything I need. The TV did not work. People staying next door out their room until 3pm in the morning and very loud. It was just tacky.
They told me to go get my own towel, bad service. I’m paying to stay there shouldn’t there be enough towels there? Why would I go get it myself ?
Ants ants and more ants all over saturday evening when i turned the light on. It took over a half hour to bring bug spray and mop up. There were no other rooms available. Sunday evening when we returned from the. Abilies expo with all our display we were locked out of our rooms.my son is partilized on the lleft and has diffculty walking. I am 85 and have difficulty walking. We were at the far end but had to go there to get the keys reset. .we had paid in advance. We travel a lot but this was the worst 2
Just the fact that is a motel gave to us some problems...to have the door and the window on the terrace...we felt not too much protected..not too much privacy..
Nice hotel premium room is good with room air purifier. Better to upgrade your room for premium
Worst visit and hotel i have ever been too. Charged my card twice, and charged my boyfriends card twice. Did not change the sheets in my room the entire time i was staying there, never a manager to talk to, was told to wait 45 minutes for the lady to handle me, and when the other customers problems were the same as mine or worse is when she went to help me. Worst place ever.
The room is smell and towers are dirty, was noisy from people talking out side late at night.
Dirty, cracks in the bathroom, bad bugs all over the room,giant bugs in every corner, stains on the floor, If you have kids, don't stay here. Your kid will scratch their body all week! If you are making reservation for your business purpose, do not choose here. Your partner will hate you.
Jessica at the Front Desk made the difference. Someone has started a rumpr that there were bedbugs at that prpperty and I did not encounter any. However, I slept with my clothes on, just in case. I enjoed the room. The only drawback was dirty towel on the floor behind the front door when I checked in. At the Desk, they gave me a couple of extra bottles of water upon check-in AND check-out which was a welcome move. Nice shower, TV worked fine and my computer connected to internet. Overall-very good, I have stayed there before and will, again.
There was dirt and small pieces of trash under the bed, there were two mattress covers, the top one was clean and the bottom one was not, the toilet seat is somehow the most uncomfortable toilet seat ever, the television channels are terrible (15% of them were ESPN variants) and the other guests appeared to be shuffling vagrants and skulking miscreants. Not a good experience, but not horrible either.
Red Roof Inn PLUS+ Chicago - Hoffman Estates places you within a mile (2 km) of Advocate Health Care and Fresenius Medical Care at St. Alexius Medical Center - Aph.. This 119-room motel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and a business center.
All 119 rooms feature balconies, free local calls, and free bottled water. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Rooms also include desks.
Guests of Red Roof Inn PLUS+ Chicago - Hoffman Estates enjoy access to free WiFi in public areas, a business center, and coffee in a common area. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a computer station, express check-in, and laundry facilities.
Room had a musty smell and room also smelled like an ashtray. I had prepaid for 3 nights so once those nights we up I transfered to another hotel for the rest of my stay. I attempted to speak to someone and was told I could go to another hotel with no refund.
We appreciate your feedback regarding your stay with us. Our guest's concern is something we obviously take very seriously and will follow up to inspect the room and ensure the concern is resolved.
The property is run down needs some cleaning and paint
Very small and dated rooms. Im pretty sure there was a leak at the sink because it was so cold. May be a pipe broke. Barely enough room for one person in a king size bed room
they charge me a mandatory fee 2 a day ????? unexpected bed not comfortable
Everything was good for me.yes would chose to stay again clean and well kept.
The only thing I like is that it was affordable for a last minute travel and close to the convention I was attending but other than that I will never stay in a Red Roof Inn the room was nasty, the bathroom nasty, no iron board or iron in room had to go down stair to front desk to get everything I need. The TV did not work. People staying next door out their room until 3pm in the morning and very loud. It was just tacky.
We appreciate your feedback regarding your stay with us. My apologies for the issues regarding your stay. Our guest's concern is something we obviously take very seriously.