It was very nice and so was area around hotel
Our room smelled so badly of cigarette smoke it gave us a terrible headache. We reported it to the front desk who said to call manager. When we called the manager, who was out of the office and sure back Monday. When we called Monday and spoke to the manager, she was not concerned one bit. Did not even ask for our name or room number. Claimed the smoke came from outdoors. She couldn't get off the phone quick enough.
Gre a t
Property was fine. Room was decent enough. Front desk was at the bar for some reason. Claim to be craft beer in-hotel bar. Had 2 local brewery taps, both lines were clearly in rough shape. Beer was so foamy had to pour to a pitcher first. Tried some canned beer as an alternative, canned back in 2019, had to dump that. So that was unfortunate.
Amazing service
Four Points by Sheraton Chicago Schaumburg places you within a mile (2 km) of popular attractions like Woodfield Mall and LEGOLAND® Discovery Center. This 96-room, 3-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Cooked-to-order breakfast is offered for a fee weekdays from 6:00 AM to 10:00 AM.
55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are also available. Housekeeping is available on request.
Renovated in 2020, Four Points by Sheraton Chicago Schaumburg offers a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
It was very nice and so was area around hotel
Our room smelled so badly of cigarette smoke it gave us a terrible headache. We reported it to the front desk who said to call manager. When we called the manager, who was out of the office and sure back Monday. When we called Monday and spoke to the manager, she was not concerned one bit. Did not even ask for our name or room number. Claimed the smoke came from outdoors. She couldn't get off the phone quick enough.
Kimberly, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve.We have addressed this straight away to our staff and escalated it to the management for immediate action, to ensure that this incident is not repeated again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Gre a t
Dagoberto m, Thank you so much for taking the time to leave your feedback. We are all thrilled that we could ensure a comfortable stay during your visit!
Property was fine. Room was decent enough. Front desk was at the bar for some reason. Claim to be craft beer in-hotel bar. Had 2 local brewery taps, both lines were clearly in rough shape. Beer was so foamy had to pour to a pitcher first. Tried some canned beer as an alternative, canned back in 2019, had to dump that. So that was unfortunate.
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our craft beer options. I have addressed this straight away to our staff and escalated it to the management as well as to our vendor for immediate action, to ensure that this incident is not repeated again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Amazing service
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
Thank you so much for taking the time to leave your feedback. We are all thrilled that we could ensure a comfortable stay during your visit. I hope your next stay is just around the corner. Call us if there is anything we can help you with!
Joe, Thank you for choosing us! We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.