I loved the lobby gathering area and the friendliness of the front desk staff.
The staff was not very accommodating, nor friendly, the rooms were dirty the food was cold and overcooked
Have a very nice stay,
Staff was nice,rooms & food area clean for how busy it was
The heat didn't work and they changed my room without computation .
The staff were very welcoming.
Staff was friendly and nice. Check in was easy and fast. Great location, surrounded by tons of restaurants. The pool was great and the water had a good temperature: both the pool and the pool area were well kept and clean. Our roon was OK. We stayed only 1 night. The only issue was the kitchen... - Housekeeping seemed to have forgotten to clean up the kitchen before we got into the room: the trash can was FULL of trash, and half of the dishes were in the cabinet and half in the dishwasher (we ended up washing everything in the dishwasher before using anything) - The button of the coffee maker was deffective: my husband had to tinker with it to make it work. - We realized the next day that the top cover of the bed had -what seemed to be- some old blood stains... if it is stained: could you please just retire that cover? The walls are thin! There was a family with kids next door and they were loud! And the people on the other side decided to cook something very smelly...if was as if they were cooking in our room! None of these 2 issues are the hotel's fault, but I am mentioning just to share with you our experience. Anyways, we actually chose this hotel because back in August we stayed at a Hyatt House in Nashville and we LOVED IT! We figured every HYATT HOUSE would be just as great. It wasn't the case, but it wasn't SO BAD either.
I have stayed at this property before. When I say before, it has been at least 7 years. Back then it was super clean and on point. This time, there was only one large towel in the bathroom. The floor in the bathroom was not clean. Amos no toiletries but a bar of soap. The couch still looked like the same ones from 7 years ago. The pillow sucked too. The only thing that was great about the hotel was the location. And the room size. The room was big and the kitchenette was clean and very big. Idk if I will come back to this hotel with so many options near by.
Worry free!! Thank you. You have agreat staff. The pool was clean so was room
When traveling with kids, Hyatt hotels are typically out of my price range because a larger room is needed. But I came across this location on the last night of a long road trip and jumped at the chance of an affordable suite and I’m glad I did! The size of the rooms, beds, bathrooms and showers was great for a family of 5. The location of the hotel is central to a lot of great restaurants, it was easy to get on and off the interstate. The hotel was very clean, we felt confident staying there during Covid times. It was more than we expected, and we were impressed with the amount of space and accommodations available for the price. If we traveled through the area again, it would definitely be a place I would stay again.
sitting on the veranda in the back and in front on the bench under the covering. also the lobby was bright and airy . bbetter adp coffee pots other than that just fine
It is nice atmosphere, quite, and the staff is very friendly.
Bad service really bad need better service okay ok
Woodfield Mall is a short stroll from HYATT house Chicago/Schaumburg, and other popular attractions like LEGOLAND® Discovery Center are within a couple of miles (3 km). This 3.5-star hotel has 134 guestrooms and offers free in-room WiFi, free self parking, and a gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Kitchens, MP3 docks, and sitting areas are other standard amenities. Weekly housekeeping is available.
At HYATT house Chicago/Schaumburg, guests have access to a gym, a sauna, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
I loved the lobby gathering area and the friendliness of the front desk staff.
The staff was not very accommodating, nor friendly, the rooms were dirty the food was cold and overcooked
Mattias, Thank you so much for taking the time out to complete our Guest Survey regarding your recent stay at our hotel. Detailed feedback such as yours assists us in improving our service and property. Please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Have a very nice stay,
Donald, Thank you so much for staying with us. We appreciate your feedback !
Staff was nice,rooms & food area clean for how busy it was
Shawna, Thank you so much for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely VALUABLE to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.
The heat didn't work and they changed my room without computation .
Corrie, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
The staff were very welcoming.
Marissa, Thank you for staying with us. We appreciate your feedback.
Robert,Thank you so much for taking the time out to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely VALUABLE to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.