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Recent guest reviews

Clean room with friendly and accommodating staff. I will definitely stay again

Great rooms and the beds are wonderful. The only issue was the wifi was very irritating to get logged into. Took almost 10 min to get connected to the wifi. Also the video on demand in the room kept getting stuck and never really worked.

Very happy with our 4 night stay at this hotel. Close to pretty much everything, just a quick ride on the CTA or if you rather take an Uber it is also economical. I didn't use the gym but you have to cross it to get to the pool (directions to the pool could be more clear but a quick call to guest services fixed that) and it is very nice for a hotel gym. Only thing I didn't like was the pool isn't warmed. Very, very cold water. Overall I'm very satisfied and would stay again.

Great location

I've stayed here before and it's usually a great hotel. This review is for this one particular stay only on 7/27. There were pastry crumbs on the side table, plastic wrapper and clothing tag next to the bed. It was late by the time I noticed so I did not contact housekeeping, but definitely made me question the cleanliness of the room/property.

Staff is extremely courteous and friendly. Rooms are well maintained and clean. Pool and fitness area seem to be very clean and modern.

Great location

Very clean property. Manager went out of her way to accommodate a special request. Very impressive.

I couldn't get the room completely dark. The mattress was hard and lumpy, so I didn't get a good night sleep.

Room was clean. I appreciated the extra size of the bathroom.

Wonderful central location. Good bar. Clean and comfortable rooms.

The audio at the conference was not optimal. I recommend reverberation absorbers be added.

Everyone was very nice and helpful, except the valet. He refused to park my car, and told me to go park it myself. I don’t know if it’s because I’m 25 or because I had on basketball shorts, or if he was just having a bad day. But I didn’t appreciate that my girlfriend and I had to carry our bags 3-4 blocks from the parking garage that we had to look for for 15 min, driving in circles. Every other aspect of the stay was amazing! Great and very nice service inside and very very clean. Great place to stay, bad place to try and park/ valet.

West Adams Street Chicago IL

Hotel highlights

  • Walking distance to Willis Tower and State Street
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Downtown Chicago, JW Marriott Chicago is within a 5-minute walk of popular attractions such as Willis Tower and State Street. This 4-star hotel has 610 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with continental breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Smart TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, coffee makers, and laptop-compatible safes.


Property features

Guests of JW Marriott Chicago enjoy a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is offered for USD 75 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a spa tub.

Room options

Room, 1 King Bed, Non Smoking (Interior View)

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Non Smoking (Financial District View)

1 King Bed | Sleeps 5

Room, 1 King Bed, Non Smoking, View (Financial District View)

1 King Bed | Sleeps 2

Executive Room, 2 Queen Beds, Non Smoking, Executive Level

2 Queen Beds | Sleeps 4

Guest reviews for JW Marriott Chicago

Everyone (16) Couples (11) Business (3) Family (10) Friends (3) Other (1)
5
Business Business

Clean room with friendly and accommodating staff. I will definitely stay again

By on Mar 31, 2022

4
Partner Couples

Great rooms and the beds are wonderful. The only issue was the wifi was very irritating to get logged into. Took almost 10 min to get connected to the wifi. Also the video on demand in the room kept getting stuck and never really worked.

By on Jan 30, 2022

5
Partner Couples

Very happy with our 4 night stay at this hotel. Close to pretty much everything, just a quick ride on the CTA or if you rather take an Uber it is also economical. I didn't use the gym but you have to cross it to get to the pool (directions to the pool could be more clear but a quick call to guest services fixed that) and it is very nice for a hotel gym. Only thing I didn't like was the pool isn't warmed. Very, very cold water. Overall I'm very satisfied and would stay again.

By on Sep 6, 2021

5
Everyone

Great location

By on Jul 30, 2021

3
Business Business

I've stayed here before and it's usually a great hotel. This review is for this one particular stay only on 7/27. There were pastry crumbs on the side table, plastic wrapper and clothing tag next to the bed. It was late by the time I noticed so I did not contact housekeeping, but definitely made me question the cleanliness of the room/property.

By on Jul 29, 2021

5
Everyone

By on Jul 26, 2021

5
Everyone

By on Jul 7, 2021

5
Family

Staff is extremely courteous and friendly. Rooms are well maintained and clean. Pool and fitness area seem to be very clean and modern.

By on May 31, 2021

5
Partner Couples

Great location

By on May 24, 2021

5
Business Business

Very clean property. Manager went out of her way to accommodate a special request. Very impressive.

By , from Minneapolis on Aug 30, 2020

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