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Recent guest reviews

The staff at the night shift was rude, the breakfast advertise consisted of hot water, granola bar, and instant packet of oatmeal. The staff in the morning was nice and shared food from the employee room the moment she acknowledge the lock of “breakfast”. I aim to take a shower but there was pubic hair in the shower. I am deeply dissatisfied with this hotel. Not worth my money. In addition the ac was super noisy.

Everything seemed fine up until 5am when I was suddenly awaken by the fire alarms going off and banging on the door. I ran outside (with the few other guest that was smart enough to heed warning) for roughly half hour. To find out it was nothing even major. Beside that and the windows in the room not operational at all, my stay was as expected. 2nd booking with Extended Stay in one week and not a good experience like I used to have.

Fire alarm kept going off for no reason! i want my money back i got no sleep.

Not clean at all. I found garbage into the dresser for the before costumer I guess. The front desk personal very professional and nicely good actitud.

All is good. Will sure stay at this place again and again.

Kitchen included with full size refrigerator, iron with desk

We found an empty liquor bottle under by the couch area.

Everything met my expectations, except for the employee that checked us in, she exceeded them!!

W Grand Ave Elmhurst IL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America Suites Chicago Elmhurst O'Hare is located 2.8 mi (4.5 km) from Elmhurst College and within a 10-minute drive of Bloomingdale Golf Club. This hotel has 116 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 116 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America Suites Chicago Elmhurst O'Hare enjoy free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America Suites Chicago Elmhurst O'Hare

Everyone (24) Couples (5) Business (8) Family (11) Other (4)
1
Business Business

The staff at the night shift was rude, the breakfast advertise consisted of hot water, granola bar, and instant packet of oatmeal. The staff in the morning was nice and shared food from the employee room the moment she acknowledge the lock of “breakfast”. I aim to take a shower but there was pubic hair in the shower. I am deeply dissatisfied with this hotel. Not worth my money. In addition the ac was super noisy.

By on Aug 13, 2021

Review comment responded on Aug 14, 2021

Thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered as well as for the concerns you had with the air conditioner. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management

2
Business Business

Everything seemed fine up until 5am when I was suddenly awaken by the fire alarms going off and banging on the door. I ran outside (with the few other guest that was smart enough to heed warning) for roughly half hour. To find out it was nothing even major. Beside that and the windows in the room not operational at all, my stay was as expected. 2nd booking with Extended Stay in one week and not a good experience like I used to have.

By , from Chicago on Jun 22, 2020

Review comment responded on Jun 23, 2020

Thank you for returning to our hotel. We apologize your stay with us was not a pleasant one, and regret the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, your comments about the room windows have been shared with the appropriate team. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

3
Everyone

By on Nov 20, 2019

4
Everyone

By on Nov 7, 2019

5
Everyone

By on Oct 18, 2019

3
Everyone

By on Sep 16, 2019

1
Family Family with small children Partner Couples Family

Fire alarm kept going off for no reason! i want my money back i got no sleep.

By on Sep 16, 2019

Review comment responded on Sep 16, 2019

Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. It is never our intention to inconvenience any guest, but are sorry for what happened during your stay. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management

3
Family

Not clean at all. I found garbage into the dresser for the before costumer I guess. The front desk personal very professional and nicely good actitud.

By on Sep 15, 2019

Review comment responded on Sep 15, 2019

Thank you for your review. Although you liked our friendly staff, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping department for review and action. Thank you for being our guest, and hope to see you again soon. Sincerely, Hotel Management

5
Everyone

By on Jul 19, 2019

4
Everyone

By on Jun 18, 2019

Extended Stay America Suites Chicago Elmhurst O'Hare

550 W Grand Ave, Elmhurst, IL 60126
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