Staff was not very nice, hallways smelled bad, towels inside our room were stained.
dark, needs updating, remote didn't work all the time
The staff at the night shift was rude, the breakfast advertise consisted of hot water, granola bar, and instant packet of oatmeal. The staff in the morning was nice and shared food from the employee room the moment she acknowledge the lock of “breakfast”. I aim to take a shower but there was pubic hair in the shower. I am deeply dissatisfied with this hotel. Not worth my money. In addition the ac was super noisy.
Everything seemed fine up until 5am when I was suddenly awaken by the fire alarms going off and banging on the door. I ran outside (with the few other guest that was smart enough to heed warning) for roughly half hour. To find out it was nothing even major. Beside that and the windows in the room not operational at all, my stay was as expected. 2nd booking with Extended Stay in one week and not a good experience like I used to have.
Fire alarm kept going off for no reason! i want my money back i got no sleep.
Not clean at all. I found garbage into the dresser for the before costumer I guess. The front desk personal very professional and nicely good actitud.
All is good. Will sure stay at this place again and again.
Kitchen included with full size refrigerator, iron with desk
We found an empty liquor bottle under by the couch area.
Everything met my expectations, except for the employee that checked us in, she exceeded them!!
Extended Stay America Suites Chicago Elmhurst O'Hare places you within a few miles (5 km) of Elmhurst College and Edge Ice Arena. This hotel has 117 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Guests staying at Extended Stay America Suites Chicago Elmhurst O'Hare enjoy free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage.
Staff was not very nice, hallways smelled bad, towels inside our room were stained.
dark, needs updating, remote didn't work all the time
Dear Linda, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience. We are having the same conversation regarding the need for updates with our Brand leaders. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we sincerely apologize if this was not your impression. We appreciate you raising these concerns so we can address them appropriately. Thank you for choosing us; we hope to welcome you back for a much-improved experience.Sincerely, Hotel Management
The staff at the night shift was rude, the breakfast advertise consisted of hot water, granola bar, and instant packet of oatmeal. The staff in the morning was nice and shared food from the employee room the moment she acknowledge the lock of “breakfast”. I aim to take a shower but there was pubic hair in the shower. I am deeply dissatisfied with this hotel. Not worth my money. In addition the ac was super noisy.
Thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered as well as for the concerns you had with the air conditioner. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Everything seemed fine up until 5am when I was suddenly awaken by the fire alarms going off and banging on the door. I ran outside (with the few other guest that was smart enough to heed warning) for roughly half hour. To find out it was nothing even major. Beside that and the windows in the room not operational at all, my stay was as expected. 2nd booking with Extended Stay in one week and not a good experience like I used to have.
Thank you for returning to our hotel. We apologize your stay with us was not a pleasant one, and regret the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, your comments about the room windows have been shared with the appropriate team. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Fire alarm kept going off for no reason! i want my money back i got no sleep.
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. It is never our intention to inconvenience any guest, but are sorry for what happened during your stay. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Not clean at all. I found garbage into the dresser for the before costumer I guess. The front desk personal very professional and nicely good actitud.
Thank you for your review. Although you liked our friendly staff, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping department for review and action. Thank you for being our guest, and hope to see you again soon. Sincerely, Hotel Management
Dear Esmeralda, We sincerely apologize for the negative experience you had during your stay at our hotel. We strive to provide exceptional customer service, and we regret that our staff did not meet your expectations in terms of friendliness. Additionally, we apologize for any unpleasant smells in the hallways and the stained towels in your room. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience caused.Sincerely,Hotel Management