- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Best Western Plus Chicago Hillside
3.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 126 reviews
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Recent guest reviews
The room is well done; bed was comfortable. It was equipped with a microwave, fridge, coffee maker and re-charge ports. The room was very clean. Hallways were well lit, There is an exercise room. There was a restaurant on site, but nothing in walking distance. Some reviews spoke of the rooms being loud as the hotel is by the interstate. My room was on the back side of hotel and was quiet, no traffic noise. On the negative side, breakfast is not included. Most hotels similar to this have a complimentary breakfast. They provide a coupon to get a breakfast buffet in their restaurant for $6.00. It included eggs, hash browns, meat, pancakes, waffles, fruit, juice and yogurt. It was pretty good. The main reason I booked this hotel was for their shuttle. They provide a free shuttle to: O'hare airport, Forest Park Blue Line Station, Brookfield Zoo and restaurants, shopping etc within 5 miles of the hotel. You have to reserve the shuttle in advance. It goes once an hour. This worked well; going was no problem. BUT getting picked is very POOR service. The hotel definitely needs to do something about this. They have 2 shuttles. But yet most times I had to wait way over an hour to get picked up. Pathetic! I always stay at hotels with shuttle service and never have a wait like this. The shuttle drivers were good. It was not their fault, just so many people using the service and bad traffic. If you are staying at this hotel for the shuttle you may want to reconsider.
When we arrived, the staff was kind and helpful. We get to our room and it hadn't been cleaned from the previous stay. The bed was not made. Used soap was sitting next to the sink. A used towel was also near the sink. The staff ended up moving us from the 1st floor to the 3rd floor. Overnight, we heard the traffic on 290 and a couple of trains too. The next morning, we took a shower and the water was slow to go down the drain. It was rather annoying.
The rooms do not get clean. And when you asked the maid she tell you. You have go to front desk which I did. And when returned my room was not clean. The breakfast was nasty. I think this was more like a animal hotel. Because you see dogs everywhere. So I guess if you have a pet this is perfect for you.
Pool was out of service. This was not noted on the third party booking site.
Our stay was for business during the NRA show. We had 2 rooms and both rooms were very clean and spacious with the amenities you would expect from a hotel of this level. The hotel is located very close to a mall, shopping center, several good restaurants, and Target and Walmart within 5 mins of drive. They have a nice bar and a restaurant that is open daily till 2 am. Breakfast buffet is from 6am to 11 am and was only $6.95 for the hotel guests which is very very reasonable. Nice china, silverware, glass cups, cloth napkins and a beautiful table set up. Decent selections of food for the breakfast including juices, coffee, milk etc. Very friendly, helpful hotel staff. This will definitely be our hotel again for our next stay in Chicago.
I'm going to make this plain and simple. If you need an inexpensive great Hotel go to this one. If you don't you're the dummy and you missed out
The staff was excellent, cleanliness was good. The high speed Internet was extremely slow and the air conditioning unit in the room was noisy but I would stay again.
good bang for your buck hotel for a quick getaway.
The hotel looks really cheap and dirty. Hospitality wasn't there at all, not having a space to get park because they had a party and all the extra people that didn't stay at the hotel but attended the party took all the parking lot. I don't know if pets were allowed but there was a dog that didn't stop barkin plus the loud music from the party made our stay an unpleasant stay. Our room was across from the pool and people were screaming and we could hear everything. Over all we would never stay in one of this hotels.
It was a pleasant stay. The staff was quite friendly. One lady was very considerate and put our two rooms together as a joint-room. They also provide free shuttle to airport.
It was just off of the big highway therefore, it could be very convenient for road trippers or business trippers. If you want to go to down town Chicago, you need to drive the Forest Park station to take subway/train, which takes about 30 min to get there. There is a big parking lot in front of the station, but it was pretty scary at night to be honest.
a basic hotel, bed not very comfortable, odd smell
We had problems with wi-fi. Did not work in our room.
The hotel was nice. I had a professional event to attend at the hotel. So the location was a plus for the room. The staff was friendly and helpful. The room was clean and comfortable.
There was a power outage lasting a few hours. No air conditioning, tv, or lights during that time. The internet was out the entire night if I remember correctly. I had to prepare for a project without lights and internet which was just sucked. The room was moderately clean although I saw both a used straw and baby pacifier on the carpet that definitely didn't come from me. The decorative bed cushion on the bed also smelled unwashed and had a lingerating human odor. I was so disgusted that I tossed it onto the floor and didn't touch it again until I checked out.
The hotel was great with an airport shuttle. The lady at the desk helped us locate where it was parked and the drivers were delightful. The room and everything was great.
Staff was very friendly, personable and accommodating. Went over and above to make sure that my guest's needs were met. They had a very enjoyable time. The room was relaxing, though I would have to say that the tub, perhaps from many years of use, was somewhat dingy in appearance. Other than that my guest, were happy with all the amenities and said they would definitely stay there again.
This hotel is in a Good location..easy access to interstate.
did not get the free breakfast or the reward points because it was booked thru this site.
Having to stay another night after the initial 2 planned for at an afordable rate at the "Magnificent Mile" at Downtown Chicago, this turned out to be a very good choice for our familiy stay. Felt safe.
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Located 2 mi (3.3 km) from Stevenson Park, Best Western Plus Chicago Hillside is within a 15-minute drive of Brookfield Zoo. This 3-star hotel has 238 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. Oak Brook Golf Course is also close to this Hillside hotel.
Dining
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.
Rooms
All of Best Western Plus Chicago Hillside's 238 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and ironing boards.
Property features
At Best Western Plus Chicago Hillside, guests have access to a fitness center, free WiFi in public areas, and 2 meeting rooms. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and free newspapers.
Guest reviews for Best Western Plus Chicago Hillside
nice hotel, but...
Everyone
The room is well done; bed was comfortable. It was equipped with a microwave, fridge, coffee maker and re-charge ports. The room was very clean. Hallways were well lit, There is an exercise room. There was a restaurant on site, but nothing in walking distance. Some reviews spoke of the rooms being loud as the hotel is by the interstate. My room was on the back side of hotel and was quiet, no traffic noise. On the negative side, breakfast is not included. Most hotels similar to this have a complimentary breakfast. They provide a coupon to get a breakfast buffet in their restaurant for $6.00. It included eggs, hash browns, meat, pancakes, waffles, fruit, juice and yogurt. It was pretty good. The main reason I booked this hotel was for their shuttle. They provide a free shuttle to: O'hare airport, Forest Park Blue Line Station, Brookfield Zoo and restaurants, shopping etc within 5 miles of the hotel. You have to reserve the shuttle in advance. It goes once an hour. This worked well; going was no problem. BUT getting picked is very POOR service. The hotel definitely needs to do something about this. They have 2 shuttles. But yet most times I had to wait way over an hour to get picked up. Pathetic! I always stay at hotels with shuttle service and never have a wait like this. The shuttle drivers were good. It was not their fault, just so many people using the service and bad traffic. If you are staying at this hotel for the shuttle you may want to reconsider.
what!?
Everyone
When we arrived, the staff was kind and helpful. We get to our room and it hadn't been cleaned from the previous stay. The bed was not made. Used soap was sitting next to the sink. A used towel was also near the sink. The staff ended up moving us from the 1st floor to the 3rd floor. Overnight, we heard the traffic on 290 and a couple of trains too. The next morning, we took a shower and the water was slow to go down the drain. It was rather annoying.
the swimming pool was not working.
Everyone
The rooms do not get clean. And when you asked the maid she tell you. You have go to front desk which I did. And when returned my room was not clean. The breakfast was nasty. I think this was more like a animal hotel. Because you see dogs everywhere. So I guess if you have a pet this is perfect for you.
Everyone
Pool was out of service. This was not noted on the third party booking site.
nice hotel
Everyone
Our stay was for business during the NRA show. We had 2 rooms and both rooms were very clean and spacious with the amenities you would expect from a hotel of this level. The hotel is located very close to a mall, shopping center, several good restaurants, and Target and Walmart within 5 mins of drive. They have a nice bar and a restaurant that is open daily till 2 am. Breakfast buffet is from 6am to 11 am and was only $6.95 for the hotel guests which is very very reasonable. Nice china, silverware, glass cups, cloth napkins and a beautiful table set up. Decent selections of food for the breakfast including juices, coffee, milk etc. Very friendly, helpful hotel staff. This will definitely be our hotel again for our next stay in Chicago.
great great great inexpensive hotel.
Everyone
I'm going to make this plain and simple. If you need an inexpensive great Hotel go to this one. If you don't you're the dummy and you missed out
great deal for proximity to attractions
Everyone
The staff was excellent, cleanliness was good. The high speed Internet was extremely slow and the air conditioning unit in the room was noisy but I would stay again.
good trip
Couples
good bang for your buck hotel for a quick getaway.
horrible experience
Families
The hotel looks really cheap and dirty. Hospitality wasn't there at all, not having a space to get park because they had a party and all the extra people that didn't stay at the hotel but attended the party took all the parking lot. I don't know if pets were allowed but there was a dog that didn't stop barkin plus the loud music from the party made our stay an unpleasant stay. Our room was across from the pool and people were screaming and we could hear everything. Over all we would never stay in one of this hotels.
close to target
Families
It was a pleasant stay. The staff was quite friendly. One lady was very considerate and put our two rooms together as a joint-room. They also provide free shuttle to airport.
I am very sorry to hear about the troubles you faced during your stay. I hope you come stay with us again.