Room was not very clean. Hair in bath tub and floor.
Awesome everything was perfect and I wanna come back in the future
There are refrigerators in the room. But no ice makers on the floor. Had to wait til my ice cube tray was ready about 1 hour.
Loved my stay the first time this time didnt stay but still charged my card. Took forever to add back onto my.
The room we had was dirty. There were stains all over the carpet, trash under the beds, the main door was hard to open. It was noisy and just didn’t feel safe. Extended Stay is usually a good place but this one in particular was very disappointing
Property is ok. Needs cleaning and a little bit of upkeep.
It is a good bargain. Clean room and bathroom, friendly staff and a decent part of town. The amenities are a bit lacking but that is to be expected with a room of this price.
I reserved a room for the weekend and when arriving to check in i was told there were no double bed rooms available. I had to leave and go to another hotel which turned out for the best but i was still charged for a no show even though i did show up to check in spoke to the front desk attendant. I am still trying to get a refund for the night i was charged and didn’t not stay there after several calls to different people. Bad experience.
Everything worked perfect......AC, refrigerator, TV. Very clean also.
I liked the location and price. I didn’t like the “continental breakfast”.
It was very clean, felted comfortable relaxed made me want to come back
No one at the desk at check-in, which made a really long wait. Basic accommodations, worn around the edges. Convenient to the highway.
The only thing I did not like is the elevator took to long once called.
The room was fine and even though the hotel allowed smoking my smoke-free room did not have any smell of smoking. On the other hand the lobby was very smoky smelling. The continental breakfast was as scant as I've seen in a long time- they had said there would be granola bars and muffins. When we came there we only granola bars and the front desk staff said that people come at 630 am when it opens and take all the muffins and made it sound like once they're gone they're gone. But a few minutes later, she went into a back room and brought out a few more muffins begrudgingly. There was also no decaf coffee. The price of the room was very affordable and if you just need that !!and nothing else!! it was fine--just don't stay in the lobby more than a few minutes.
Extended Stay America Suites Chicago Hillside places you within a 5-minute drive of York Woods County Forest Preserve and within a 10-minute drive of Oak Brook Golf Course. This 122-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 122 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Suites Chicago Hillside enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Room was not very clean. Hair in bath tub and floor.
Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Awesome everything was perfect and I wanna come back in the future
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
There are refrigerators in the room. But no ice makers on the floor. Had to wait til my ice cube tray was ready about 1 hour.
Thank you for taking the time to review your stay. We are happy overall you had a pleasant time with us. However, we regret the inconvenience you encountered during your stay. We value your feedback and look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management
Loved my stay the first time this time didnt stay but still charged my card. Took forever to add back onto my.
Denice, thank you for your review. We are sorry for the inconvenience you experienced due to the unnecessary charge on your card. We assure you that this was not deliberate, and we apologize for the inconvenience this caused you. However, we are glad to read this was resolved. We appreciate the feedback and hope to have the opportunity to host you in the future. Sincerely, Hotel Management
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room we had was dirty. There were stains all over the carpet, trash under the beds, the main door was hard to open. It was noisy and just didn’t feel safe. Extended Stay is usually a good place but this one in particular was very disappointing
Monica, our job is to provide a clean, comfortable experience for each of our guests. We cannot apologize enough for the cleanliness issues you described from your stay. Thank you so much for bringing this to our attention so we can ensure it does not happen again. Please consider staying with us again for a much-improved experience. Sincerely, Hotel Management
Property is ok. Needs cleaning and a little bit of upkeep.
Thank you for the feedback. We are glad to read you had an overall satisfactory visit. However, we regret our hotel did not meet your expectations and you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. Sincerely, Hotel Management
It is a good bargain. Clean room and bathroom, friendly staff and a decent part of town. The amenities are a bit lacking but that is to be expected with a room of this price.
Andrew, we appreciate you for your review of Extended Stay America. It is a delight to know you enjoyed the comfort of your fully-equipped room and that you felt you got a great deal in terms of the pricing we offer. We also are pleased to know you were treated well by the front desk team. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Sharon, thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management