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Recent guest reviews

Good afternoon! Every time I go to Chicago I stay at the Holiday Inn in Hillside since it is very convenient for me. My job is only 10 min away. Not once have I ever had any complaints about them until now. I arrived after 1am and after traveling all I wanted was to sleep. Well, I didn’t know I had uninvited guests in my room... BED BUGS!! There were small ones on the bed and large ones on the wall. I called front desk to request a room change ASAP. After being put on hold I was told to go downstairs for the new room key. I took pictures of these bugs and showed them to the lady at the desk. After getting my new room, I inspected it wall from wall and corner to corner. I undid the whole bed and double checked it. I was still paranoid and in much disgust that I could not sleep. I am really disappointed and disgusted.

Nice Clean & all staff ready to help. I would reccomend this facility to friends and family

Do not be fooled by the brand on the side. This is clearly an OLD hotel that is currently under construction attempting to get a facelift. Staff wasn’t wearing the brand, or even name tags to set them apart from any other person. No hot water at all, and was just told “we’re having plumbing issues.” Would have been nice to know that before I booked... Not recommended, and quite honestly, very disappointing compared to all my good experiences at other Holiday Inn Express locations.

The bed were terrible, the beds sunk down when you laid on them. Hot tub was broken. Had to move rooms because air conditioning didn’t work in first room.

Specifically chose this property because of the free parking feature and shuttle to airport for our vacation. I called three different times to confirm free parking, including 3 days before we arrived. Never once was I informed parking was NOT included by booking through orbitz - they charged us $10 per day upon arrival. Rooms were typical Holiday Inn rooms, just unfortunate we got screwed on parking and will choose a better option next time.

We chose this for the free airport shuttle and pool/ hot tub. The shuttle was booked, the pool was under construction and the hot tub closed

We picked it for location, free airport shuttle and pool/ hot tub

location good, bad staff. given room was not cleaned,. no bath towels in the room. After requesting I got it that evenining.

We had two rooms, room 108 and 112, room 112 was a good room, however room 108 seemed to have some issues mostly with the door. We had many issues with opening the door to the room. We had to switch our keys to the room over ten times because they would suddenly not work. Then when it did work you had to put all your body weight into it to open it. It was a very difficult situation and to make matters worse we never had a pleasant experience when getting the new keys. Every time we would have to get a new working key we were given a negative attitude about it stating that we shouldn’t need so many keys and what were we doing wrong to open the door (we also were never asked for any sort of identification when getting keys to the room which was concerning to us). While the door and key situation was our biggest frustration we also had some other concerns with the same front desk associate. Throughout our stay we never had a positive interaction with this woman, other examples being: ⁃ Upon asking for the WiFi password at the front desk the woman threw a new one at on of my coworkers and said it’s on here. When examined there was no code on it and she had to go back and ask again until she was finally given it. This lady did not ask for ID or reservation name when we asked for new cards. Scary. ⁃ When asking for more towels, we felt like an inconvenience as they were basically shoved into our arms. -microwave and toilet were both broken.

Very friendly staff, fast and easy check in. Clean room, super comfy bed and pillows. Updated clean bathroom.

S Mannheim Road Hillside IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Holiday Inn Express Hotel & Suites Chicago West-O'hare Arpt, an IHG Hotel places you within a 15-minute drive of popular attractions such as Brookfield Zoo and Rosemont Theatre. This 135-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast.


Rooms

The 135 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Free weekday newspapers, free local calls, and safes are also available.


Property features

At Holiday Inn Express Hotel & Suites Chicago West-O'hare Arpt, an IHG Hotel, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a meeting room, a business center, and free newspapers.

Room options

Suite, 1 Twin Bed, Accessible

1 Twin Bed | Sleeps 6

Suite, 1 King Bed

1 King Bed | Sleeps 2

Suite, 2 Queen Beds

2 Queen Beds | Sleeps 6

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Chicago West-O'hare Arpt, an IHG Hotel

Everyone (17) Business (2) Couples (4) Family (14) Other (1) Friends (2)
1
Everyone

By on May 27, 2021

5
Everyone

By on Feb 21, 2020

1
Business Business

Good afternoon! Every time I go to Chicago I stay at the Holiday Inn in Hillside since it is very convenient for me. My job is only 10 min away. Not once have I ever had any complaints about them until now. I arrived after 1am and after traveling all I wanted was to sleep. Well, I didn’t know I had uninvited guests in my room... BED BUGS!! There were small ones on the bed and large ones on the wall. I called front desk to request a room change ASAP. After being put on hold I was told to go downstairs for the new room key. I took pictures of these bugs and showed them to the lady at the desk. After getting my new room, I inspected it wall from wall and corner to corner. I undid the whole bed and double checked it. I was still paranoid and in much disgust that I could not sleep. I am really disappointed and disgusted.

By on Jan 5, 2020

4
Everyone

By on Jan 2, 2020

5
Everyone

By on Dec 28, 2019

5
Family with small children

Nice Clean & all staff ready to help. I would reccomend this facility to friends and family

By on Nov 17, 2019

4
Everyone

By on Nov 6, 2019

2
Business Business

Do not be fooled by the brand on the side. This is clearly an OLD hotel that is currently under construction attempting to get a facelift. Staff wasn’t wearing the brand, or even name tags to set them apart from any other person. No hot water at all, and was just told “we’re having plumbing issues.” Would have been nice to know that before I booked... Not recommended, and quite honestly, very disappointing compared to all my good experiences at other Holiday Inn Express locations.

By on Sep 29, 2019

1
Everyone

By on Jun 11, 2019

2
Family with small children

The bed were terrible, the beds sunk down when you laid on them. Hot tub was broken. Had to move rooms because air conditioning didn’t work in first room.

By , from Indianapolis on Jun 8, 2019

Holiday Inn Express Hotel & Suites Chicago West-O'hare Arpt, an IHG Hotel

200 S Mannheim Road, Hillside, IL 60162
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