Due to covid the room cleaning is done once in 7 days. You have to request for towels, the name sake breakfast in covers
Carpet was dirty. The mattress on the sofa bed had stains. They’ve been told many times about it in reviews but they don’t do anything about it.
Thanks that I find you and it’s close to what I need And the price good
Stains on the carpet and couch/pull out sofa. Staff was very friendly.
Sheets not clean. Furniture in dust. Overpriced for the quality.
The hotel was good overall. My only complaint would be the keys. It was hard for the room doors to open and when we tried going to the pool, we were never able to open the door. Another guest tried their key as well and it still didn't work.
People at the front desk were highly professional, specially Mr Hasam. I definitely would return to this hotel.
very enjoyable and would stay there again, staff excellent and the location was within minutes from conference
THE HOTEL WAS VERY NICE, CLEAN, STAFF WAS PLEASANT, THE BREAKFAST WAS GOOD BUT OUR ROOM HAD "ANTS", SO THEY MOVED US INTO THE ROOM NEXT DOOR...AND TO MY SURPRISE.....MORE "ANTS" . Maybe they will have that issue resolved if i decide to go back.
The stay was very nice. The water in the pool was a little to cold that's why I only gave the amenities a 3 out of 5. The ladder in the pool near the deep end had a sharp edge on it and my daughter cut her finger pretty deep. I went to the front desk to get a bandaid. The clerk at that time went and got me several bandaids. Breakfast was very good with a lot of choices. Otherwise we had a very good time.
Friendly staff very clean rooms deffinetly will return.
The staff was very polite and the breakfast bar was really awesome!
didn't care for the room we were in. The people in the hallways were very loud all night long. I had no sleep during my stay. The ice machine didn't work on my floor. The parking was full so I had to park a distance from my room access.
It was really, the hotel was very clean, we had a great time, good breakfast and the staff was very friendly and helpful. No questions we will use this system again. Thank you
Friendly staff, extremely clean rooms, indoor pool, free breakfast, free WI Fi, free parking. Need I say more?
Went to Chicago to see a Broadway Show my nephew was performing in. Didn't want to pay the downtown Chicago price, so this hotel was 15 miles from downtown. Great location, wonderful and helpful staff and the great was nice and comfortable. Very clean and a great value. Would stay here over and over again!
Staff was great and very helpful. I will be staying there again real soon.
The pool & complimentary breakfast buffet was awesome. The staff was outstanding
Springhill Suites by Marriott Chicago Elmhurst/Oakbrook Area places you within a 15-minute drive of popular attractions such as Rosemont Theatre and Fashion Outlets of Chicago. This 128-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The 128 accommodations feature sitting areas. 37-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and free toiletries. IPod docks, sofa beds, and microwaves are also standard.
Guests of Springhill Suites by Marriott Chicago Elmhurst/Oakbrook Area enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include a computer station, express check-out, and laundry facilities.
Due to covid the room cleaning is done once in 7 days. You have to request for towels, the name sake breakfast in covers
Hi Sabastin, Thank you for sharing your experience. Glad you overall enjoyed your trip to our hotel. Thank you for your understanding of our reduced offerings due to Covid 19. We look forward to when things are back to "normal." We hope to have you back soon. Kindly,
Thank you for rating our hotel. Hope to have you back soon.
Carpet was dirty. The mattress on the sofa bed had stains. They’ve been told many times about it in reviews but they don’t do anything about it.
Thanks that I find you and it’s close to what I need And the price good
Stains on the carpet and couch/pull out sofa. Staff was very friendly.
Sheets not clean. Furniture in dust. Overpriced for the quality.
Thank you for choosing the SpringHill Suites Chicago Elmhurst/Oakbrook Area for your recent travels to Elmhurst. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, Hassan Qureshi Front Desk Supervisor SpringHill Suites, Elmhurst/Oakbrook Area hassan.qureshi.elm@gmail.com 630.782.6300
The hotel was good overall. My only complaint would be the keys. It was hard for the room doors to open and when we tried going to the pool, we were never able to open the door. Another guest tried their key as well and it still didn't work.
Thank you for choosing the SpringHill Suites Chicago Elmhurst/Oakbrook Area for your recent travels to Elmhurst. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, Hassan Qureshi Front Desk Supervisor SpringHill Suites, Elmhurst/Oakbrook Area hassan.qureshi.elm@gmail.com 630.782.6300
People at the front desk were highly professional, specially Mr Hasam. I definitely would return to this hotel.
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Chicago Elmhurst/Oakbrook Area. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Chicago Elmhurst/Oakbrook Area and we hope you choose to create more memories here whenever your travels bring you back to Elmhurst. Sincerely, Hassan Qureshi Front Desk Supervisor SpringHill Suites, Elmhurst/Oakbrook Area hassan.qureshi.elm@gmail.com 630.782.6300
very enjoyable and would stay there again, staff excellent and the location was within minutes from conference
Dear Guest, I am sorry to learn we did not earn a higher rating for your visit. We'd love to learn more about your visit. Please call the hotel directly so we can discuss. Kindly,