Everything seemed fine up until 5am when I was suddenly awaken by the fire alarms going off and banging on the door. I ran outside (with the few other guest that was smart enough to heed warning) for roughly half hour. To find out it was nothing even major. Beside that and the windows in the room not operational at all, my stay was as expected. 2nd booking with Extended Stay in one week and not a good experience like I used to have.
Fire alarm kept going off for no reason! i want my money back i got no sleep.
Not clean at all. I found garbage into the dresser for the before costumer I guess. The front desk personal very professional and nicely good actitud.
All is good. Will sure stay at this place again and again.
Kitchen included with full size refrigerator, iron with desk
We found an empty liquor bottle under by the couch area.
Everything met my expectations, except for the employee that checked us in, she exceeded them!!
It was OK..nothing special at all. No grab and go breakfast like they spoke of at check in. I even left at 7:30am...rates weren’t bad but for price it was just ok.
Extended Stay America - Chicago - Elmhurst - O'Hare places you within a few miles (5 km) of Odeum Sports and Expo Center and Edge Ice Arena. The 116 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 116 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests staying at Extended Stay America - Chicago - Elmhurst - O'Hare enjoy free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables.
Everything seemed fine up until 5am when I was suddenly awaken by the fire alarms going off and banging on the door. I ran outside (with the few other guest that was smart enough to heed warning) for roughly half hour. To find out it was nothing even major. Beside that and the windows in the room not operational at all, my stay was as expected. 2nd booking with Extended Stay in one week and not a good experience like I used to have.
Fire alarm kept going off for no reason! i want my money back i got no sleep.
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. It is never our intention to inconvenience any guest, but are sorry for what happened during your stay. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Not clean at all. I found garbage into the dresser for the before costumer I guess. The front desk personal very professional and nicely good actitud.
Thank you for your review. Although you liked our friendly staff, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping department for review and action. Thank you for being our guest, and hope to see you again soon. Sincerely, Hotel Management
Thank you for returning to our hotel. We apologize your stay with us was not a pleasant one, and regret the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, your comments about the room windows have been shared with the appropriate team. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management