Luxury Hotels in Cartagena Walled City, Cartagena

"El hotel es increíble y la hospitalidad ni se diga, la comida espectacular, sin duda volvería."

"Beautiful historic hotel, but unfortunately a very disappointing stay for my husband and me. The pool was extremely small, the breakfast was very basic, and the biggest issue was the noise. We were never informed about the active construction directly outside the hotel, which made it very difficult to rest. We were also woken up at 1:15 a.m. one night by staff moving chairs in the upstairs common area, which showed poor judgment and little consideration for guests. Another major problem was the bathroom window, which did not close properly and had no covering. It let in both noise and early morning sunlight, waking us around 6:00 a.m. several mornings during our vacation. We asked to change rooms, but the only options were one above a nightclub and another with the same bathroom window issue, so we ended up leaving three days early. The supervisor was rigid and unwilling to offer a reasonable solution, even a partial refund, despite circumstances that clearly went beyond the ordinary. Policies should not prevent management from using judgment when a stay is materially affected. The general manager later said he would follow up, possibly with a partial refund, but he never contacted us, even after I reached out twice on WhatsApp. A few simple improvements would help: offer earplugs while construction is ongoing, fix the bathroom windows so they block noise and light, and handle unusual situations with more flexibility. Overall, a very poor experience for us."

"Very nice, professionnal yet friendly staff. Room at cool temperature when I arrived was a « wow » as it was so warm outside!! Good location, just outside the centro, no noise when sleeping. "