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Recent guest reviews

Best service and hotel in Colombia. My favorite hotel to stay at. The people are so friendly, the pool is amazing

Great check in and overall attendance from the staff. All almost perfect if we would not have our phone ring at 8am on the last day and people knocking on our door a couple of time before 11am! Concierge was great!!

The level of service provided at this beautiful, historic property is top notch. We enjoyed everything about the hotel especially the storytelling tour about the property.

Rooms need and upgrade. Food was mediocre and the service very slow

Love this place! An oasis in Cartagena. Historic, comfortable, hip, with delicious food and drink and multiple inviting settings to enjoy. The brunch is worth the visit alone.

We enjoyed our time at the Sofitel. The pool and Spa were our favorite part of our stay. The hotel has an incredible history and it was great to see how they have been able to incorporate new elements while maintaining the old aspects of the hotel. We cannot wait to go back.

Everything was perfect! The checkin was fast, awesome pool. The rooms are comfortable and big.

I don't know how anyone would rate this anything but a 5. I have traveled all around the world, and have to say this is one of the nicest hotels that I have stayed in. One has to appreciate that you aren't going to find a Ritz Carlton in Cartagena, but this feels fairly close. The history of the hotel is fascinating- it used to be a convent over 400 years ago. There is an older part of the hotel and a newer, renovated part, but truthfully, other than the historic exteriors, there is no difference in the rooms. My friend and I stayed in the older part and our rooms were very modern- huge bathrooms and the most comfortable beds we have ever slept in! The pool is hidden away from the rest of the city and feels like your own private oasis. The staff is incredibly friendly and helpful and can assist with making reservations at restaurants, where to visit through out the day, etc. For anyone looking for a romantic getaway, a relaxing vacation, or a fun trip with family, I highly recommend this place!

Perfect hotel to stay in Cartegena, central to almost everything, great restaurants all around and Edson the butler is amazingly kind and attentive. My room wasn't anything over the top, bathroom a bit small, but it had everything I needed and the bed was very comfortable. Venture out to eat, food is better around town. Nice pool to lay at and a decent enough gym to get the job done while on vaca.

An amazing hotel located in Cartagena's Walled City. Loved every single detail of this place. The food is amazing! Eggs benedict are a must try for breakfast and Restaurante 1621 located within the hotel is a wonderful experience you have to enjoy. We stayed in a classic room just wish it was slightly bigger; otherwise almost perfect.

We had an amazing vacation the hotel was fantastic we will definitely return. Cartagena is a beautiful city with a lot to see.

Nice hotel...a lot of extra unexpected charges......The air in the room keep turning off I ques it has a sensor so I was swetting all the time....The restaurants are to died for..........wonderful security.....The staff will do anything for you....overall we enyoy the stay.....my sons wedding was in the hotel so we it was worth it....

we spent 5 days for xmas there and everything was absolutely perfect!

Great

Todo el hotel es precioso, lástima que el servicio sea tan malo. Son muy amables pero increíblemente lentos y olvidadizos. Le ordenaba algo en el restaurante y se les olvidaba, dejaban los productos de limpieza olvidados en la habitación, un día no hicieron la limpieza de la habitación hasta las 5pm y tuve que llamar más de 5 veces para que fueran.

Calle Del Torno, 39 - 29 Cartagena Bolivar

Hotel highlights

  • Walking distance to Clock Tower and Cartagena de Indias Convention Center
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Cartagena Walled City, Sofitel Legend Santa Clara Cartagena is within a 10-minute walk of popular sights such as San Pedro and Puerta del Reloj. This 123-room, 5-star resort has a full-service spa along with an outdoor pool and free in-room WiFi.


Dining

Enjoy dining at El Claustro, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 123 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with digital channels, and guests can stay connected with wired Internet and free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. IPod docks, minibars, and free newspapers are also standard.


Property features

At Sofitel Legend Santa Clara Cartagena, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for COP 26 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury resort include a spa tub, a steam room, and free WiFi in public areas.

Room options

Junior Suite

1 King Bed | Sleeps 3

Suite, Sea View (Legend Suite)

1 King Bed | Sleeps 3

Superior Room, Balcony, Pool View

1 King Bed | Sleeps 3

Suite, Terrace (Spa Suite)

1 King Bed | Sleeps 3

Guest reviews for Sofitel Legend Santa Clara Cartagena

Everyone (11) Couples (6) Family (1)
5
Family Family with small children Partner Couples Friends

Best service and hotel in Colombia. My favorite hotel to stay at. The people are so friendly, the pool is amazing

By on Dec 14, 2019

Review comment responded on Dec 14, 2019

Dear Anonymous, We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena.

4
Everyone

By on Sep 19, 2019

Review comment responded on Oct 1, 2019

Estimado Anonymous, Muchas gracias por compartir su percepcion del hotel con nosotros. Esperamos recibirlo en una proxima ocasion. Cordialemente, Daniela Martinez Guest Relations Manager

4
Partner Couples

Great check in and overall attendance from the staff. All almost perfect if we would not have our phone ring at 8am on the last day and people knocking on our door a couple of time before 11am! Concierge was great!!

By on Jul 30, 2019

Review comment responded on Aug 1, 2019

Dear Mr. DavidBocognano Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5
Everyone

By on Jun 27, 2019

Review comment responded on Jun 27, 2019

Dear Anonymous Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again.

5
Partner Couples

The level of service provided at this beautiful, historic property is top notch. We enjoyed everything about the hotel especially the storytelling tour about the property.

By on Jun 15, 2019

Review comment responded on Jun 16, 2019

Dear Anonymous We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future.

3
Everyone

Rooms need and upgrade. Food was mediocre and the service very slow

By on Jan 15, 2019

Review comment responded on Jan 16, 2019

Dear Mrs Ericka. We highly appreciate your kind comments about your experience in our 17th century monument and we are pleased to share with you that we were recently named number 1 in South America by the renowned Luxury travel magazine Conde Nast Traveler. However, we regret to hear that room assigned to you did not meet your expectations. Rooms are generally assigned according to the reservation details. Even though our hotel is a historical building, all of our rooms have been renovated with a contemporary touch, while keeping the original details of the colonial and republican style of the historic convent. according to your comments about our food and service allow me to inform you that this is not the service quality that we strive to provide to our guests. Actually we are used to receive compliments about our restaurants. But nevertheless I will share your comment with our staff, specially our Food and Beverage Manager and our Chef to take the proper measure and to provide a superior service. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future.

5
Everyone

Love this place! An oasis in Cartagena. Historic, comfortable, hip, with delicious food and drink and multiple inviting settings to enjoy. The brunch is worth the visit alone.

By on Dec 21, 2018

Review comment responded on Dec 21, 2018

Dear Anonymous. Thank you very much for your comments after you recent stay with us. All the Sofitel Legend Santa Clara team will be very happy to read your opinion as they work hard every day to create memories in our guests’ trips. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us again.

4
Everyone

We enjoyed our time at the Sofitel. The pool and Spa were our favorite part of our stay. The hotel has an incredible history and it was great to see how they have been able to incorporate new elements while maintaining the old aspects of the hotel. We cannot wait to go back.

By , from Boston. MA on Sep 23, 2018

Review comment responded on Sep 25, 2018

Dear Yen We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena

5

the hotel is beautiful and it’s in a great locatio

Everyone

Everything was perfect! The checkin was fast, awesome pool. The rooms are comfortable and big.

By , from new york, ny on Dec 8, 2017

Review comment responded on Dec 11, 2017

Dear Mrs. Claudia, Thank you very much for your nice comment about our property and our service. At Sofitel we strive to create special memories for our guests and it is a pleasure for us to read that you enjoyed our rooms and our pool. Thank you very much for taking the time to share your experience and we hope you return very soon. Sincerely, Nathalia Pedraza H

5

decadent

Everyone

I don't know how anyone would rate this anything but a 5. I have traveled all around the world, and have to say this is one of the nicest hotels that I have stayed in. One has to appreciate that you aren't going to find a Ritz Carlton in Cartagena, but this feels fairly close. The history of the hotel is fascinating- it used to be a convent over 400 years ago. There is an older part of the hotel and a newer, renovated part, but truthfully, other than the historic exteriors, there is no difference in the rooms. My friend and I stayed in the older part and our rooms were very modern- huge bathrooms and the most comfortable beds we have ever slept in! The pool is hidden away from the rest of the city and feels like your own private oasis. The staff is incredibly friendly and helpful and can assist with making reservations at restaurants, where to visit through out the day, etc. For anyone looking for a romantic getaway, a relaxing vacation, or a fun trip with family, I highly recommend this place!

By , from Denver, CO on Aug 23, 2017

Review comment responded on Aug 26, 2017

Dear Ashleigh, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works with the heart. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.

Sofitel Legend Santa Clara Cartagena

Calle Del Torno, 39 - 29, Cartagena, Bolivar 130001
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