Sofitel Legend Santa Clara Cartagena5.0 out of 5.0
Recent guest reviews
The hotel is nicely situated in the middle of the historic center. We had a twin room with a comfortable and clean bathroom and a balcony with a view on the pool. Service is impeccable. Food is great. The breakfast buffet is especially good, with local dishes to try out.
Because of a delay with out flights (thank you Avianca) we arrived at 2 a.m. I had booked ahead for the hotel taxi/bus and the driver was ready and waiting for us with a smile on his face and bottles of water for each of us. The hotel is only 15 from the airport so an easy journey followed by a professional, welcoming greeting from all those in reception, despite the late hour. Everyone was still smiling ! Our rooms were gorgeous, overlooking the pool, very quiet and tranquil. It has a lovely clean minimalist look mixed with all the modern amenities that you could want; universal charging point in the wall for phones/laptops, good coffee, lots of water and a big modern shower. The service here, from housekeeping to the bar/waiting staff are extremely well trained and professional and I commend them all. Never a grumpy look or an offhand response, they are consistently helpful and cheerful and they made a huge difference to our stay. The food, whether taken at breakfast, at the pool or dinner in the evening is of high quality and beautifully presented. There are a million little quiet touches that elevate this hotel into the top class. Lamps on the stairs and courtyard that are still lit even at 2a.m., a pillow menu, impeccable gardens and maintenance, quiet little courtyards and areas to discover and wonderful décor. I have travelled to many places in the world but I can safely say there are few hotels that have delighted us this much. I would not hesitate to recommend this hotel.
I chose the Sofitel Santa Clara based on all the fabulous reviews. I'm also an Accor member, so that was a plus. Upon check in, we were greeted warmly by the attendant at check-in with cool and refreshing face towels. Check-in was a breeze and our bags were brought up to our room. I was pleasantly surprised upon arriving in my room, with an envelope with an invitation for a "champagne indulgence" at El Coro bar or the Claustro restaurant. We went to the El Coro Bar and had our champagne indulgence...it was perfectly chilled Veuve Clicqot with some appetizers. What a great way to start the trip! Edith was great at El Coro Bar and we kept going back to her and El Coro every night to wind down.We were later greeted by our concierge/butler, Edson, who took care of us during our stay. He arranged a day trip to the Rosario islands as well as made reservations for dinner at local restaurants. The room Was spacious and beautiful, with a balcony overlooking the pool and with views of the ocean. The bed was luxurious and the bathroom was spacious with all the amenities one can need. The AC worked to perfection, which is much needed with the Cartagena heat! We had breakfasts in the morning at El Claustro restaurant with fresh fruit and arepas. Maritza (I think, I forgot her name) was super nice and we kept going back to her table every morning. I can't stop talking enough about this place. It is safe, clean, luxurious, and the staff are top notch. I'm already planning my return trip!
The Santa Clara is a world class hotel of course, one of 6 Sofitel Legends worldwide, but noteworthy also for terrific bartenders (Carlos and Jairo) at El Coro Bar and Lounge. Courteous, engaging humorous and talented mixologists.
excellent location right in the old town of Cartagena. The food was amazing, great service and very comfortable rooms. I loved the snacking on arepa de huevo mad right at the hotel and then go for a swim in their pool.
Hotel is a beautifully maintained and centrally located in Cartagena. Service was great and staff friendly. My only complaint is the noise. The rooms backed up to the main strip and Cartagena stays up late. Expect loud instruments and people walking by late into the night. Construction on the property commenced early as well and was right above my room. Not even a pillow over my head took away the noise. I would still recommend the hotel, just ask for a room not facing the water and ensure there is no construction.
Sometimes you will walk into a place and just feel like you belong. Santa Clara was that place for me. As you enter the garden you are overcome by a feeling of peace and beauty. Service is EXCELLENT! They made the perfect martini in the little tapas restaurant and offered breadsticks and olives to accompany. The concierge woman was so helpful with a dinner reservation and would not accept a tip! The gift shop, Cano sales people were great. But, our blue-eyed Ricki at the front door was the best!! He greeted us daily with a huge smile and was so happy we were having an amazing time!! I love this place!!
The hotel public areas were very charming. We had a jr suite that was spacious and 2 stories but the amenities in the room were not that impressive for what we paid for. The bar had a nice ambience for drinks but did not have any meals in hotel.
When I booked this hotel I knew it was pretty good, but had no idea of how good our stay was going to be. Rooms: I booked two rooms (Junior Suite) and got an upgrade for one of the rooms (duplex - Suite Los Angeles). The junior suite is pretty great and the duplex is just amazing. The rooms were spacious and very clean. Location: Great location within the walled city. Since it is not in the middle, you don't get a ton of tourists walking by it, but easily within walking distance of everything. Hotel grounds: Impeccable. Everything is super clean and organized. I even saw a staff member polishing the suite number, which I thought was already pretty clean. The garden is beautiful and even though it is a hotel, it is very cozy. Pool: Great place to relax at the end of the day. Spacious with bar service and lifeguard always on duty. Service: Perfect. Staff was extremely friendly and helpful. When you book a suite it comes with a butler service. Is it a rotating team of 5 butlers that will help you with anything that you need. I received a business card with their cel phone and was pretty great to keep in touch via whatsapp. Need restaurant recommendations, done. Need reservations, done. Need to book a tour, done. Edson, Jaider and Osvaldo, thanks a lot. The only complaint is that the tripadvisor and other hotel's webpage were blocked. However, for me it was not enough to give a lower grade. We can all live with a couple of websites for a few days. It is an amazing place, but it is one of the most expensive hotels in Cartagena.
A beautiful hotel with confortable beds and very helpful staff and the breakfast is amazing With a great variety of fresh food and coffee is strong and delicious. The hotel is surrounded with good restaurants and entertainment The pool is large and with a good service.I definitely will come back in the future
- Walking distance to Puerta del Reloj and San Pedro Claver Church and Convent
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Sofitel Legend Santa Clara Cartagena places you in Cartagena Walled City, within a leisurely stroll of popular sights such as Puerta del Reloj and San Pedro Claver Church and Convent. This 5-star resort has 123 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Cartagena, the resort is also a short walk from House of Gabriel Garcia Marquez and Plaza de San Diego.
Enjoy dining at El Claustro, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All of Sofitel Legend Santa Clara Cartagena's 123 air-conditioned rooms provide iPod docks, minibars, and free newspapers. Flat-screen TVs come with digital channels, and guests can stay connected with wired Internet and free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.
Guests of Sofitel Legend Santa Clara Cartagena enjoy a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a spa tub, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 1856 reviews