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Recent guest reviews

The rooms were musty smelling. The staff was lovely.

The beautiful colonial building. The atrium is stunning! And great pool. Staff is very friendly.

Loved it!

Beautiful hotel. Excellent customer service. Sayd, Oscar and Luis from the Pool are beyond excellent.

Great staff, location, and beautifully restored historic property. We had a wonderful visit.

the best hotel in cartagena, nice staff and nice food

Best service and hotel in Colombia. My favorite hotel to stay at. The people are so friendly, the pool is amazing

Great check in and overall attendance from the staff. All almost perfect if we would not have our phone ring at 8am on the last day and people knocking on our door a couple of time before 11am! Concierge was great!!

The level of service provided at this beautiful, historic property is top notch. We enjoyed everything about the hotel especially the storytelling tour about the property.

Rooms need and upgrade. Food was mediocre and the service very slow

Love this place! An oasis in Cartagena. Historic, comfortable, hip, with delicious food and drink and multiple inviting settings to enjoy. The brunch is worth the visit alone.

We enjoyed our time at the Sofitel. The pool and Spa were our favorite part of our stay. The hotel has an incredible history and it was great to see how they have been able to incorporate new elements while maintaining the old aspects of the hotel. We cannot wait to go back.

Everything was perfect! The checkin was fast, awesome pool. The rooms are comfortable and big.

I don't know how anyone would rate this anything but a 5. I have traveled all around the world, and have to say this is one of the nicest hotels that I have stayed in. One has to appreciate that you aren't going to find a Ritz Carlton in Cartagena, but this feels fairly close. The history of the hotel is fascinating- it used to be a convent over 400 years ago. There is an older part of the hotel and a newer, renovated part, but truthfully, other than the historic exteriors, there is no difference in the rooms. My friend and I stayed in the older part and our rooms were very modern- huge bathrooms and the most comfortable beds we have ever slept in! The pool is hidden away from the rest of the city and feels like your own private oasis. The staff is incredibly friendly and helpful and can assist with making reservations at restaurants, where to visit through out the day, etc. For anyone looking for a romantic getaway, a relaxing vacation, or a fun trip with family, I highly recommend this place!

Perfect hotel to stay in Cartegena, central to almost everything, great restaurants all around and Edson the butler is amazingly kind and attentive. My room wasn't anything over the top, bathroom a bit small, but it had everything I needed and the bed was very comfortable. Venture out to eat, food is better around town. Nice pool to lay at and a decent enough gym to get the job done while on vaca.

Calle Del Torno, 39 - 29 Cartagena Bolivar

Hotel highlights

  • Walking distance to Clock Tower
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Cartagena Walled City, Sofitel Legend Santa Clara Cartagena is within a 10-minute walk of popular sights such as Clock Tower and Puerta del Reloj. This 125-room, 5-star resort has a full-service spa along with an outdoor pool and free in-room WiFi.


Dining

Enjoy dining at El Claustro, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Flat-screen TVs come with digital channels, and guests can stay connected with wired Internet and free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, sitting areas, and minibars.


Property features

At Sofitel Legend Santa Clara Cartagena, guests enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury resort include a steam room, free WiFi in public areas, and a spa tub.

Room options

Junior Suite Colonial, 1 King Bed

1 King Bed | Sleeps 3

Suite, 1 King Bed, Sea View (Legend Suite)

1 King Bed | Sleeps 3

Superior Room, 1 King Bed, Balcony, Garden View

1 King Bed | Sleeps 3

Suite, 1 King Bed, Terrace (Spa Suite)

1 King Bed | Sleeps 3

Guest reviews for Sofitel Legend Santa Clara Cartagena

Everyone (16) Couples (9) Family (3)
4
Partner Couples

The rooms were musty smelling. The staff was lovely.

By on Jun 25, 2022

Review comment responded on Jun 30, 2022

Dear Dawn, thank you for preferring us while in Cartagena. I highly appreciate your comments about your stay, your observations give us the opportunity to improve our product and services. We hope to welcome you again and create 5 stars experience for you. Sincerely, Daniela Martinez Guest Relations Manager

5
Family Family with small children

The beautiful colonial building. The atrium is stunning! And great pool. Staff is very friendly.

By on Apr 11, 2022

Review comment responded on Apr 16, 2022

Dear Mrs. Jenny, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff. We will be more than happy to welcome you again in the near future. Best Regards, Daniela Martinez Guest Relations Manager

5
Everyone

Loved it!

By on Jan 28, 2022

Review comment responded on Jan 28, 2022

Bonjour Jacqueline, Thank you for preferring us while in Cartagena! We are pleased to know you enjoyed your stay with us. Thank you for sharing your experience. We look forward to welcoming you agaian. Sincerely, Daniela Martinez Guest Relations Manager

1
Everyone

By on Dec 27, 2021

5
Family

Beautiful hotel. Excellent customer service. Sayd, Oscar and Luis from the Pool are beyond excellent.

By on Dec 2, 2021

Review comment responded on Dec 4, 2021

Dear Maria. We are so happy to hear that we exceeded your expectations! We strive to make every visit to our property a memorable experience. It is a pleasure to know that you enjoyed not only the food but also the attention of Sayd, Oscar and Luis to whom I will pass on your comments. We hope you will continue to visit us so that we have the joy of creating legendary experiences for you. Cordially, Daniela Martinez Guest Relations Manager

4
Everyone

By on Apr 30, 2021

Review comment responded on May 10, 2021

Dear Guest, Thank you for choosing us while in Cartagena and for sharing your experience with us. Your opinion is very important for Sofitel Legend Santa Clara and that is the reason why I would like to ask you how can we improve our service to get a 5/5 next time. I look forward your answer. Sincerely, Daniela Martinez Guest Relations Manager

5
Partner Couples

Great staff, location, and beautifully restored historic property. We had a wonderful visit.

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

Dear Guest, Thank you very much for staying with us. It is great to read you truly enjoyed your visit to our property. I will share your comments with the rest of the staff. We look forward to welcome you again. Regards, Daniela Martinez Guest Relations Manager

5
Everyone

the best hotel in cartagena, nice staff and nice food

By on Mar 24, 2021

Review comment responded on Mar 27, 2021

Dear Guest, Thank you for rating and comments about your stay in Cartegan. We look forward to welcome you again. Regards, Daniela Martinez Guest Relations Manager

4
Everyone

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Bonjour! Thank you very much for giving us a rate on this platform and for preferring us during your stay in Cartagena. We hope we can welcome you soon in a near future. Regards, Daniela Martinez Guest Relations Manager

5
Family Family with small children Partner Couples Friends

Best service and hotel in Colombia. My favorite hotel to stay at. The people are so friendly, the pool is amazing

By on Dec 14, 2019

Review comment responded on Dec 14, 2019

Dear Anonymous, We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena.

Sofitel Legend Santa Clara Cartagena

Calle Del Torno, 39 - 29, Cartagena, Bolivar 130001
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