It is a gorgeous hotel with an amazing staff! This was my 4th stay and just love it.
Room was not available for the reserved date. I was assigned a room with different beds until the booked room became available. I was bitten in my arm by some kind of insect while sleeping, probably a centipede or spider, and a bacterial infection developed that required medical treatment for several weeks.
Full of history
The rooms were musty smelling. The staff was lovely.
The beautiful colonial building. The atrium is stunning! And great pool. Staff is very friendly.
Loved it!
Beautiful hotel. Excellent customer service. Sayd, Oscar and Luis from the Pool are beyond excellent.
Great staff, location, and beautifully restored historic property. We had a wonderful visit.
the best hotel in cartagena, nice staff and nice food
Best service and hotel in Colombia. My favorite hotel to stay at. The people are so friendly, the pool is amazing
Great check in and overall attendance from the staff. All almost perfect if we would not have our phone ring at 8am on the last day and people knocking on our door a couple of time before 11am! Concierge was great!!
The level of service provided at this beautiful, historic property is top notch. We enjoyed everything about the hotel especially the storytelling tour about the property.
Rooms need and upgrade. Food was mediocre and the service very slow
Located in Cartagena Walled City, Sofitel Legend Santa Clara Cartagena is adjacent to Fine Arts and within a 10-minute walk of other popular attractions like Clock Tower. This 125-room, 5-star resort has a full-service spa along with an outdoor pool and free in-room WiFi.
Enjoy dining at El Claustro, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Flat-screen TVs come with digital channels, and guests can stay connected with wired Internet and free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, sitting areas, and minibars.
At Sofitel Legend Santa Clara Cartagena, guests enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury resort include a steam room, free WiFi in public areas, and a spa tub.
It is a gorgeous hotel with an amazing staff! This was my 4th stay and just love it.
Room was not available for the reserved date. I was assigned a room with different beds until the booked room became available. I was bitten in my arm by some kind of insect while sleeping, probably a centipede or spider, and a bacterial infection developed that required medical treatment for several weeks.
Full of history
Dear Abel, Thank you very much for your comment! It is a pleasure for us to get high marks for the service provided. Our hotel has 400 years of history and for us it will always be a pleasure to welcome you again in our facilities.
The rooms were musty smelling. The staff was lovely.
Dear Dawn, thank you for preferring us while in Cartagena. I highly appreciate your comments about your stay, your observations give us the opportunity to improve our product and services. We hope to welcome you again and create 5 stars experience for you. Sincerely, Daniela Martinez Guest Relations Manager
The beautiful colonial building. The atrium is stunning! And great pool. Staff is very friendly.
Dear Mrs. Jenny, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff. We will be more than happy to welcome you again in the near future. Best Regards, Daniela Martinez Guest Relations Manager
Loved it!
Bonjour Jacqueline, Thank you for preferring us while in Cartagena! We are pleased to know you enjoyed your stay with us. Thank you for sharing your experience. We look forward to welcoming you agaian. Sincerely, Daniela Martinez Guest Relations Manager
Beautiful hotel. Excellent customer service. Sayd, Oscar and Luis from the Pool are beyond excellent.
Dear Maria. We are so happy to hear that we exceeded your expectations! We strive to make every visit to our property a memorable experience. It is a pleasure to know that you enjoyed not only the food but also the attention of Sayd, Oscar and Luis to whom I will pass on your comments. We hope you will continue to visit us so that we have the joy of creating legendary experiences for you. Cordially, Daniela Martinez Guest Relations Manager
Dear Alberto, Thank you for preferring us while in Cartagena and for sharing your experience with us. I am sorry about the inconvenience presented upon your arrival to the hotel, our priority is your satisfaction and we didnt your comfort to ne affected. Regarding to your following observation, I hope you are feeling better and, as I mentioned in my previous emails, we have very meticulous cleaning processes to prevent this type of situation precisely because of our location in a tropical climate. All the team remain at your disposal.Sincerely, Daniela MartinezGuest Relations Manager