Sofitel Legend Santa Clara Cartagena5.0 out of 5.0
Recent guest reviews
We visited Cartagena with friends and stayed at the Santa Clara. Our 4 days there were a great experience! The hotel is gorgeous: beautiful updated rooms, nice restaurants and bar and also a top rated SPA. The service was outstanding: all the staff was friendly and very helpful in accomodating all our needs. Lesley , one of the concierges really went out of her way to organize everything for us: restaurant reservations, tours, even a golf outing! The food in both restaurants was also very good. It is conveniently located in the old part of town and walking distance to most major points of interest, shops and restaurants. We highly recommend this hotel!!!!
You would never know that this hotel, once a convent, is part of a chain. The architecture has been beautifully restored, the service is professional without any of the corporate canned pleasantries one sometimes encounters in chain hotels and although we only took breakfast and a couple of lunches at the hotel we thought the food was excellent. Cartagena has a fairly wide choice of most attractive boutique hotels, but for us the Sofitel was a perfect fit.
Everything about this hotel was fantastic - from the staff that was attentive not only to my husband and me but to our young children; great food especially the breakfast; gorgeous building; perfect location.
well maintained hotel with lots of friendly staff. the large pool right in the middle of the surrounding hotel was busy with all kind of guests. the room was too small for the money we spent but this was amply compensated by a delicious breakfast in the historc courtyard.
Stayed three nights in this magnificent hotel in the even more magnificent and interesting Cartagena. Hard to describe the atmosphere in the colonial/spanish old walled town on the Caribbean. Would love to return. Spirit of Gabriel Garcia Marquez hovers over the place. Can understand why he loved it so. Excellent buffet breakfast and fine dining restaurants. But very, very pricey by any standards.
Its a great place and the location is the best part of the hotel. My room was facing the pool and it was confortable with nice plush beds. The food at the pool needs improvement and so is the service. Front desk ladies were very good and friendly. The only bad thing was on checkout my AC broke and water came down in buckets... I was leaving so tried to spek to the manager for at least an explanation and possible a discount to no avail. I had a flight to Panama and then to NYC so could nto wait and didnt want to fuss and if they need photos I have them. Overall the hotel is a nice old convent and would recommend it.
We decided to get married in the Santa Clara in November, my (now) wife being Colombian, it was a "must do" to get married in Cartagena. After a long search, we decided on the Santa Clara. Firstly because the hotel is just magical and we were bringing over 90 guests from abroad and wanted to show the vibrant energy of Colombia, secondly because of the team. Wow, what a service. From the events team: Juan Pablo & Marion (a real superstar event planner), to the Butler team: Edson (who became a friend), Rudy and his team who were there to sort out any last minute bumps; to the reservations team: Diana who was brilliant and showed great patience for dealing with all our international guests' last minute requests; to the Pool service team who babysat us the day after the wedding making sure we all had enough drinks and food; to the kitchen team who cooked the most delicious wedding dinner anyone could wish for; to the Housekeeping team who didn't throw a fit everytime they walked into our rather messy room; to M. Richard Launay for creating such a special place with a outstandingly professional team and finally all the people we didn't meet or notice who make the place run like clockwork. All in all, couldn't have wished for a better place to get married. Stayed a week and could have moved in forever.
I am so pleased I offered myself a Spa treatment at Sofitel Santa Clara for Christmas. Booking was very easy by phone and I felt expected when I arrived. I was well explained the whole process. El terapeuta Kaku took care of my body and my soul like nobody before. The ritual Arhuaco is a unique healing experience to my opinion.
Over the Winter holidays, we spent time at the magnificent Sofitel Legend Santa Clara with family and friends. This was the fifth time we have stayed at this hotel in a large two story suite that included butler service and many, many amenities. As part of our stay, we interacted with the Guest Relations Manager, Nathalia Pedraza to help us coordinate such a large group of friends and family. Ms. Pedraza was able to fulfill every thing that we needed in order to accomplish this momentous task. Ms. Pedraza really went out of her way to make our stay pleasant and enjoyable with all the people we were traveling with. I highly recommend this luxury hotel because of the excellent staff and Ms. Pedraza is an outstanding Guest Relations Manager who helps to make this hotel such a success. Based on our experience of traveling around the globe, we can affirm that Ms. Pedraza posses the necessary etiquette to represent such an upscale hotel. This is based on the combination of her courtesy, her elegance and her bright and welcoming smile. We would also like to mention Erick Carrillo (reservations), Rudy Cuadro Acosta (butler), Osvaldo Ortega (butler manager), Rafael Perez (Concierge) for their outstanding service to their guests. Their hard work and dedication truly made our stay an amazing one that we will never forget. We worked with Erick Carrillo in reservations even before we arrived at the hotel. He helped lay the groundwork for our time at the Sofitel. Osvaldo Ortega, who is the manager of all the butlers. He was able to organize his team of butlers (mayor domos) to carry out in an efficient manner all of the requests we had. Rudy Cuadro has been an amazing butler at the Sofitel who picked us up from the airport and did an amazing job anticipating our needs. Finally, we are planning on future trips to Cartagena and will be staying again Sofitel Legend Santa Clara.
5 Stars My wife and I spent 5 days away from the NY cold. Prompt courteous reception, great service, good food. Excellent gourmet dinner at 1621 restaurant. Staff very attentive and they want guests to really enjoy their stay. Beautiful pool in the courtyard. View over the walls to sea from the top terrace by the spa
- Walking distance to Puerta del Reloj and San Pedro Claver Church and Convent
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Sofitel Legend Santa Clara Cartagena places you in Cartagena Walled City, within a leisurely stroll of popular sights such as Puerta del Reloj and San Pedro Claver Church and Convent. This 5-star resort has 123 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Cartagena, the resort is also a short walk from San Diego Park and House of Gabriel Garcia Marquez.
Enjoy dining at El Claustro, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All of Sofitel Legend Santa Clara Cartagena's 123 air-conditioned rooms provide iPod docks, minibars, and free newspapers. Flat-screen TVs come with digital channels, and guests can stay connected with wired Internet and free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.
Guests of Sofitel Legend Santa Clara Cartagena enjoy a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a spa tub, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 1985 reviews