Sofitel Legend Santa Clara Cartagena5.0 out of 5.0
Recent guest reviews
Magnificent hotel in an old building. Perfect location to explore Cartagena. Great hallways with nice wooden features and antiques. Lush green courtyard, excellent for a drink. Amazing ocean views from top floors and the bar. The best is probably the pool, especially in the evening while looking at the stars. I can not praise enough the staff of hotel, especially Ricky - super helpful and friendly. Rooms are nicely decorated. Bed is very comfortable. Nice bathroom toiletry by Lanvin. Truly luxury hotel.
A hotel with history and classical charm. Obviously not for people looking for an economic solution, as prices are quite high - but so is the standard of the Service, For me among the top 5 hotels I stayed at, I would come again any time.
We chose the Sofitel Santa Clara to hold our daughter's wedding and we were not disappointed, the hotel and staff exceeded our expectations and during our 6 day stay we were treated like family. Everything was more than up to par with a 5-Star Hotel; the rooms, the food, the beverages and more than anything, the attention given to the guests. The day of the wedding, the staff worked so effortlessly that they weren’t even noticed and took great care of the bride and groom all during the event (as well as all their wedding guests). My family and I will no doubt try to be back as soon as possible.
I have stayed at some of the best hotels in the world. And no matter what this hotel thinks of itself (and that is a lot) it is certainly not one of them. But before I get down to the experience, let me be clear that the location is excellent and the facilities are also. No, it is not the hardware that is the issue, it is the software. And, boy, the software is not good. If you are looking at this establishment you will know that it costs a lot of money. I paid for my trip months in advance. For 10 days no food it was about £4000. Shortly after booking the trip, my girl and I split up. Try as I may, the hotel did not want to know when I asked to cancel months before I travelled in June. They would not refund one penny. Not one. As far as I can tell, this hotel is a franchise and is not owned but Sofitel. The aforementioned in London could not help me at all. Eventually, Santa Clara said that they would allow a postponement for up to a year. At that stage I just wanted not to go at all due to the circumstances and break up. So I thought about it and decided to go anyway - on my own. After a 3 flight journey from London. I checked in. Nice place but check in felt like having a chat with a detective down at the station. The reservation was for 2 so I explained it would be 1. Room was good - not great - but hotel hardware is excellent. A few nights in, I met a girl who I liked and she liked me. We decided we would like to be together for the rest of my stay. No problem I thought. Wrong. Big problem with this place. After much hoo haa, we managed to get my friend onto the register as a fellow guest. Fine we thought. Oh no. Every time we entered the hotel, the 'dope ring' of staff who usually congregate at the front of the hotel gave us and her in particular, an unpleasant stare. On two occasions whilst walking in the hotel, we were asked what our room number was by staff!! Both times I refused to say and told said staff to go to reception and check. One night we returned from a meal and walked through reception only to be pursued by a doorman! I told him to go away. My friend never felt comfortable in this place. We were harassed; there is no other way to put it. It was amusing to see that the hotel Wifi blocks Trip Advisor. I used my VPN to access it and we had some wonderful meals out in town. We never ate at the inhouse restaurant and did not bother with there $30 breakfast. On my last day, one of the doorman came up to me and cheesily asked how I had enjoyed my stay. I repllied that I was looking forward to my 27 hour 3 flight home. Cartagena is a lovely place. The hardware in this hotel is excellent (but there are other excellent ones in Cartagena too). But I would never, ever stay in this hotel again. Harassed for £400 a night. No thanks.
We spent three beautiful days at this hotel in what I would think was an "average" room. The décor was simple, the beds were comfortable, the linens were elegant. We had a small balcony overlooking the swimming pool. The location is an good one for walking the old quarter. The old cloister from the hotel's first incarnation as a nunnery is stunning, and the courtyard is filled with lovely tropical landscaping. Breakfast is a huge buffet with a variety of tropical fruits, eggs to order, various local dishes and fresh juices. There are lots of great restaurants for lunch and dinner outside the door. Several were recommended by the staff at the desk. The staff was consistently friendly, polite and helpful. There is a beautiful, big swimming pool where musical gatherings occur sometimes during the day. I found that a little annoying after a while because the music and activities are audible in the room. Resting would have been difficult to say the least. But it was a small thing compared to all the positives. I would come back here for sure if I am ever in Cartagena again.
This hotel is a great hotel, there's no question about it. The architecture is amazing, beautiful and it respects perfectly the old colonial flair. The swimming pool is gorgeous and the rooms are comfortable and beautiful. The central patio is a gem. But what makes it even greater are people like Carlos or Ingrid that were extremely helpful while we stayed there. Carlos took care of us from the very first second when we arrived to the hotel, without suitcases, that had been lost courtesy on KLM. He advised us where to go to get some clothes and helped us a lot to minimize the bad moment of finding ourselves with nothing in the city. He gave is good advices and took care of the problems with the airline and local airport to get our suitcases back. Carlos was amazing and extremely helpful. There was also Ingrid, in the breakfast restaurant. I was traveling to Cartagena, for a Congress, as a speaker, and my husband came with me as my guest. But everything (the room, the trip, etc...) was under my name. In spite of that I saw repeatedly how many people asked my husband to sign the bills even the room was clearly on my name. I know it's a detail and it's a "delicate" part of the culture so I wouldn't like this to be taken as a complain, since I understand that not all societies are at the same degree of gender equalty, but this is the kind of gestures that make feel woman travelers a little neglected. Nevertheless Ingrid noticed that the room was on my name, called me always on my name and came directly to me to sign the bills. I personally greeted Ingrid for that gesture and I would like to thank her and encourage her for paying attention to that detail that puts us woman, at the same level of equality and erases those micromachisms . Congratulations Ingrid and Carlos, you made my stay at the hotel special and remarkable. Thank you!
Loved this hotel. Staff helpful and many spoke good English. Ricky the Bellman was wonderful. Location very good in the walled city. Beautiful quaint streets to walk. Our room had a view of the pool. As others have said the room is a bit small but has all the luxuries. A little too much clutter with various notes re spa, hotel info, notepads etc. Breakfast buffet very good and great staff. I would stay again.
Nice hotel and very comfortable. Set in an old monastery, Service is very good and the overall experience in the hotel is great. Bathroom was a bit small. Breakfast was great. Will” consider if again in Cartagena.
We were planning on a Sunday brunch as we had heard wonderful things about it. We actually called early in the morning and were told the brunch was open to the pubic from 6:30am to 11am. When were received by the security guard he was very rude and stated that the brunch was not open today because of a large party. We left and called back and were told that it was not closed but only needed to wait for a table.
Once you enter the magic begins. Old meets new and history explains it all. The beautiful gardens, fantastic pool area, restaurant , spa, bar, and a banquet room that once was a church for the nuns at this convent. There are even old confessional windows on the outside. The view from the so many places is wonderful and the incorporation of the old wall into the newest part of the hotel is brilliant. A truly magical experience!
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 1930 reviews