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Recent guest reviews

I liked the hotel very modern & comfortable however the staff and other locals make you feel uncomfortable if you are not Colombian. I would recommend staying somewhere where more than one person speaks English and where reporting the behaviors of one staff member won’t have you targeted by other staff. US citizens be very weary when booking to travel to COLOMBIA. Read advisories about safety as well as Covid-19!

Service from the doorman, to registration to housekeeping were punctual, polite and accommodating. The room was clean and spacious, the view amazing! As to the food in the restaurant, dinner tasted amazing and was plated well. We had a shrimp appetizer two entrees, and four mojitos and it cost around $120. The free breakfast, however was not good the first day. The fake scrambled eggs tasted bland and the “fresh fruit” was anything but fresh (we verbally advised the staff and received no response from management). The second time we had breakfast, the eggs were better but the fruit remained aged. The gym was small, had numerous cardio machines (elliptical, cycle and treadmill), mats for stretching, free wights to 35 pounds and a cable machine with three stations. The pool was perfect and about 50 yards long for swimming laps, or just hanging out. All in all the stay was good and we enjoyed our time at this hotel. I would stay here again but probably would head next door to the mall to Crepes and Waffles for breakfast.

the property is very modern and nice; excellent location; the pool is gorgeous - could have more shade and loungers in the shade; the dining hall is excellent; food is very good - maybe more variety for breakfast; there should be more towels in the rooms - nobody needs to call the front desk to reminds them to bring the towels; complimentary water would be nice too; the property is in excellent location - but the beach is not nice; if hotel invests in the beach it would be excellent!! also the bar on 51st floor should NOT charge the cover fee for the staying guests; this is ridiculous!! People should be let in and they would buy drinks because the bar is excellent and the view is to die from;

The location is perfect for shopping and beaches. Room service food is excellent. Service all around was excellent. We stay there all the time and will continue. It’s the best hotel we ha e found. We ya e tried many and nothing compares to Estellar

Hotel is a scam . Stay away . Horrible service, long check in headache. Save yourself the trouble

The overall stay and the respect the staff gives you from the time you check-in to check-out is one of the best qualities of this hotel. I stood there 4 nights and every night was just amazing. The staff was very kind and respectful. I recommend this hotel all the way. The breakfast was beyond great.

First time in Cartagena and they gave me a first class stay, also the view of the ocean from my balcony room was unreal so I must say if I ever return to Cartagena this hotel will be my official location. There is also a very nice mall, and good sized grocery store within very short walking distance which is a added plus for this location.

I love their restaurant and decoration. Too bad the pool was closed.

The property was beautiful. I really enjoyed the view from my room on the 44th floor. The pool was nice to relax at and the were very friendly.

Pool was great especially the chairs and pool on the balcony

El personal muy amistoso menos Diones del desayunador un grosero y sin tacto para tratar a los huéspedes... Super recomendado camas, limpieza, seguridad y ubicación solo evite tener problemas con el desayuno. Mall a 1/2 cuadra y supermercado a 1/2 cuadra. Tienen una discoteca en el piso 51 Wao!!!

Fantastic experience and service would definitely return to this facility and highly recommended

Excellent Hotel! We will definitely come back! Very nice staff, clean bedrooms, and that view!

Great place, centrally located with a mall and store that is literally next door, and great staff!

Hotel highlights

  • Steps from Bocagrande Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bocagrande, Estelar Cartagena de Indias Hotel is adjacent to Bocagrande Beach and within a mile (2 km) of other popular sights like Clock Tower. This 338-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

Enjoy a bite to eat at Restaurante Piso 12, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All 338 soundproofed accommodations feature sitting areas. Guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Built in 2016, the brand new Estelar Cartagena de Indias Hotel features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for COP 70000 per vehicle roundtrip. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a fitness center, 3 spa tubs, and a sauna.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Junior Suite, Balcony

1 Double Sofa Bed and 1 King Bed | Sleeps 5

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 4

Room (Product API Placeholder)

1 King Bed | Sleeps 1

Guest reviews for Estelar Cartagena de Indias Hotel

Everyone (38) Couples (5) Family (9)
2
Partner Couples

I liked the hotel very modern & comfortable however the staff and other locals make you feel uncomfortable if you are not Colombian. I would recommend staying somewhere where more than one person speaks English and where reporting the behaviors of one staff member won’t have you targeted by other staff. US citizens be very weary when booking to travel to COLOMBIA. Read advisories about safety as well as Covid-19!

By on Jul 11, 2021

Review comment responded on Jul 13, 2021

Dear Guest, Receive a warm greeting, Thanks for your comments It would be a pleasure to have the opportunity to talk with you about your recent stay at our hotel. We appologize for any inconvenience caused. Sincerelly, Roberto Castello Operations Manager.

5
Everyone

By on Mar 17, 2021

Review comment responded on Apr 8, 2021

Apreciado Huésped, Agradecemos su calificación. Le esperamos de regreso pronto. Cordialmente, Roberto Castello Gerente de Servicio.

4
Partner Couples

Service from the doorman, to registration to housekeeping were punctual, polite and accommodating. The room was clean and spacious, the view amazing! As to the food in the restaurant, dinner tasted amazing and was plated well. We had a shrimp appetizer two entrees, and four mojitos and it cost around $120. The free breakfast, however was not good the first day. The fake scrambled eggs tasted bland and the “fresh fruit” was anything but fresh (we verbally advised the staff and received no response from management). The second time we had breakfast, the eggs were better but the fruit remained aged. The gym was small, had numerous cardio machines (elliptical, cycle and treadmill), mats for stretching, free wights to 35 pounds and a cable machine with three stations. The pool was perfect and about 50 yards long for swimming laps, or just hanging out. All in all the stay was good and we enjoyed our time at this hotel. I would stay here again but probably would head next door to the mall to Crepes and Waffles for breakfast.

By on Jan 9, 2021

Review comment responded on Jan 14, 2021

Dear Guest, Receive a warm greeting, We have received your comments and suggestions and immediately we are taking action. Our client´s satisfaction is our priority, we have shared with the work team your words in order to duplicate efforts for improvement. We Look forward to receive your reservation Sincerely Roberto Castello Service Manager

5
Everyone

By on Oct 21, 2020

Review comment responded on Oct 22, 2020

Estimado Huesped, Gracias por su calificación. Le esperamos!! Sinceramente Roberto Castello Gerente de Servicio

5
Partner Couples

the property is very modern and nice; excellent location; the pool is gorgeous - could have more shade and loungers in the shade; the dining hall is excellent; food is very good - maybe more variety for breakfast; there should be more towels in the rooms - nobody needs to call the front desk to reminds them to bring the towels; complimentary water would be nice too; the property is in excellent location - but the beach is not nice; if hotel invests in the beach it would be excellent!! also the bar on 51st floor should NOT charge the cover fee for the staying guests; this is ridiculous!! People should be let in and they would buy drinks because the bar is excellent and the view is to die from;

By , from NYC on Mar 13, 2020

Review comment responded on Mar 17, 2020

Dear Yelena, Thanks for taking the time to evaluate our facilities and service. Thanks for your suggestions. We are glad to know that you enjoyed your stay and we hope to have you back soon to our hotel. Cordially Roberto Castello Operations Manager

5
Family

The location is perfect for shopping and beaches. Room service food is excellent. Service all around was excellent. We stay there all the time and will continue. It’s the best hotel we ha e found. We ya e tried many and nothing compares to Estellar

By on Jan 23, 2020

Review comment responded on Jan 24, 2020

Dear Guest, Thanks for your comments. It is a pleasure to know that we have met your expectations. We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager.

5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 23, 2020

Apreciado Huesped, Agradecemos su calificación. Le esperamos pronto de regreso. Cordialmente Roberto Castello

1
Friends Family

Hotel is a scam . Stay away . Horrible service, long check in headache. Save yourself the trouble

By on Nov 24, 2019

Review comment responded on Nov 25, 2019

Dear guest Receive a warm greeting, We welcome your comments We would like to know about your stay in our hotel Please feel free to contact me. roberto.castello@hotelesestelar.com Cordially, Roberto Castello Service Manager

4
Everyone

By on Nov 17, 2019

Review comment responded on Nov 19, 2019

Apreciado Huesped, Gracias por su calificación. Cordialmente, Roberto Castello Gerente de servicio

5
Everyone

The overall stay and the respect the staff gives you from the time you check-in to check-out is one of the best qualities of this hotel. I stood there 4 nights and every night was just amazing. The staff was very kind and respectful. I recommend this hotel all the way. The breakfast was beyond great.

By on Nov 1, 2019

Review comment responded on Nov 1, 2019

Dear Guest, Receive a warm greeting, Thansk for your comments and suggestions. It is a pleasure to know that we have met your expectations. We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager.

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