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Recent guest reviews

Really good in general

Staff and service were excellent. Seven day stay and great room and view. Will def go back.

Great property. Very good stay and staff. A real bargain. I would stay again.

Great hotel for the price, the room was clean, very spacious , and the staff was very friendly. The only con, there was no hot water to shower in our room. When I called they said it will be fixed in 25 minutes but it was never fixed the whole time we stayed at the hotel.

Nice bur dufficult to drive to construction..food was fare over priced for quality

Far away from the city. Hundred of Ants in the room They never gice me my inviice for tax payment.

Nice staff beatiful pleace..i will recomend this hotel...quiet room

My time in the Sonesta Hotel was really nice.The people who working for the Hotel their really professional,thanks a lot have I hope you have a wonderful day.

GOOD HOTEL NICE FOOD CLEAN NICE STAFF GOOD LOCATION

My stay was very pleasant and the staff great. The restaurant was a little pricey. Over all I would recommend.

Had a great time staying at this Hotel. The staff was very polite and welcoming. Greeted with a welcome cocktail and the room was very nice.

La cama y almohadas del hotel buenísimas. La ubicación del hotel también sobre todo en esta época de pandemia ya que el contacto con la gente se reduce mucho. El personal del hotel muy amable.

Carrera 9 No 35 104 Cartagena Bolivar

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in La Boquilla, Sonesta Hotel Cartagena is a short stroll from La Boquilla Beach and within a 10-minute drive of Marbella Beach. This 118-room, 4-star hotel welcomes guests with 3 outdoor pools, free breakfast, and a 24-hour gym.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10 AM. Enjoy a bite to eat at Restaurante Palenke, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

Sonesta Hotel Cartagena's 118 rooms provide balconies, minibars, and free local calls. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Sonesta Hotel Cartagena features 3 outdoor pools, a children's pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for COP 40 per room roundtrip. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and an outdoor tennis court.

Room options

Superior Double Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Double Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Twin Room

2 Double Beds | Sleeps 4

Superior Twin Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Sonesta Hotel Cartagena

Everyone (7) Couples (4) Business (2)
1
Everyone

By on Jan 11, 2022

Review comment responded on May 2, 2022

Estimado sergio, reciba un cordial saludo. Gracias por su visita, por su valoración y por su feedback tan completo e importante para nosotros. Lamentamos no haber cumplido sus expectativas al 100%; revisaremos cada uno de los puntos de mejora para tomar las medidas correctivas. Es usted parte fundamental en nuestra constante mejora. Le invitamos a que nos dé la oportunidad de recibirle en sus próximos viajes para ofrecerle una mejor experiencia tal y como usted lo merece y lo espera. Le saluda, Alejandro Sánchez Gerente General Sonesta Hotel Cartagena

4
Everyone

Really good in general

By on Dec 13, 2021

Review comment responded on Jan 6, 2022

Dear Alfredo, receive a warm greeting. Thank you very much for visiting us and for valuing your experience at the hotel, it is a pleasure to know that, in general, you had a pleasant stay with us. We look forward to receiving you on your next visit to the city to have the opportunity to meet all your expectations. Best regards, Alejandro Sánchez General Manager Sonesta Hotel Cartagena

5
Everyone

Staff and service were excellent. Seven day stay and great room and view. Will def go back.

By on Nov 12, 2021

Review comment responded on Dec 2, 2021

Dear John, it is a pleasure to greet you. Thank you very much for visiting us, for your love and fidelity, your evaluation motivates us as we take each opportunity as unique to offer a service with excellence. Hoping to have the pleasure of serving you again very soon. Cordially, Alejandro Sánchez General Manager Sonesta Hotel Cartagena

5
Partner Couples

Great property. Very good stay and staff. A real bargain. I would stay again.

By on Dec 27, 2020

4
Partner Couples

Great hotel for the price, the room was clean, very spacious , and the staff was very friendly. The only con, there was no hot water to shower in our room. When I called they said it will be fixed in 25 minutes but it was never fixed the whole time we stayed at the hotel.

By , from Orlando on Nov 24, 2020

4
Everyone

Nice bur dufficult to drive to construction..food was fare over priced for quality

By , from Phoenix az on Sep 25, 2018

Review comment responded on Sep 25, 2018

Dear Alan. Have a big greeting on behalf of all the staff of Sonesta Hotel Cartagena. Thank you very much for giving us your opinion about our Hotel, thanks to it we improve every day. Thank you for your preference and we hope to have your valuable presence again. Kind regards, Jorge Michaels General Manager.

1

bad option

Everyone

Far away from the city. Hundred of Ants in the room They never gice me my inviice for tax payment.

By on Sep 1, 2018

Review comment responded on Sep 6, 2018

Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you tell us about the experiences presented at our Hotel, whether positive or negative help us to improve our service standards; You know as well what is the reason for our businesses. Thanks for your preference and we will look forward again with your presence. Kind Regards, Jorge Michaels General Manager.

5

quiet and clean hotel

Everyone

Nice staff beatiful pleace..i will recomend this hotel...quiet room

By , from CALIFORNIA on Nov 27, 2017

Review comment responded on Dec 6, 2017

Dear Guest. Have a warm greeting on behalf of all the staff of Sonesta Hotel Cartagena. It is very gratifying to receive comments and qualifications like those that you give us about our facilities and staff, is a proof that we are working in favor of our guests to exceed their expectations. We hope to have your presence in our hotel and our city again. Thanks for your preference! Kind Regards, Jorge Michaels General Manager.

5
Everyone

My time in the Sonesta Hotel was really nice.The people who working for the Hotel their really professional,thanks a lot have I hope you have a wonderful day.

By on May 5, 2016

Review comment responded on Jun 19, 2018

Thank you.

4

nice tv

Couples

GOOD HOTEL NICE FOOD CLEAN NICE STAFF GOOD LOCATION

By on Jun 25, 2015

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