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Intercontinental Cartagena De Indias

4.5 out of 5.0
  • Walking distance to Boc...
  • Free WiFi in rooms and ...
  • Onsite dining
  • Outdoor pool

Recent guest reviews

I was met with an unfriendly staff and was charged for additional items from the mini bar that I never touched. I was also charged additional fees if a guest from a different hotel visited my room. overall this was the worse customer service and treatment that I have ever received.

Great hotel with outstanding staff. Definitely would stay there again next time I’m in Cartagena.

Absolute great service Great breakfast Great pool to relax

I loved everything! Great staff! Always! Excellent service. Great pool! Delicious breakfast! Reasonable prices for room service. I will come back for sure.

Unfortunately, we arrived to the Intercontinental Cartagena after a long flight and our 3 rooms were not available even after 3 pm. We had to change our clothes in preparation for meeting with the Universities administration, and unfortunately we were late as all of the rooms were not available, even by 5 pm. As a result, we missed our chance to meet the President of the university, reducing our chances of partnering with the institution. Unfortunately, we had to plea for any compensation, and one breakfast for the 6 of us is not adequate. They did verbally offer a waiver for welcome drinks, but they never handed these to us. The last straw was the fact that they did not recognize my status as a Platinum IHG member as we booked through Orbitz. On the positive, the bellhop, Anthony was very attentive, and always catered to our needs. Fortunately, our stay the remaining days was uneventful. Although I am an IHG Platinum member, and I try to stay at IHG hotel at all times, I will be looking into other locations for future visits with students to Cartagena.

We ordered room service 3 days and every day they would forget something. The pool has no jacuzzi and they close the pool before 9pm even though they tell you its open until 9pm. Bar seevice was great the deinks were delicious.

I have been to many Intercontinental Hotels in the world but unfortunately Cartagena did not meet my expectations. There were issues with fees and the breakfast was pretty disorganized even thiough there were not a lot of people. It seemed like they were overwhelmed. I will not stay at this hotel next time in Cartagena. The room was very comfortable but the windows were so dirty it was hard to see the view

Very nice hotel. Exceeded expectations. Wonderful views of the sea. Super fun town.

Beautiful hotel right across from Bocagrande Beach. The staff was very friendly and accommodating. I loved that taxi service was readily available when needed. The gym and pool area was also nice. Even though I had a last minute change to my reservation (due to flight cancellation) and my original room was downgraded, the new room I checked into was perfect! Top floor facing the ocean. Only complaint I have is that the windows weren’t clean enough to give you the beautiful “ocean view” experience.

Is a very nice hotel but with a very low customer service

V friendly staff, good service. We paid for ocean view- dirty windows. Gym equipment dated

Great location near a mall, across from the local beach. Only complaints are that the hotel doesn't have a convenience store and the room windows needed cleaning. Other than that, it's a great hotel!!!

Check out turned out little rude with staff denying to provide receipt of my stay. Was disappointed with that. Other personnel and hotel accomodations very nice.

I love intercontinental hotels. The staff was very friendly. Jadder at the front desk was great. Stayed here October 24-29 with my boyfriend. We used the concierge the most on this trip than ever before. Sergio and Cindy were awesome! I read reviews about drinks being expensive at the hotel but they were not. We had ocean view and it was breathtaking. The pool was amazing! The only thing was the beds were a bit uncomfortable but we will definently be back!

Very attentive staff. Restaurant was excellent. Enjoyed the happy hour.

Bocagrande Carrera 1 No. 5-01 Cartagena Bolivar

Hotel highlights

  • Walking distance to Bocagrande Beach and Castillo Grande Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Bocagrande, Intercontinental Cartagena De Indias is adjacent to Bocagrande Beach and within a 10-minute walk of other popular attractions like Castillo Grande Beach. This 285-room, 4.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's connected to a shopping center in central Cartagena and also close to Puerta del Reloj and San Pedro Claver Church and Convent.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and the bathroom offers a rainfall showerhead, free toiletries, and bathrobes. Other standard amenities include a sofa bed, a minibar, and a coffee maker.


Property features

Intercontinental Cartagena De Indias features an outdoor pool, a children's pool, and a 24-hour fitness center. If you drive, self parking is COP 8.000 per day, or you can take advantage of the airport shuttle (available 24 hours) for COP 40000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed, Ocean View, Corner

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Ocean View

King 1 | Sleeps 3

Club Room

Full 1 | Sleeps 4

Superior Room, 2 Double Beds, Ocean View

Full 2 | Sleeps 4

Guest reviews for Intercontinental Cartagena De Indias

Everyone (37) Family (3)
5
Everyone

By on Jul 26, 2019

Review comment responded on Aug 8, 2019

Estimado muchas gracias por su evaluación de nuestro hotel.Me complace saber que disfruto su estadía con nosotros es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Esperamos que nos visite nuevamente. Tatiana Florez Guest Relations InterContinental Cartagena.

1
Families

I was met with an unfriendly staff and was charged for additional items from the mini bar that I never touched. I was also charged additional fees if a guest from a different hotel visited my room. overall this was the worse customer service and treatment that I have ever received.

By on Jun 25, 2019

Review comment responded on Jul 9, 2019

Dear Anonymous Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5
Everyone

By on Jun 19, 2019

Review comment responded on Jun 26, 2019

Dear Mr Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena"

5
Friends

Great hotel with outstanding staff. Definitely would stay there again next time I’m in Cartagena.

By , from Houston on May 31, 2019

Review comment responded on Jun 26, 2019

Dear Ms. Meghan Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

5
Everyone

By on May 27, 2019

Review comment responded on May 29, 2019

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5
Everyone

Absolute great service Great breakfast Great pool to relax

By on May 23, 2019

Review comment responded on May 24, 2019

Dear Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5
Everyone

By on May 21, 2019

Review comment responded on May 24, 2019

Estimado Sr. Anonymous Muchas gracias por su evaluación de nuestro hotel.Me complace saber que disfruto su estadía con nosotros es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Esperamos que nos visite nuevamente. Tatiana Florez Guest Relations InterContinental Cartagena.

5
Families Family with small children Friends Families

I loved everything! Great staff! Always! Excellent service. Great pool! Delicious breakfast! Reasonable prices for room service. I will come back for sure.

By , from New Jersey USA on May 21, 2019

Review comment responded on May 24, 2019

Dear Mr. Angel Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

3
Business Business Travelers

Unfortunately, we arrived to the Intercontinental Cartagena after a long flight and our 3 rooms were not available even after 3 pm. We had to change our clothes in preparation for meeting with the Universities administration, and unfortunately we were late as all of the rooms were not available, even by 5 pm. As a result, we missed our chance to meet the President of the university, reducing our chances of partnering with the institution. Unfortunately, we had to plea for any compensation, and one breakfast for the 6 of us is not adequate. They did verbally offer a waiver for welcome drinks, but they never handed these to us. The last straw was the fact that they did not recognize my status as a Platinum IHG member as we booked through Orbitz. On the positive, the bellhop, Anthony was very attentive, and always catered to our needs. Fortunately, our stay the remaining days was uneventful. Although I am an IHG Platinum member, and I try to stay at IHG hotel at all times, I will be looking into other locations for future visits with students to Cartagena.

By on Apr 15, 2019

Review comment responded on May 10, 2019

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

4
Friends

We ordered room service 3 days and every day they would forget something. The pool has no jacuzzi and they close the pool before 9pm even though they tell you its open until 9pm. Bar seevice was great the deinks were delicious.

By on Mar 4, 2019

Review comment responded on Mar 7, 2019

Dear Anonympus Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations Manager InterContinental Cartagena"

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.