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Recent guest reviews

Always a great place to stay in Boca Grande. The rooms are large and have decent views, I like the area because its outside the old city and the restaurant prices are more affordable and food is excellent.

Nice hotel 4.0/5.0. Staff is great. The food is good too.

the infinity pool, the people that work there very nice and attentive, great view from the tenth floor, the food in the hotel exellent

Very nice hotel, excellent customer service. We highly recommended it

The staff members at the front desk, bell hops and concierge were amazing. Jadder was my favorite he is amazing !! The restaurant staff was horrible !! Every time I tried to eat breakfast and get coffee I was overlooked and the staff didn’t seem to care. The hotel also didn’t provide washcloths you had to call for them.. The view is amazing if you book ocean front view! Ms. Harris

I was met with an unfriendly staff and was charged for additional items from the mini bar that I never touched. I was also charged additional fees if a guest from a different hotel visited my room. overall this was the worse customer service and treatment that I have ever received.

Great hotel with outstanding staff. Definitely would stay there again next time I’m in Cartagena.

Absolute great service Great breakfast Great pool to relax

I loved everything! Great staff! Always! Excellent service. Great pool! Delicious breakfast! Reasonable prices for room service. I will come back for sure.

Unfortunately, we arrived to the Intercontinental Cartagena after a long flight and our 3 rooms were not available even after 3 pm. We had to change our clothes in preparation for meeting with the Universities administration, and unfortunately we were late as all of the rooms were not available, even by 5 pm. As a result, we missed our chance to meet the President of the university, reducing our chances of partnering with the institution. Unfortunately, we had to plea for any compensation, and one breakfast for the 6 of us is not adequate. They did verbally offer a waiver for welcome drinks, but they never handed these to us. The last straw was the fact that they did not recognize my status as a Platinum IHG member as we booked through Orbitz. On the positive, the bellhop, Anthony was very attentive, and always catered to our needs. Fortunately, our stay the remaining days was uneventful. Although I am an IHG Platinum member, and I try to stay at IHG hotel at all times, I will be looking into other locations for future visits with students to Cartagena.

We ordered room service 3 days and every day they would forget something. The pool has no jacuzzi and they close the pool before 9pm even though they tell you its open until 9pm. Bar seevice was great the deinks were delicious.

I have been to many Intercontinental Hotels in the world but unfortunately Cartagena did not meet my expectations. There were issues with fees and the breakfast was pretty disorganized even thiough there were not a lot of people. It seemed like they were overwhelmed. I will not stay at this hotel next time in Cartagena. The room was very comfortable but the windows were so dirty it was hard to see the view

Very nice hotel. Exceeded expectations. Wonderful views of the sea. Super fun town.

Bocagrande Carrera 1 No. 5-01 Cartagena Bolivar

Room options

Club Room, 1 King Bed, Ocean View (Intercontinental)

1 King Bed | Sleeps 2

Club Room, 2 Double Beds, Ocean View (Intercontinental)

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Hotel highlights

  • Steps from Bocagrande Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Bocagrande, Intercontinental Cartagena De Indias is adjacent to Bocagrande Beach with other popular attractions like Clock Tower within a within a few miles (5 km). This 285-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's connected to a shopping center in central Cartagena and also close to Cartagena de Indias Convention Center and San Felipe de Barajas Castle.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All of Intercontinental Cartagena De Indias's 285 air-conditioned rooms provide minibars, coffee makers, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, free toiletries, and bathrobes. Phones, ironing boards, and desks are also standard.


Property features

Intercontinental Cartagena De Indias features an outdoor pool, a children's pool, and a 24-hour fitness center. If you drive, self parking is COP 8.000 per day, or you can take advantage of the airport shuttle (available 24 hours) for COP 40000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Guest reviews for Intercontinental Cartagena De Indias

Everyone (40) Couples (3) Family (4)
5
Partner Couples

Always a great place to stay in Boca Grande. The rooms are large and have decent views, I like the area because its outside the old city and the restaurant prices are more affordable and food is excellent.

By on Jan 20, 2020

Review comment responded on Jan 29, 2020

Dear Mr. Anonumpus Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5
Family with small children

Nice hotel 4.0/5.0. Staff is great. The food is good too.

By on Dec 27, 2019

Review comment responded on Dec 31, 2019

Dear Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations Manager InterContinental Cartagena

4
Everyone

By on Dec 26, 2019

Review comment responded on Dec 31, 2019

Dear Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations Manager InterContinental Cartagena

5
Partner Couples

the infinity pool, the people that work there very nice and attentive, great view from the tenth floor, the food in the hotel exellent

By on Dec 10, 2019

Review comment responded on Dec 19, 2019

Dear “ Thanks for sharing your 5/5 comments with us. I am glad to hear that you enjoyed our Sunset Pool Terrace, view, food and service. Your feedback is very important for us. We hope to see you soon in Cartagena. Kind regards,

5
Family with small children

Very nice hotel, excellent customer service. We highly recommended it

By on Dec 3, 2019

Review comment responded on Dec 17, 2019

Dear Mr./Mrs. Thanks for your comment. We loved to read that you enjoyed our hotel and the staff service. We hope to see you soon in InterContinental in Cartagena. Kind regards, CIndy Ortiz InterContinental Cartagena.

4
Everyone

By on Nov 28, 2019

Review comment responded on Nov 29, 2019

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

5
Everyone

By on Jul 26, 2019

Review comment responded on Aug 8, 2019

Estimado muchas gracias por su evaluación de nuestro hotel.Me complace saber que disfruto su estadía con nosotros es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Esperamos que nos visite nuevamente. Tatiana Florez Guest Relations InterContinental Cartagena.

5
Everyone

The staff members at the front desk, bell hops and concierge were amazing. Jadder was my favorite he is amazing !! The restaurant staff was horrible !! Every time I tried to eat breakfast and get coffee I was overlooked and the staff didn’t seem to care. The hotel also didn’t provide washcloths you had to call for them.. The view is amazing if you book ocean front view! Ms. Harris

By on Jul 20, 2019

1
Family

I was met with an unfriendly staff and was charged for additional items from the mini bar that I never touched. I was also charged additional fees if a guest from a different hotel visited my room. overall this was the worse customer service and treatment that I have ever received.

By on Jun 25, 2019

Review comment responded on Jul 9, 2019

Dear Anonymous Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5
Everyone

By on Jun 19, 2019

Review comment responded on Jun 26, 2019

Dear Mr Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena"

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