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Recent guest reviews

The Bastion Luxury Hotel was a dream! The hotel felt glamorous. The complimentary breakfast was filling and delicious. All of the amenities-pool, spa were wonderful. The location is perfect and all staff members go above and beyond to make your stay exceptional.

Is a good hotel in a good location in historic district.

The staff was remarkable! From the very first interaction we had with our chauffeur that picked us up from the airport, to the late night receptionist who greeted us so warmly, to the restaurant servers who called us by name each morning at breakfast and let's not forget the rooftop bartender! Every single employee at the Bastion Luxury Hotel was professional, kind, courteous and responsive. I recommend this place over and over! We loved our stay!

Absolutely loved Jorge at the pool bar, friendly, kind, warm with great service.

It was a pleasant stay. The staff made us feel welcomed.

The service was above average but still not at the level I was expecting. Our room had poor ventilation and a bit of a musty smell. The staff was attentive to our needs and were helpful for the most part. We enjoyed morning breakfast and drinks by the pool. I would recommend the hotel to family and friends.

The hotel is very well located if you want to be within Old City, but don't expect nice views from the rooms windows. The pool area in the Terrace was really nice during the day and night. The service at restaurant for breakfast was hit or miss. Some days we were greeted with awesome typical Colombian snacks and some others it seemed like they were understaffed, as we were waiting for coffee for some time. Certainly if you travel from the US and are paying in dollars this is a very good value for the price per night, superior to what you would get in a hotel of same price in the US (at least if you think about East Coast hotel prices) At check out they also charged a so called Hotel Insurance, that they say you can opt-out, off course, we did, so not sure what this is for, just make sure you opt out -don't understand the purpose of it

Hotel was gorgeous and the staff was fantastic! Great stay!

Perfect location, very nice staff, superb food. I will recomend to my frienfs and will be back soon.

The hotel was great, I only have two improvement comments, my room was closed to the stairways and was a little to noise and the breakfast should included more typical cucine

Overall, we enjoyed our stay at the Bastion hotel. The hotel staff was very welcoming, friendly, and accommodating. We especially enjoyed the view from the rooftop pool, which is unique to other comparable luxury hotels. It is also located in a superb location within the historical city center, which is convenient for walking around and exploring the beautiful streets, as well as walking to some of the very best restaurants within the old city. The room was well air-conditioned and spacious, and we had a comfortable bed. The breakfast was good with a variety of fresh fruits, juices, yogurts, cold cuts, pastries, and eggs cooked to order. We also enjoyed the spa, and the service was outstanding. Two areas could be improved: housekeeping services could be more attentive to details to ensure everything was stocked so we did not have to call down repeatedly for additional items. We also had some issues with transportation booked through our hotel. One driver repeatedly tried to give us the hard sell for additional activities, and another driver for the airport transfer tried to coerce us into paying the fare twice (we had already paid at the hotel), even going so far as to mock-calling the hotel to say that we had not paid for it.

The most friendly, attentive and down to earth staff you could ever desire. And always English speakers available which is very much not to be taken for granted in Colombia. Beautiful rooftop pool and service available with fabulous views!

I truly enjoyed my stay at Bastion. The hotel is just as gorgeous in person as it is in the pictures. The staff at the hotel were so friendly and helpful. Jhordan, the Concierge reached out to me before I even arrived and with his help I was able to get information on what to do and where to eat in Cartagena and make arrangements/reservations. I'll definitely be back.

I took my wife for a last minute getaway to Cartagena. ALL her friend thought I was crazy for going to Columbia and she was crazy for excepting. Well they all ended up eating their words. This city was awesome! The restaurants are quaint and offer excellent food. From this hotel, the Bastion, with excellent service from the moment we entered to the unfortunate day we had to leave. We enjoyed our experience with everyone at the hotel. The rooms were great. Definitely get the Premium room with the balcony, to the massages which were excellent to the tasty cocktails on the rooftop pool overlooking the city and ocean in the distance. We made some good friends from Bogota and thoroughly enjoyed our time with them and the people of Cartagena! This is a quick flight from Fort Lauderdale (less than 3 hours) and easy in and out a the airport! We would highly recommend it this hotel and the city!

Calle del Sargento No. 6-87 Cartagena Bolivar

Hotel highlights

  • Walking distance to Clock Tower and Cartagena de Indias Convention Center
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Cartagena Walled City, Bastión Luxury Hotel is adjacent to Santo Toribio Church and within a 10-minute walk of other popular attractions like Clock Tower. This 4.5-star hotel has 51 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 6 AM to 10 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

Bastión Luxury Hotel's 51 air-conditioned rooms provide ceiling fans, safes, and phones. Guests can expect free WiFi and 40-inch LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Desks are also available.


Property features

At Bastión Luxury Hotel, guests enjoy a full-service spa, an outdoor pool, and a fitness center. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 17 per vehicle one way, as well as an area shuttle for a fee. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a meeting room.

Room options

Classic Suite, Ground Floor

1 Queen Bed | Sleeps 2

Luxury Suite

1 Queen Bed | Sleeps 2

Standard Room, Ground Floor

1 Queen Bed | Sleeps 2

Premium Room, Ground Floor

1 Queen Bed | Sleeps 2

Guest reviews for Bastión Luxury Hotel

Everyone (7) Couples (3) Family (3)
5
Everyone

The Bastion Luxury Hotel was a dream! The hotel felt glamorous. The complimentary breakfast was filling and delicious. All of the amenities-pool, spa were wonderful. The location is perfect and all staff members go above and beyond to make your stay exceptional.

By on Jul 2, 2021

Review comment responded on Jul 8, 2021

Dear guest. Thank you for choosing us and for sharing your experience with this community. It is with joy and kindness that we want to thank you for such amazing review about your last stay with us. We feel so so proud to know that you enjoyed every part of our beautiful hotel, as it is the motivation to keep working hard to guarantee memorable experiences. Your satisfaction is our most valuable prize. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

4
Partner Couples

Is a good hotel in a good location in historic district.

By , from Id on Dec 10, 2020

Review comment responded on Dec 11, 2020

Dear guest. Thank you for choosing us and for sharing your experience. It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better. We look forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5
Family Friends Family

The staff was remarkable! From the very first interaction we had with our chauffeur that picked us up from the airport, to the late night receptionist who greeted us so warmly, to the restaurant servers who called us by name each morning at breakfast and let's not forget the rooftop bartender! Every single employee at the Bastion Luxury Hotel was professional, kind, courteous and responsive. I recommend this place over and over! We loved our stay!

By , from Washington, DC on Mar 9, 2020

Review comment responded on Mar 19, 2020

Dear Mrs. Rachel. Thank you for choosing us and for sharing your experience with this community. For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5
Friends

Absolutely loved Jorge at the pool bar, friendly, kind, warm with great service.

By on Mar 8, 2020

Review comment responded on Mar 19, 2020

Dear guest. Thank you for choosing us and for sharing your experience with this community. For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5
Friends Family

It was a pleasant stay. The staff made us feel welcomed.

By on Jan 24, 2020

Review comment responded on Jan 27, 2020

Dear guest. Thank you for choosing us and for sharing your experience with this community. It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better. We look forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

4
Everyone

By on Dec 6, 2019

Review comment responded on Jan 6, 2020

Estimado huésped. Gracias por elegirnos y por compartir su experiencia con esta comunidad. Para todo el equipo es motivo de orgullo y felicidad saber que su estadía fue excelente y que disfrutó de cada uno de nuestros servicios, lo cual hizo de su estadía una experiencia memorable. Sus apreciaciones nos motivan a ser mejores cada día. Esperamos tener el placer de recibirlo en su próxima visita a la ciudad. Cordialmente, Ana María Azicri Gómez Gerente General

4
Friends

The service was above average but still not at the level I was expecting. Our room had poor ventilation and a bit of a musty smell. The staff was attentive to our needs and were helpful for the most part. We enjoyed morning breakfast and drinks by the pool. I would recommend the hotel to family and friends.

By on Nov 2, 2019

Review comment responded on Nov 21, 2019

Dear guest. Thank you for choosing us and for sharing your experience with this community. We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

4
Friends

The hotel is very well located if you want to be within Old City, but don't expect nice views from the rooms windows. The pool area in the Terrace was really nice during the day and night. The service at restaurant for breakfast was hit or miss. Some days we were greeted with awesome typical Colombian snacks and some others it seemed like they were understaffed, as we were waiting for coffee for some time. Certainly if you travel from the US and are paying in dollars this is a very good value for the price per night, superior to what you would get in a hotel of same price in the US (at least if you think about East Coast hotel prices) At check out they also charged a so called Hotel Insurance, that they say you can opt-out, off course, we did, so not sure what this is for, just make sure you opt out -don't understand the purpose of it

By on Oct 8, 2019

Review comment responded on Oct 9, 2019

Dear guest. Thank you for choosing us and for sharing your experience. It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better. We look forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5
Friends

Hotel was gorgeous and the staff was fantastic! Great stay!

By on Sep 30, 2019

Review comment responded on Oct 9, 2019

Dear guest. Thank you for choosing us and for sharing your experience with this community. It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better. We look forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5
Everyone

By on Apr 4, 2019

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