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Recent guest reviews

Wonderful stay in Cartagena , clean , nice location , nice staff , love it!

They totally go above and beyond in every category. Even sent doctor to our room to check our sick daughter. Who does that? Amazing hotel amazing location amazing service.

Beautiful architecture, great location and the view from roof top pool is amazing.

I loved the Hotel, is beautiful, but I was very disappointed in the customer service. It took me 25 mins to get a waiter in the pool area (it was not crowded, there were only 9 people and there was 4 staff members at the bar), once we received our drink we were not acknowledge again for another 20 mins! We decided to ask for our bill instead of another drink, mood was gone… At night time, the staff in the restaurant were very inattentive, and had a horrible attitude; their approach was not friendly, and we had to call them many times to get acknowledged (once again, it was not crowded we were literally the only couple in the restaurant, and there were 2 staff members). I wanted to spend the night of my birthday at the hotel, have a nice dinner and stay at the bar but we preferred to finish our dinner and leave. The stay at the hotel was great, the room was very clean, the view from the rooftop is majestic, location is perfect, but the staff needs to be charismatic, attentive and trained do everything they can to make your stay more comfortable not the opposite. Thank you.

Everything about this property was just perfect. The location cannot be bettered. It is in the heart of where it's all happening. The service, the employees are so kind and helpful. Our room was spacious, very clean and comfortable. The roof top pool has very dramatic views. The restaurant in the court has some of the best, unique and tasty dishes..... specially the Chinese rice and shrimp dishes.

Very nice hotel in middle of the walled city Not close to a beach

Exactly what we expected.We have this hotel on earlier occasions and this time we decided to book here.

Best hotel I've stayed in. And I've stayed at 6 different Ritz.

Very nice hotel close in the old city. Close to the beach, stores and best restaurants in the city.

Carrera 3 # 31-23 Cartagena Bolivar

Hotel highlights

  • Walking distance to Clock Tower and Cartagena de Indias Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Cartagena Walled City, Charleston Santa Teresa Cartagena is a leisurely stroll from popular sights such as Clock Tower and Cartagena de Indias Convention Center. This 87-room, 5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at Cafe Colonial, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

Charleston Santa Teresa Cartagena's 87 rooms are individually decorated and provide iPads, MP3 docks, and minibars. Guests can expect free WiFi and 55-inch TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Espresso makers, free newspapers, and laptop-compatible safes are also available.


Property features

Charleston Santa Teresa Cartagena features a full-service spa, an outdoor pool, and a 24-hour health club. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 20 per person one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Superior Double Room, 2 Queen Beds

2 Queen Beds | Sleeps 3

Premium Room, Balcony

1 King Bed | Sleeps 2

Classic Room

1 Queen Bed | Sleeps 2

Master Suite

1 King Bed | Sleeps 2

Guest reviews for Charleston Santa Teresa Cartagena

Everyone (9) Couples (1) Family (3)
5
Friends

Wonderful stay in Cartagena , clean , nice location , nice staff , love it!

By , from Houston on Mar 19, 2020

Review comment responded on Mar 24, 2020

Dear Guest Thank you very much for choosing us as your stay option in Cartagena. Thank you also for your score and for taking the time to let us know your experience in our hotel. Regards Cordially,

5
Everyone

By on Mar 1, 2020

Review comment responded on Mar 3, 2020

Receive a cordial greeting on behalf of the Charleston Santa Teresa Hotel. Thank you very much for choosing us as your option to stay in Cartagena. Thank you also for your generous score and for taking the time to let us know your experience with us. We are very grateful and hope to return very soon.

5
Everyone

By on Jan 21, 2020

Review comment responded on Jan 27, 2020

Apreciado huesped Agradecemos sus comentarios y el haber escogido nuestro hotel como su opcion de alojamiento en la ciudad de cartagena, seguiremos trabajando para seguir ofreciendo las mejores experiencias a todos nuestros huespedes.

5
Family

They totally go above and beyond in every category. Even sent doctor to our room to check our sick daughter. Who does that? Amazing hotel amazing location amazing service.

By on Dec 5, 2019

Review comment responded on Dec 10, 2019

Dear Guest Thank you for your comments and to let us know about your experience at our hotel. We will always be very attentive to the requirements of all our guests so that they have the best experiences. forward to see you very soon again in our hotel.

5
Family Partner Couples

Beautiful architecture, great location and the view from roof top pool is amazing.

By on Aug 11, 2019

Review comment responded on Aug 14, 2019

Dear Guest We appreciate choosing us as your stay option in Cartagena City it is very important for us to know that you enjoy your stay in our hotel, thank you for your feedback and for let us know your experience in the hotel.

3
Everyone

By on Mar 1, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Pleasure to greet you on behalf of team Charleston Santa Teresa. Thank you for your feedback and for choosing to stay with us during your visit to Cartagena. We are very glad to know that you enjoyed your time with us. We hope you may return very soon! Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa

3
Family

I loved the Hotel, is beautiful, but I was very disappointed in the customer service. It took me 25 mins to get a waiter in the pool area (it was not crowded, there were only 9 people and there was 4 staff members at the bar), once we received our drink we were not acknowledge again for another 20 mins! We decided to ask for our bill instead of another drink, mood was gone… At night time, the staff in the restaurant were very inattentive, and had a horrible attitude; their approach was not friendly, and we had to call them many times to get acknowledged (once again, it was not crowded we were literally the only couple in the restaurant, and there were 2 staff members). I wanted to spend the night of my birthday at the hotel, have a nice dinner and stay at the bar but we preferred to finish our dinner and leave. The stay at the hotel was great, the room was very clean, the view from the rooftop is majestic, location is perfect, but the staff needs to be charismatic, attentive and trained do everything they can to make your stay more comfortable not the opposite. Thank you.

By on Mar 1, 2019

Review comment responded on Mar 1, 2019

Dear Guest, Pleasure to greet you on behalf of team Charleston Santa Teresa. We thank you for choosing to stay with us during your visit to Cartagena. Thank you as well for your constructive feedback. We understand it is the most effective way to improve where needed. It is truly a shame we did not live up to our standards. Our quality of service is one of our priorities and your experience lets us know that we should work harder to avoid these types of situations. Precisely one of our strenghts relies on the warmth and attentiveness of our team and we have failed you tremendously. Please let us know if you give us another opportunity in order for us to redeem ourselves by inviting you to a massage for two! We are very glad you enjoyed our property and location. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa

5
Everyone

Everything about this property was just perfect. The location cannot be bettered. It is in the heart of where it's all happening. The service, the employees are so kind and helpful. Our room was spacious, very clean and comfortable. The roof top pool has very dramatic views. The restaurant in the court has some of the best, unique and tasty dishes..... specially the Chinese rice and shrimp dishes.

By on Jan 14, 2019

Review comment responded on Jan 14, 2019

Dear Guest, Please receive our warmest regards on behalf of team Charleston Santa Teresa. We are grateful you have chosen to stay with us during your visit to Cartagena. We also give you thanks for your wonderful message. It is great to know you have enjoyed our Hotel. Our everyday efforts are concentrated into providing our guests with the best possible service together with the best quality of product. We truly hope you may return very soon. It was an honor to serve you. Cordially, Natalia Navarro PR Hotel Charleston

5
Everyone

Very nice hotel in middle of the walled city Not close to a beach

By on Dec 23, 2018

Review comment responded on Dec 27, 2018

Dear Mr. Sam, Pleasure to greet you on behalf of team Charleston Santa Teresa. Thank you for your kind message! It is wonderful to hear you enjoyed our property. We hope you may visit us very soon. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa

4
Everyone

By on Dec 12, 2018

Review comment responded on Dec 12, 2018

Dear Guest, Pleasure to greet you on behalf of team Charleston Santa Teresa. We thank you for have chosen to stay with us during your visit to magical Cartagena. Thank you for your generous evaluation and we hope to have you back again very soon. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa

Charleston Santa Teresa Cartagena

Carrera 3 # 31-23, Cartagena, Bolivar 130001
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