Charleston Santa Teresa Cartagena

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa
VIP Access

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Photo gallery for Charleston Santa Teresa Cartagena

Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
Front of property - evening/night
Reception
Master Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Laundry

Explore the area

Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Bocagrande Beach
    ‪15 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪8 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Premier Room

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Romantic Suite

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Superior Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

Classic Room, Courtyard View

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Master Suite

  • 624 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Classic Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Suite, Courtyard View

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cartagena

Located in Cartagena Walled City, Charleston Santa Teresa Cartagena is a leisurely stroll from popular sights such as Clock Tower and Cartagena de Indias Convention Center. This 87-room, 5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Walls of Cartagena - 1 min walk - 0.0 miles
  • Bolivar Square - 3 min walk - 0.2 miles
  • Clock Tower - 5 min walk - 0.3 miles
  • Cartagena de Indias Convention Center - 8 min walk - 0.5 miles
  • Bocagrande Beach - 15 min walk - 0.8 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 13 min drive

Restaurants

  • ‪Plaza de Bolívar - ‬3 min walk
  • ‪El Baron - ‬3 min walk
  • ‪El Baluarte San Francisco - ‬7 min walk
  • ‪Crepes & Waffles - ‬3 min walk
  • ‪La Vitrola - ‬4 min walk

About this property

Charleston Santa Teresa Cartagena

Luxury hotel with 3 restaurants and a full-service spa
Charleston Santa Teresa Cartagena features a full-service spa, an outdoor pool, and a gym. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for USD 19 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.
Guests can expect to find free WiFi and 55-inch TVs with satellite channels and Netflix. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include iPads, minibars, and espresso makers. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - October 2021

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • iPad
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 100.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Frequently asked questions

Is free cancellation available at Charleston Santa Teresa Cartagena?

Charleston Santa Teresa Cartagena offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see close to Charleston Santa Teresa Cartagena?

This hotel is situated in Cartagena Walled City within a short 6-minute walk of Clock Tower and also 17 minutes on foot from Bocagrande Beach. You'll also find San Pedro Claver Church and Convent and Bolivar Square less than a mile away.

Is there parking available at Charleston Santa Teresa Cartagena?

No, this hotel doesn't offer parking.

Is there a spa available at Charleston Santa Teresa Cartagena?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, aromatherapy, and hydrotherapy.

Does Charleston Santa Teresa Cartagena feature a casino at the property?

No, Charleston Santa Teresa Cartagena doesn't have a casino.

Will I find an indoor pool at Charleston Santa Teresa Cartagena?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 6:00 PM.

What amenities will couples enjoy at Charleston Santa Teresa Cartagena?

This historic hotel offers many amenities for couples such as an outdoor pool and a bar with some guestrooms featuring Champagne service.

Does Charleston Santa Teresa Cartagena have a hot tub?

Yes, this hotel has a spa tub.

Does Charleston Santa Teresa Cartagena feature a restaurant that includes a breakfast menu?

Yes, Charleston Santa Teresa Cartagena has 3 restaurants, and serves free buffet breakfast each morning.

Will Charleston Santa Teresa Cartagena allow pets to stay for free?

No, pets and service animals aren't allowed at Charleston Santa Teresa Cartagena.

Are there connecting rooms at Charleston Santa Teresa Cartagena?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Charleston Santa Teresa Cartagena?

The closest major airport to Charleston Santa Teresa Cartagena is Rafael Nunez Intl. Airport (CTG), which is 3.4 mi away (13 minutes by car).

Can I book a room with a balcony at Charleston Santa Teresa Cartagena?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea or city views.

Does Charleston Santa Teresa Cartagena host weddings?

Take advantage of the wedding venue at Charleston Santa Teresa Cartagena if you plan to say "I do" during your trip.

Charleston Santa Teresa Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 539 out of 708 reviews
Rating 8 - Good. 110 out of 708 reviews
Rating 6 - Okay. 29 out of 708 reviews
Rating 4 - Poor. 13 out of 708 reviews
Rating 2 - Terrible. 17 out of 708 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option in Cartagena. Great food, very nice spa, perfectly located in the corner of the walled city. My only "complaint" is that a 5 star hotel should have a gym. A tiny room with 1 treadmill, 1 elliptical, and dumbbells from 5-25 lbs is not a gym.
Stayed 3 nights in Apr 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in cartagena.
Stayed 1 night in Mar 2025

10/10 Excellent

YAVE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good everything
Stayed 3 nights in Feb 2025

10/10 Excellent

DIRAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 4 nights in Feb 2025

10/10 Excellent

marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2025

10/10 Excellent

Brent, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charleston hotel was terrific. It is traditional as it is a converted convent so the rooms are large. The buffet breakfast was really good, service was excellent with the concierge in booking a trip to a beach club. I highly recommend the hotel as there is a rooftop pool that was not busy during our stay. Several other nice hotels in the neighborhood also have pools but they're much smaller with less lounge chairs and outdoor space.
Stayed 4 nights in Mar 2025

10/10 Excellent

Max

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Ricardo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel needs refurbishment and the gym needs to be relocated as it is right next to rooms and very noisy
Stayed 5 nights in Feb 2025

10/10 Excellent

Federico

Stayed 1 night in Feb 2025

8/10 Good

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and coveninent
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great bar great pool great service
Stayed 5 nights in Feb 2025

10/10 Excellent

Alaedin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Feb 2025

10/10 Excellent

sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estadía fue fabulosa y Jorge nos ayudó mucho! Muy recomendado
Stayed 3 nights in Feb 2025

2/10 Terrible

Thomas, Flemington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total rip off! Unsafe!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Siraj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect location . Very helpful people. Estefani was extremely efficient.
Stayed 4 nights in Feb 2025

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendaría mucho este hotel!! Muy bello! El personal muy amable, limpian los piezas “room” 2 veces al día! Atención muy buena y queda todo cerca del hotel! Te ayudan con todas las consultas que tienen! El desayuno amazing Maravilloso!! Con ganas de volver 💕🇨🇴
Stayed 4 nights in Feb 2025

10/10 Excellent

Alina

Stayed 3 nights in Jan 2025

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience, hotel next to the best shopping and restaurants street
Stayed 1 night in Jan 2025

8/10 Good

Hector

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean property, smooth check in, good restaurant however breakfast was not up to part with the property, the restaurant menu for lunch amd dinner was awesome however slow at times, they need to concentrate on getting better quality of food for breakfast, cream cheese was awful, salmon was not top quality and they had no bacon strips or house potatoes. Otherwise I would give them a five star
Stayed 3 nights in Jan 2025

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Cartagena. I have stayed here over 12 times and keep coming back. Very nice rooftop pool area and housekeeping does a great job. The on site Harry Sasson restaurant has dropped its quality for dinner but there are plenty of places to eat close by.
Stayed 3 nights in Jan 2025

10/10 Excellent

Wylie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in an excellent part of town
Stayed 2 nights in Jan 2025

10/10 Excellent

Munawar and Nafeesa

Stayed 4 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ana Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El servicio de meseros muy desatentos y retadores
Stayed 6 nights in Dec 2024