Charleston Santa Teresa Cartagena

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa
VIP Access

Choose dates to view prices

Photo gallery for Charleston Santa Teresa Cartagena

Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
Property video
3 restaurants, breakfast, lunch served; local and international cuisine
Reception
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Laundry

Explore the area

View in a map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Place, Bocagrande Beach
    ‪15 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

Classic Room, Courtyard View

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Superior Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

Premium Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Premier Room

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Romantic Suite

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Master Suite

  • 624 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite, Courtyard View

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Classic Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cartagena

Located in Cartagena Walled City, Charleston Santa Teresa Cartagena is a leisurely stroll from popular sights such as Clock Tower and Cartagena de Indias Convention Center. This 87-room, 5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Walls of Cartagena - 1 min walk - 0.0 miles
  • Bolivar Square - 3 min walk - 0.2 miles
  • Clock Tower - 5 min walk - 0.3 miles
  • Cartagena de Indias Convention Center - 8 min walk - 0.5 miles
  • Bocagrande Beach - 15 min walk - 0.8 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 13 min drive

Restaurants

  • ‪Crepes & Waffles Centro - ‬3 min walk
  • ‪El Baluarte San Francisco - ‬7 min walk
  • ‪EL BARÓN - Café & Liquor Bar - ‬3 min walk
  • ‪La Vitrola - ‬4 min walk
  • ‪Norma Restaurante - ‬3 min walk

About this property

Charleston Santa Teresa Cartagena

Luxury hotel with 3 restaurants and a full-service spa
Charleston Santa Teresa Cartagena features a full-service spa, an outdoor pool, and a gym. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for USD 19 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.
Guests can expect to find free WiFi and 55-inch TVs with satellite channels and Netflix. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include iPads, minibars, and espresso makers. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,626 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - October 2021

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • iPad
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from September 24 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 100.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Frequently asked questions

Is free cancellation available at Charleston Santa Teresa Cartagena?

Charleston Santa Teresa Cartagena offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see close to Charleston Santa Teresa Cartagena?

This hotel is situated in Cartagena Walled City within a short 6-minute walk of Clock Tower and also 17 minutes on foot from Bocagrande Beach. You'll also find Palace of the Inquisition Cartagena Historical Museum and Bolivar Square less than a mile away.

Is parking available on site at Charleston Santa Teresa Cartagena?

No, this hotel doesn't offer parking.

Is there a spa available at Charleston Santa Teresa Cartagena?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, aromatherapy, and couples treatments.

Does Charleston Santa Teresa Cartagena feature a casino at the property?

No, Charleston Santa Teresa Cartagena doesn't have a casino.

Will I find an indoor pool at Charleston Santa Teresa Cartagena?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 6:00 PM.

What do couples enjoy most about Charleston Santa Teresa Cartagena?

This historic hotel offers many amenities for couples such as an outdoor pool and a bar with some guestrooms featuring Champagne service.

Does Charleston Santa Teresa Cartagena have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Charleston Santa Teresa Cartagena feature a restaurant that includes a breakfast menu?

Yes, Charleston Santa Teresa Cartagena has 3 restaurants, and serves free buffet breakfast each morning.

Will Charleston Santa Teresa Cartagena allow pets to stay for free?

No, pets and service animals aren't allowed at Charleston Santa Teresa Cartagena.

Are there connecting rooms at Charleston Santa Teresa Cartagena?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Charleston Santa Teresa Cartagena?

The closest major airport to Charleston Santa Teresa Cartagena is Rafael Nunez Intl. Airport (CTG), which is 3.4 mi away (13 minutes by car).

Are there rooms with balconies that I can book at Charleston Santa Teresa Cartagena?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea or city views.

Does Charleston Santa Teresa Cartagena host weddings?

Take advantage of the wedding venue at Charleston Santa Teresa Cartagena if you plan to say "I do" during your trip.

Reviews

Charleston Santa Teresa Cartagena Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 571 out of 747 reviews
Rating 8 - Good. 115 out of 747 reviews
Rating 6 - Okay. 30 out of 747 reviews
Rating 4 - Poor. 13 out of 747 reviews
Rating 2 - Terrible. 18 out of 747 reviews

Reviews

10/10 Excellent

Denny

Stayed 3 nights in Aug 2025

10/10 Excellent

Denny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location within the old city, the best!
Stayed 1 night in Aug 2025

10/10 Excellent

Camilo

Stayed 1 night in Jul 2025

2/10 Terrible

Marcelo, Sunny Isles Beach

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Recibimos muy mal trato de Roy y Yarlenis, nos cobraron extra por una menor de 14 años cuando teníamos la reservación de una habitación para 3 personas, desconocieron que mi hijastra fuera la hija de mi esposa pidiendo documentación del padre, fueron mal educados, súper groseros y este hotel no vale lo que cobran, nos sentimos robados y no regresaremos , no lo recomendamos y ojalá que algún general manager supervise el mal customer service de esas amargadas personas Roy y Yarlenis .
Stayed 5 nights in Jun 2025

10/10 Excellent

Viviana, JACKSONVILLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, amenities and cleanliness. Walking distance to main attractions.
Stayed 2 nights in May 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
100% recommended excelente in all aspect
Stayed 3 nights in Jun 2025

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, everything was excellent, cleanliness of the room, amenities, too much to list.
Stayed 5 nights in Jun 2025

10/10 Excellent

Andrea

Stayed 2 nights in Jun 2025

10/10 Excellent

CARLOS GUILLERMO

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing experience. The location was perfect and very safe. The staff was top tier and the housekeeping did their thing. Housekeeping came at least twice a day sometimes 3. Every day we stepped into a nice clean comfortable room. The breakfast was included and it was really good. The hotel has some of the best food in the area. The staff from the front door, to the front desk, to the rooftop were all amazing. Only suggestion would be to have a concierge to help plan excursions. This hotel is great if you want to relax and unwind not a lot of activity going on at the hotel but right out side you will have action. We came to celebrate our 3 year anniversary and we stayed for 8 days. It also would have been nice to have the room decorated but we had some language barrier as to what we were requesting. Overall 10/10
Drinks at the rooftop
Outside views near hotel (the wall)
Stayed 7 nights in Jun 2025

10/10 Excellent

Henry, Closter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay and friendly staff
Stayed 3 nights in May 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and ideally located within the walled city.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Stayed 4 nights in Apr 2025

10/10 Excellent

Arleth M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, I enjoyed every minute of my stay!
Stayed 5 nights in Apr 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option in Cartagena. Great food, very nice spa, perfectly located in the corner of the walled city. My only "complaint" is that a 5 star hotel should have a gym. A tiny room with 1 treadmill, 1 elliptical, and dumbbells from 5-25 lbs is not a gym.
Stayed 3 nights in Apr 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful time at this hotel. Very walkable to everything within walked city. The hotel bar and rooftop pool were my favorites. Food options were delicious and staff super friendly.
Stayed 4 nights in Jan 2025

10/10 Excellent

Leyani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location, food and friendly staff. Will definitely come back
Stayed 3 nights in Apr 2025

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful and the rooftop pool was lovely. I would definitely recommend and would go back again!
Stayed 5 nights in Dec 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in cartagena.
Stayed 1 night in Mar 2025

10/10 Excellent

YAVE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good everything
Stayed 3 nights in Feb 2025

10/10 Excellent

DIRAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 4 nights in Feb 2025

10/10 Excellent

marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2025

10/10 Excellent

Brent, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charleston hotel was terrific. It is traditional as it is a converted convent so the rooms are large. The buffet breakfast was really good, service was excellent with the concierge in booking a trip to a beach club. I highly recommend the hotel as there is a rooftop pool that was not busy during our stay. Several other nice hotels in the neighborhood also have pools but they're much smaller with less lounge chairs and outdoor space.
Stayed 4 nights in Mar 2025

10/10 Excellent

Max

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025