Excellent location. Poor service.
The property is in excellent condition, all our requests were completed on a timely manner, staff is well skilled and on time. The location of the hotel is excellent, in the middle of the action with great views from the top terrace. Food is over the top, breakfast is served fast and as requested.
Wonderful stay in Cartagena , clean , nice location , nice staff , love it!
They totally go above and beyond in every category. Even sent doctor to our room to check our sick daughter. Who does that? Amazing hotel amazing location amazing service.
Beautiful architecture, great location and the view from roof top pool is amazing.
I loved the Hotel, is beautiful, but I was very disappointed in the customer service. It took me 25 mins to get a waiter in the pool area (it was not crowded, there were only 9 people and there was 4 staff members at the bar), once we received our drink we were not acknowledge again for another 20 mins! We decided to ask for our bill instead of another drink, mood was gone… At night time, the staff in the restaurant were very inattentive, and had a horrible attitude; their approach was not friendly, and we had to call them many times to get acknowledged (once again, it was not crowded we were literally the only couple in the restaurant, and there were 2 staff members). I wanted to spend the night of my birthday at the hotel, have a nice dinner and stay at the bar but we preferred to finish our dinner and leave. The stay at the hotel was great, the room was very clean, the view from the rooftop is majestic, location is perfect, but the staff needs to be charismatic, attentive and trained do everything they can to make your stay more comfortable not the opposite. Thank you.
Everything about this property was just perfect. The location cannot be bettered. It is in the heart of where it's all happening. The service, the employees are so kind and helpful. Our room was spacious, very clean and comfortable. The roof top pool has very dramatic views. The restaurant in the court has some of the best, unique and tasty dishes..... specially the Chinese rice and shrimp dishes.
Very nice hotel in middle of the walled city Not close to a beach
Exactly what we expected.We have this hotel on earlier occasions and this time we decided to book here.
Best hotel I've stayed in. And I've stayed at 6 different Ritz.
Very nice hotel close in the old city. Close to the beach, stores and best restaurants in the city.
Located in Cartagena Walled City within a short walk of Clock Tower, Charleston Santa Teresa Cartagena is within 2 miles (3 km) of other popular sights such as Cartagena de Indias Convention Center. This 87-room, 5-star hotel has 3 restaurants, a full-service spa, and free in-room WiFi.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Charleston Santa Teresa Cartagena's 87 rooms are soundproofed and provide iPads, minibars, and espresso makers. Guests can expect to find free WiFi and 55-inch TVs with satellite channels and Netflix. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, laptop-compatible safes, and phones are also available. Change of towels is available on request.
Renovated in 2021, Charleston Santa Teresa Cartagena offers a full-service spa, a gym, and a rooftop terrace. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for USD 25 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Excellent location. Poor service.
The property is in excellent condition, all our requests were completed on a timely manner, staff is well skilled and on time. The location of the hotel is excellent, in the middle of the action with great views from the top terrace. Food is over the top, breakfast is served fast and as requested.
Dear guest Regards from the charleston Santa Teresa team. We appreciate your comments and to have chosen us your stay option in Cartagena city, it is very important for us to know that you enjoy our hotel and the location, all our staff always work to offer the best experiences to all our guest. forward to see you very soon again in our hotel. Regards
Wonderful stay in Cartagena , clean , nice location , nice staff , love it!
Dear Guest Thank you very much for choosing us as your stay option in Cartagena. Thank you also for your score and for taking the time to let us know your experience in our hotel. Regards Cordially,
Receive a cordial greeting on behalf of the Charleston Santa Teresa Hotel. Thank you very much for choosing us as your option to stay in Cartagena. Thank you also for your generous score and for taking the time to let us know your experience with us. We are very grateful and hope to return very soon.
Apreciado huesped Agradecemos sus comentarios y el haber escogido nuestro hotel como su opcion de alojamiento en la ciudad de cartagena, seguiremos trabajando para seguir ofreciendo las mejores experiencias a todos nuestros huespedes.
They totally go above and beyond in every category. Even sent doctor to our room to check our sick daughter. Who does that? Amazing hotel amazing location amazing service.
Dear Guest Thank you for your comments and to let us know about your experience at our hotel. We will always be very attentive to the requirements of all our guests so that they have the best experiences. forward to see you very soon again in our hotel.
Beautiful architecture, great location and the view from roof top pool is amazing.
Dear Guest We appreciate choosing us as your stay option in Cartagena City it is very important for us to know that you enjoy your stay in our hotel, thank you for your feedback and for let us know your experience in the hotel.
Dear Guest, Pleasure to greet you on behalf of team Charleston Santa Teresa. Thank you for your feedback and for choosing to stay with us during your visit to Cartagena. We are very glad to know that you enjoyed your time with us. We hope you may return very soon! Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
I loved the Hotel, is beautiful, but I was very disappointed in the customer service. It took me 25 mins to get a waiter in the pool area (it was not crowded, there were only 9 people and there was 4 staff members at the bar), once we received our drink we were not acknowledge again for another 20 mins! We decided to ask for our bill instead of another drink, mood was gone… At night time, the staff in the restaurant were very inattentive, and had a horrible attitude; their approach was not friendly, and we had to call them many times to get acknowledged (once again, it was not crowded we were literally the only couple in the restaurant, and there were 2 staff members). I wanted to spend the night of my birthday at the hotel, have a nice dinner and stay at the bar but we preferred to finish our dinner and leave. The stay at the hotel was great, the room was very clean, the view from the rooftop is majestic, location is perfect, but the staff needs to be charismatic, attentive and trained do everything they can to make your stay more comfortable not the opposite. Thank you.
Dear Guest, Pleasure to greet you on behalf of team Charleston Santa Teresa. We thank you for choosing to stay with us during your visit to Cartagena. Thank you as well for your constructive feedback. We understand it is the most effective way to improve where needed. It is truly a shame we did not live up to our standards. Our quality of service is one of our priorities and your experience lets us know that we should work harder to avoid these types of situations. Precisely one of our strenghts relies on the warmth and attentiveness of our team and we have failed you tremendously. Please let us know if you give us another opportunity in order for us to redeem ourselves by inviting you to a massage for two! We are very glad you enjoyed our property and location. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
We are sorry that your experience has not been to your satisfaction, could you please provide us with more information about what happened; our daily goal is to be able to provide the best experience to each of our guests, we will work to strengthen your observations, we look forward to your soon visit. Thank you very much