Skip to main content
Beginning of main content

Hilton Cartagena

4.5 out of 5.0

Recent guest reviews

This is a modern hotel that is close to the beach and an easy cab ride to the historic city center.

Perfect for a meeting, nice hotel close to the beach

Had a terrible experince staying inside the walled city changed my accomdations to the Hilton and what a relief!!! The outside is in need of maintenance but the interior was well taken care of and the staff was helpful, friendly, and knowledgeable. The bar was great and was able to order an old fashioned to take a load off.

Very close to beach. Nice room and very comfortable beds. I love it and definitely wil go back

A Very good, clean, safe hotel. Very close to food, shopping and a just 10 minute and very inexpensive cab ride to the old city. More like a high 4 to 4.5 at most star rated hotel. Definitely not a 5! But still a very nice hotel and I would very much recommend it and I would definitely stay here again. Hotel staff was very attentive and room was very clean. Comfortable beds and the free Wi-Fi is a plus.

Very nice and clean hotel and I have nice time with my family I recommend for everyone come to Colombia

Very friendly attentive staff was the highlight of the trip, this hotel is on the beach in Cartagena which you could say would be a prime location if you enjoy to stay on a beach with sand that looks like dirt. The sand is completely brown. We were travelling in July and the weather was stinking hot and all events that we attended at the hotel (note that we visited for a work function) were outside as seems they didn't have room for these events inside. I ate at all outlets of the hotel and food was really terrible, Hilton should be ashamed of this quality as they have the knowledge how to do better than this. A couple meals were just completely inedible. Rooms were very dirty, black grime in the creases of the light switches and the tile floor which had no excuse to be dirty was not clean. Room smelt of must and had to keep the airconditioning very low in order to keep the smell at bay. I was lucky to have airconditioner that worked as many colleagues complained of problems with the airconditioning. I don't recommend this hotel at all, and when choosing a hotel in Cartagena (if you must go!) make sure you stay in the "walled" City there are a few very tasteful hotels down there and this is where all of the beauty of Cartagena is.

Friendly staff clean rooms, nice clean pools, all was as advertized. Taxi can get you anywhere of interest. We never felt threatened when walking the streets of Cartagena.

Would've liked more restaurants and a less wait time for pool side service.

The hotel is a bit cut off from things, so if you want to do any walking around where you stay, this would not be the place. The pool, however, is really nice and very well maintained. There are actually three pools and three hot tubs and a nice little outdoor swim-up bar. All of this is very nice and relaxing and by far preferable to the beach which looks very dark and is crawling with vendors who don't take "no" for an answer. The cleaning staff is lovely, the front desk is very accommodating and, if you don't mind a long wait, the food service is pleasant. The beds and pillows are very comfortable! The rooms look a little run down (stained light shades, marks on walls, etc.) but it is comfortable and pleasant.

Very nice hotel, but for the price, one could expect free breakfast, free wifi, and a shuttle to/from the airport.

Our stay was amazing . Had an exceptional time. Everyone was very help.

Has direct access to 'semi-private' beach apart from 4 to 5 pools. The rooms are clean, though could have been better kept. The sea-facing rooms have nice ocean view but sadly do not have balconies. Breakfast spread is huge (and good!), but quite pricey (and usually not included in room price). They charge more than the indicative rate shown in Orbitz. The staff is friendly and caring.

The hotel location was great. Nice size pool and close to the beach.

El personal de lo mejor la atención increíble instalaciones espectaculares actividades para todos comida deliciosa, lo único que no nos parece es que cobren el wi Fi, debería ser gratis, por ser un servicio que no se altera el costo si lo usan uno o varios, y sería un valor agregado.

Cartagena es una ciudad bella, Hilton es un hotel muy tranquilo y de agradable estadia. Mi experiencia con la agencia de turismo, las chicas de spa y el personal del comerdor en el piso 10th fue maravilloso.

The hotel was very nice and the pool area clean and large, the restaurants were delicious and economical

Service in the pool and beach area is very bad, front desk nice.

our experience at the hotel was wonderful. the only minor thing was but quite annoying was the peddlers on the beach. they are trying to make a living, but no is no. it was annoying to all of us and my children felt quite uncomfortable at times.

The hotel met our expectations. Great food and clean rooms. Friendly staff.

Avenida Almirante Brion, El Laguito Cartagena Bolivar

Hotel highlights

  • Free parking
  • Onsite dining
  • Marina
  • 3 outdoor pools

Located in El Laguito within a short walk of Rio Cartagena Casino, Hilton Cartagena is within a mile (2 km) of Bocagrande Beach. This 341-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a marina, and 4 restaurants. On the beach, it's also near Puerta del Reloj and San Felipe de Barajas Castle.


Dining

Have a drink at the bar or enjoy onsite dining at 4 restaurants, such as Las Chivas Restaurant that specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 341 air-conditioned rooms feature MP3 docks, refrigerators, and minibars. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free newspapers, and laptop-compatible safes are also available.


Property features

Guests of Hilton Cartagena have access to a marina, 3 outdoor pools, and a children's pool. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a sauna, and outdoor tennis courts.

Room options

King Bed with City View

King 1 | Sleeps 3

Executive Room, 2 Queen Beds, Business Lounge Access

Queen 2 | Sleeps 4

Executive Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

King Bed with Sea View

King 1 | Sleeps 3

Guest reviews for Hilton Cartagena

Everyone (17) Business (3) Couples (2) Family (7) Friends (3)
4
Everyone

This is a modern hotel that is close to the beach and an easy cab ride to the historic city center.

By on Oct 17, 2017

4
Everyone

Perfect for a meeting, nice hotel close to the beach

By on Oct 13, 2017

4
Everyone

Had a terrible experince staying inside the walled city changed my accomdations to the Hilton and what a relief!!! The outside is in need of maintenance but the interior was well taken care of and the staff was helpful, friendly, and knowledgeable. The bar was great and was able to order an old fashioned to take a load off.

By , from Miami, Florida on Sep 19, 2017

5

nice and clean

Everyone

Very close to beach. Nice room and very comfortable beds. I love it and definitely wil go back

By , from florida on Sep 7, 2017

4

corey from nyc

Everyone

A Very good, clean, safe hotel. Very close to food, shopping and a just 10 minute and very inexpensive cab ride to the old city. More like a high 4 to 4.5 at most star rated hotel. Definitely not a 5! But still a very nice hotel and I would very much recommend it and I would definitely stay here again. Hotel staff was very attentive and room was very clean. Comfortable beds and the free Wi-Fi is a plus.

By , from NYC on Aug 26, 2017

Review comment responded on Aug 28, 2017

Dear Corey, Thanks for choosing the Hilton Cartagena for your recent stay in our lovely city. We sincerely appreciate your kind comment highlighting our strategic location and the hospitality of our team member. Should your plans bring you back to Cartagena de Indias, please give us the possibility to welcome you again. Cordially, Vinod Agarwal - General Manager

5

nice hotel

Everyone

Very nice and clean hotel and I have nice time with my family I recommend for everyone come to Colombia

By , from chicago on Aug 3, 2017

Review comment responded on Aug 30, 2017

Dear Sabha, Thank you very much for your review! I’m really glad to know that you have enjoyed your stay with us, we work to make our guests feel cared and valued. We hope to see you soon! Sincerely, Vinod Agarwal – General Manager

2

disappointing hotel

Everyone

Very friendly attentive staff was the highlight of the trip, this hotel is on the beach in Cartagena which you could say would be a prime location if you enjoy to stay on a beach with sand that looks like dirt. The sand is completely brown. We were travelling in July and the weather was stinking hot and all events that we attended at the hotel (note that we visited for a work function) were outside as seems they didn't have room for these events inside. I ate at all outlets of the hotel and food was really terrible, Hilton should be ashamed of this quality as they have the knowledge how to do better than this. A couple meals were just completely inedible. Rooms were very dirty, black grime in the creases of the light switches and the tile floor which had no excuse to be dirty was not clean. Room smelt of must and had to keep the airconditioning very low in order to keep the smell at bay. I was lucky to have airconditioner that worked as many colleagues complained of problems with the airconditioning. I don't recommend this hotel at all, and when choosing a hotel in Cartagena (if you must go!) make sure you stay in the "walled" City there are a few very tasteful hotels down there and this is where all of the beauty of Cartagena is.

By on Jul 31, 2017

Review comment responded on Aug 30, 2017

Dear Guest, Thank you very much for your time in providing us your feedback! We are extremely sorry for the inconveniences you had during your stay at Hilton Cartagena; be rest assure that your comments have been shared with the corresponding management team and necessary actions will be taken. We really appreciate your comments that help us to improve our services every day! We hope that to give us another opportunity to serve you once again and display the true Hilton service we constantly provide for our guests. Kind regards, Vinod Agarwal – General Manager

5
Everyone

Friendly staff clean rooms, nice clean pools, all was as advertized. Taxi can get you anywhere of interest. We never felt threatened when walking the streets of Cartagena.

By , from royal palm beach, fl. on Jul 8, 2017

Review comment responded on Sep 4, 2017

Dear Alan, We are very happy to receive your kind comments. We appreciate your review highlighting the hospitality of our team members and pool complex. Should your travels take you back to our city, we will be honored to welcome you back. Sincerely,

3
Everyone

Would've liked more restaurants and a less wait time for pool side service.

By on Jun 28, 2017

4

good hotel, bad beaches

Everyone

The hotel is a bit cut off from things, so if you want to do any walking around where you stay, this would not be the place. The pool, however, is really nice and very well maintained. There are actually three pools and three hot tubs and a nice little outdoor swim-up bar. All of this is very nice and relaxing and by far preferable to the beach which looks very dark and is crawling with vendors who don't take "no" for an answer. The cleaning staff is lovely, the front desk is very accommodating and, if you don't mind a long wait, the food service is pleasant. The beds and pillows are very comfortable! The rooms look a little run down (stained light shades, marks on walls, etc.) but it is comfortable and pleasant.

By on May 24, 2017