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Recent guest reviews

Pools closed due to construction otherwise the hotel is nice Management very friendly Staff unfriendly

Excellent experience, very “Americanized” which is what a lot of people would like, I would like to be in a different country and have more of an experience of their culture, for example food! Also the prices inside the hotel are 80% higher than outside the Hotel! Bottle waters should not be 80% more at the hotel, guest need to feel taken care of! Other than that, we loved it, the view, the beds! Very nice

Needs remodeling. Too many street sellers allowed on property beach , constantly interrupting guests. Staff didn't meet my request (as they promised) to set up volleyball net.

Good location super staff. The food options on site aren’t good in selection or quality. Several very good options within walking distance. Pool area is top notch I’d stay here again

Hotel is in good condition, there are signs of remodeling that appear to be a bit dated, but the staff is first class, everyone is friendly, prices are pretty good, and the Hotel is close to everything. Enjoyed our visit.

It was nice but a little expensive the food was good

Very clean. 10th floor view AMAZING! I was a little confused about the lights. You have to put the key in the light box for power to the room.

My expierence with the Hilton was excellent overall. The staff and the property are five stars. My only issue was beach access was very disappointing due to the pan handlers that harass you from the moment you step out onto the beach.

excellent location safe place clean and modern place

Great location, friendly staff, amazing beach and pool.

Tried to get a room with Ocean view and was willing to pay extra but the front desk employee made it impossible with extremely high rate per night. We only get the chance to visit cities like Cartagena once, but if it ever happened again, it will not be Hilton Cartagena! I gave good reviews because everything else was pleasant.

The hotel staff was friendly, helpful and competent ... as was the restaurant staff. The pool bar staff were unfriendly, really slow and play favorites. The pool attendants take payola to put towels out at 8am for guests too lazy to get up. You can’t go to the beach without being harassed by vendors every 10 feet. The third floor where I was, smells like fish cooking every afternoon; at night it’s gone. If more of your staff understood English, that would be very helpful. A small variety store in the hotel would be appreciated. One of the 3 pools should be adults only.

The staff was friendly but still very unpleasant check in since I got late booking and their system was slow updated. It’s took me 30 minutes to check in. The pool not clean during guest walk in and out the beach with black sands. Beach in front is public so there have some local people sitting and trying to sell you their services like chairs and some activities. That made me feel aware of with the surrounding.

The hotel , Staff food everything was perfect. There is not one thing I can say was remotely bad because it wasn't. Will always book my trip there

Beautiful hotel very we kept and the staff was very helpful the only complaint I have is at the beach a lot of hustlers trying to sell you something it's hard to relax . But the pool area is free of that and had an exellent bar staff Edgar, one of the managers took care of some reservation adjustments for me and made my arrival worry free if I went back to Cartagena this is the place I would stay

Avenida Almirante Brion, El Laguito Cartagena Bolivar

Hotel highlights

  • Walking distance to Castillo Grande Beach and Bocagrande Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in El Laguito within a short walk of Bocagrande Beach, Hilton Cartagena is within a few miles (5 km) of other popular sights such as Palace of the Inquisition Cartagena Historical Museum. This 341-room, 4.5-star resort welcomes guests with 4 outdoor pools, 2 restaurants, and a 24-hour fitness center.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Las Chivas Restaurant offers relaxing ocean views; Pizza Al Forno specializes in pizza. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 341 rooms provide MP3 docks, refrigerators, and minibars. Guests can expect WiFi, wired Internet, and 49-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free newspapers, and laptop-compatible safes.


Property features

At Hilton Cartagena, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour fitness center. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include 5 spa tubs, a steam room, and outdoor tennis courts.

Room options

Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Suite, 2 Queen Beds (Parlor)

2 Queen Beds | Sleeps 4

Suite, 2 Queen Beds (Parlor)

2 Queen Beds | Sleeps 4

Executive Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Cartagena

Everyone (35) Couples (3) Business (3) Family (9) Friends (3)
5
Everyone

By on Aug 7, 2019

Review comment responded on Aug 8, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

3
Everyone

Pools closed due to construction otherwise the hotel is nice Management very friendly Staff unfriendly

By on Jul 4, 2019

Review comment responded on Jul 5, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

5
Friends Family

Excellent experience, very “Americanized” which is what a lot of people would like, I would like to be in a different country and have more of an experience of their culture, for example food! Also the prices inside the hotel are 80% higher than outside the Hotel! Bottle waters should not be 80% more at the hotel, guest need to feel taken care of! Other than that, we loved it, the view, the beds! Very nice

By on Jun 28, 2019

Review comment responded on Jul 5, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

3
Everyone

By on Jun 25, 2019

3
Everyone

By on Apr 26, 2019

Review comment responded on Apr 26, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

5
Everyone

By on Feb 20, 2019

Review comment responded on Apr 1, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

3
Partner Couples

Needs remodeling. Too many street sellers allowed on property beach , constantly interrupting guests. Staff didn't meet my request (as they promised) to set up volleyball net.

By on Feb 10, 2019

Review comment responded on Feb 25, 2019

Dear Guest, Thanks to take the time to share your recent experience at our property! Your feedback helps us to improve every day and better serve our guests. We apologize because your experience at our property did not meet your expectations. We hope that you give us another opportunity to serve you once again and display the true Hilton service we constantly provide for our guests. Sincerely, Marcos Vasquez – Guest Service Coordinator

4
Everyone

Good location super staff. The food options on site aren’t good in selection or quality. Several very good options within walking distance. Pool area is top notch I’d stay here again

By on Feb 9, 2019

Review comment responded on Feb 11, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

5
Everyone

By on Jan 30, 2019

Review comment responded on Mar 29, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

5
Everyone

Hotel is in good condition, there are signs of remodeling that appear to be a bit dated, but the staff is first class, everyone is friendly, prices are pretty good, and the Hotel is close to everything. Enjoyed our visit.

By on Jan 15, 2019

Review comment responded on Jan 15, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Vinod Agarwal – General Manager

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