- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
- Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
- Registered guests are the only ones allowed in guestrooms.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Hilton Cartagena
4.5 out of 5.0
4.2
out of 5
"Good!"
See all 38 reviews
This hotel is most popular for:
Recent guest reviews
Great location, friendly staff, amazing beach and pool.
Tried to get a room with Ocean view and was willing to pay extra but the front desk employee made it impossible with extremely high rate per night. We only get the chance to visit cities like Cartagena once, but if it ever happened again, it will not be Hilton Cartagena! I gave good reviews because everything else was pleasant.
The hotel staff was friendly, helpful and competent ... as was the restaurant staff. The pool bar staff were unfriendly, really slow and play favorites. The pool attendants take payola to put towels out at 8am for guests too lazy to get up. You can’t go to the beach without being harassed by vendors every 10 feet. The third floor where I was, smells like fish cooking every afternoon; at night it’s gone. If more of your staff understood English, that would be very helpful. A small variety store in the hotel would be appreciated. One of the 3 pools should be adults only.
The staff was friendly but still very unpleasant check in since I got late booking and their system was slow updated. It’s took me 30 minutes to check in. The pool not clean during guest walk in and out the beach with black sands. Beach in front is public so there have some local people sitting and trying to sell you their services like chairs and some activities. That made me feel aware of with the surrounding.
The hotel , Staff food everything was perfect. There is not one thing I can say was remotely bad because it wasn't. Will always book my trip there
Beautiful hotel very we kept and the staff was very helpful the only complaint I have is at the beach a lot of hustlers trying to sell you something it's hard to relax . But the pool area is free of that and had an exellent bar staff Edgar, one of the managers took care of some reservation adjustments for me and made my arrival worry free if I went back to Cartagena this is the place I would stay
This is a modern hotel that is close to the beach and an easy cab ride to the historic city center.
Perfect for a meeting, nice hotel close to the beach
Had a terrible experince staying inside the walled city changed my accomdations to the Hilton and what a relief!!! The outside is in need of maintenance but the interior was well taken care of and the staff was helpful, friendly, and knowledgeable. The bar was great and was able to order an old fashioned to take a load off.
Very close to beach. Nice room and very comfortable beds. I love it and definitely wil go back
A Very good, clean, safe hotel. Very close to food, shopping and a just 10 minute and very inexpensive cab ride to the old city. More like a high 4 to 4.5 at most star rated hotel. Definitely not a 5! But still a very nice hotel and I would very much recommend it and I would definitely stay here again. Hotel staff was very attentive and room was very clean. Comfortable beds and the free Wi-Fi is a plus.
Very nice and clean hotel and I have nice time with my family I recommend for everyone come to Colombia
Very friendly attentive staff was the highlight of the trip, this hotel is on the beach in Cartagena which you could say would be a prime location if you enjoy to stay on a beach with sand that looks like dirt. The sand is completely brown. We were travelling in July and the weather was stinking hot and all events that we attended at the hotel (note that we visited for a work function) were outside as seems they didn't have room for these events inside. I ate at all outlets of the hotel and food was really terrible, Hilton should be ashamed of this quality as they have the knowledge how to do better than this. A couple meals were just completely inedible. Rooms were very dirty, black grime in the creases of the light switches and the tile floor which had no excuse to be dirty was not clean. Room smelt of must and had to keep the airconditioning very low in order to keep the smell at bay. I was lucky to have airconditioner that worked as many colleagues complained of problems with the airconditioning. I don't recommend this hotel at all, and when choosing a hotel in Cartagena (if you must go!) make sure you stay in the "walled" City there are a few very tasteful hotels down there and this is where all of the beauty of Cartagena is.
Friendly staff clean rooms, nice clean pools, all was as advertized. Taxi can get you anywhere of interest. We never felt threatened when walking the streets of Cartagena.
Would've liked more restaurants and a less wait time for pool side service.
The hotel is a bit cut off from things, so if you want to do any walking around where you stay, this would not be the place. The pool, however, is really nice and very well maintained. There are actually three pools and three hot tubs and a nice little outdoor swim-up bar. All of this is very nice and relaxing and by far preferable to the beach which looks very dark and is crawling with vendors who don't take "no" for an answer. The cleaning staff is lovely, the front desk is very accommodating and, if you don't mind a long wait, the food service is pleasant. The beds and pillows are very comfortable! The rooms look a little run down (stained light shades, marks on walls, etc.) but it is comfortable and pleasant.
Very nice hotel, but for the price, one could expect free breakfast, free wifi, and a shuttle to/from the airport.
Our stay was amazing . Had an exceptional time. Everyone was very help.
Has direct access to 'semi-private' beach apart from 4 to 5 pools. The rooms are clean, though could have been better kept. The sea-facing rooms have nice ocean view but sadly do not have balconies. Breakfast spread is huge (and good!), but quite pricey (and usually not included in room price). They charge more than the indicative rate shown in Orbitz. The staff is friendly and caring.
The hotel location was great. Nice size pool and close to the beach.
Hotel highlights
- Free parking
- Onsite dining
- Marina
- 3 outdoor pools
Hilton Cartagena places you within a short walk of Rio Cartagena Casino and within a mile (2 km) of Castillo Grande Beach. This 341-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a marina, and 4 restaurants. On the beach, it's also near Puerta del Reloj and San Felipe de Barajas Castle.
Dining
Have a drink at the bar or enjoy onsite dining at 4 restaurants, such as Las Chivas Restaurant that specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
Rooms
All 341 air-conditioned rooms feature MP3 docks, refrigerators, and minibars. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free newspapers, and laptop-compatible safes are also available.
Property features
Guests of Hilton Cartagena have access to a marina, 3 outdoor pools, and a children's pool. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a sauna, and outdoor tennis courts.
Guest reviews for Hilton Cartagena
Everyone
Great location, friendly staff, amazing beach and pool.
Everyone
Tried to get a room with Ocean view and was willing to pay extra but the front desk employee made it impossible with extremely high rate per night. We only get the chance to visit cities like Cartagena once, but if it ever happened again, it will not be Hilton Cartagena! I gave good reviews because everything else was pleasant.
excellent breakfast buffet
Everyone
The hotel staff was friendly, helpful and competent ... as was the restaurant staff. The pool bar staff were unfriendly, really slow and play favorites. The pool attendants take payola to put towels out at 8am for guests too lazy to get up. You can’t go to the beach without being harassed by vendors every 10 feet. The third floor where I was, smells like fish cooking every afternoon; at night it’s gone. If more of your staff understood English, that would be very helpful. A small variety store in the hotel would be appreciated. One of the 3 pools should be adults only.
overrated hotel, below hilton standard
Everyone
The staff was friendly but still very unpleasant check in since I got late booking and their system was slow updated. It’s took me 30 minutes to check in. The pool not clean during guest walk in and out the beach with black sands. Beach in front is public so there have some local people sitting and trying to sell you their services like chairs and some activities. That made me feel aware of with the surrounding.
awesome place to stay
Everyone
The hotel , Staff food everything was perfect. There is not one thing I can say was remotely bad because it wasn't. Will always book my trip there
great hotel
Everyone
Beautiful hotel very we kept and the staff was very helpful the only complaint I have is at the beach a lot of hustlers trying to sell you something it's hard to relax . But the pool area is free of that and had an exellent bar staff Edgar, one of the managers took care of some reservation adjustments for me and made my arrival worry free if I went back to Cartagena this is the place I would stay
Everyone
This is a modern hotel that is close to the beach and an easy cab ride to the historic city center.
Everyone
Perfect for a meeting, nice hotel close to the beach
Everyone
Had a terrible experince staying inside the walled city changed my accomdations to the Hilton and what a relief!!! The outside is in need of maintenance but the interior was well taken care of and the staff was helpful, friendly, and knowledgeable. The bar was great and was able to order an old fashioned to take a load off.
nice and clean
Everyone
Very close to beach. Nice room and very comfortable beds. I love it and definitely wil go back
