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Waldorf Astoria Riviera Maya, an All-Inclusive Experience

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Photo gallery for Waldorf Astoria Riviera Maya, an All-Inclusive Experience

A modern outdoor seating area with a fire feature, palm trees, and a view of the ocean.
Creator video - submitted by The VonBKs
An aerial view of a resort with multiple swimming pools, sun loungers, and a beach.
A modern hotel room with a large bed, a TV, a seating area with a view of the ocean, and a balcony with a glass door.
A dining table with a view of the ocean, wicker chairs, and a bottle of wine.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • All inclusive
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Xoximilco
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a desk with a chair, a TV, and a view of the ocean.

Room, 1 King Bed, Oceanfront

  • Partial ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a TV, a balcony with a view of the ocean, and a seating area with a table and chairs.

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

A modern living room with a large sofa, a blue armchair, and a view of the sea through a sliding glass door.

Deluxe Suite, 1 King Bed, Ocean View

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

A modern hotel room with a large bed, a sofa, a glass coffee table, a TV, and a seating area with a chair and a small table.

Suite, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

A modern hotel room with a large bed, a sitting area with a view, a TV, and a balcony.

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

A modern indoor pool table with a wooden finish, a glass partition with frosted panels, and a colorful geometric wall art piece.

Suite, (Master Suite, Swim up)

  • Partial ocean view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(2 reviews)
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a view of the ocean, a seating area with a chair and a small table, and a wooden accent wall.

Suite, 1 King Bed, Oceanfront

  • Sea view
  • 1035 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

A modern hotel room with a large bed, a TV, a balcony with a view of the sea, and a dining area.

Room, 1 King Bed, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

A modern bathroom with a toilet, bidet, and a small stool.

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

A hotel room with a wooden wardrobe, a bed with white linens, a marble floor, and a view of a hallway with a wooden door.

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(8 reviews)
  • Sea view
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed and Two Double Beds (Amai)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and Two Double Beds (Amai)

  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Room 2 Queen Beds-Ocean Front

A hotel room with two beds, a TV, a balcony with a view, and a seating area.

Deluxe Room 2 Queen Beds-Ocean Front

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room-Oceanfront

Room

Deluxe King Room-Oceanfront

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean Front King Suite

A modern hotel room with a large bed, a sitting area, a balcony with a view, and a TV.

Deluxe Ocean Front King Suite

  • Sleeps 3
  • 1 King Bed

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A resort with multiple swimming pools, a beach, and a large building with balconies.

Hilton Cancun, an All-Inclusive Resort

Cancun
  • On private beach
  • Pool
  • All inclusive
  • Pet friendly
8.6 out of 10, Excellent, 3,066 reviews
$343 nightly
The price is $420
Oct 19 - Oct 20
Total with taxes and fees
Hilton Cancun, an All-Inclusive Resort

About the neighborhood

Cancun

Waldorf Astoria Riviera Maya, an All-Inclusive Experience places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 173-room, 5-star resort has 2 outdoor pools along with private in-room plunge pools and 3 restaurants.
View more Resorts in CancunOpens in a new window

What's nearby

  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.2 miles
  • Grand Outlet Riviera Maya - 10 min drive - 4.2 miles
  • Xoximilco - 11 min drive - 4.9 miles
  • Moon Palace Golf Club - 12 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Lobby Bar - ‬16 min drive
  • ‪the cave - ‬17 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Diamond Club Lounge - ‬17 min drive
  • ‪Boulangerie - ‬15 min drive

About this property

Waldorf Astoria Riviera Maya, an All-Inclusive Experience

Guests of Waldorf Astoria Riviera Maya, an All-Inclusive Experience have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. If you decide to drive, there's free valet parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive resort include a steam room, free WiFi in public areas, and a conference center.
55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Private plunge pools, espresso makers, and free local calls are other standard amenities.
2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Dogs only
  • 2 total (51 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-006502/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Frequently asked questions

Can I book all-inclusive options at Waldorf Astoria Riviera Maya, an All-Inclusive Experience?

Waldorf Astoria Riviera Maya, an All-Inclusive Experience is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Waldorf Astoria Riviera Maya, an All-Inclusive Experience?

As of Oct 5, 2026, prices found for a 1-night stay for 2 adults at Waldorf Astoria Riviera Maya, an All-Inclusive Experience on Oct 19, 2026 start from $850, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Waldorf Astoria Riviera Maya, an All-Inclusive Experience?

Waldorf Astoria Riviera Maya, an All-Inclusive Experience offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Waldorf Astoria Riviera Maya, an All-Inclusive Experience?

This resort is located in Cancun and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Grand Outlet Riviera Maya is also within a driving distance of 4.8 mi.

Is there a spa at Waldorf Astoria Riviera Maya, an All-Inclusive Experience?

There is a full-service spa available for guests to enjoy and services include body wraps, mani/pedis, and facials.

Does Waldorf Astoria Riviera Maya, an All-Inclusive Experience have a casino?

No, Waldorf Astoria Riviera Maya, an All-Inclusive Experience doesn't have a casino.

Will I find an indoor pool at Waldorf Astoria Riviera Maya, an All-Inclusive Experience?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

Does Waldorf Astoria Riviera Maya, an All-Inclusive Experience feature a restaurant that includes a breakfast menu?

Yes, Waldorf Astoria Riviera Maya, an All-Inclusive Experience has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Waldorf Astoria Riviera Maya, an All-Inclusive Experience allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Waldorf Astoria Riviera Maya, an All-Inclusive Experience for a fee of MXN 1500 per accommodation, per day. The property also provides food and water bowls.

Where is the closest airport to Waldorf Astoria Riviera Maya, an All-Inclusive Experience?

The closest major airport to Waldorf Astoria Riviera Maya, an All-Inclusive Experience is Cancun Intl. Airport (CUN), which is 9.5 mi away (18 minutes by car).

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 179 out of 217 reviews
Rating 8 - Good. 15 out of 217 reviews
Rating 6 - Okay. 11 out of 217 reviews
Rating 4 - Poor. 6 out of 217 reviews
Rating 2 - Terrible. 6 out of 217 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscaled! Clean and great staff!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Pool side food was really good
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, relaxing stay l.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at the Waldorf. The hotel was very clean and serene, the staff was attentive and the restaurants were very good. We wished we could stay longer but we will be back!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, fresh Riviera Maya property. Great ocean views, although little if any beach to enjoy and except for a handful of unpromoted kayaks, no watersports. If you are visiting Cancun for warm weather and great hospitality this is your spot. If you are looking for authentic Mexican culture, a sprawling resort style pool, big palapa and some lively music this may not be your fit...this is Orlando south.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was absolutely amazing. From the moment you entered the lobby to the moment I left, I was pleasantly surprised by the staff and their attentiveness to details. They were friendly, helpful and knowledgeable. The rooms were also very spacious and had a ton of upgrades including a stunning view overlooking their pool and the beach. Everything was incredibly clean. I would definitely return back to this hotel next time!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Very clean. Beautiful views. Incredible food. Exceptional service. Perfect place for my family to relax.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Absolutely amazing
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the calm and quite of this property.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

All 💯👊
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Everything was great! The pool the rooms and restaurants. The only thing we
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Such an amazing experience. Fantastic staff and perfect property. Highly recommend.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent spot. Highly recommend. Food was outstanding and the yoga classes with Veronica were devine. Beautiful pool area.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property. Absolutely spotless, attentive staff, beautiful pool and facilities. Ocean view rooms with balcony soaking tubs. Daily yoga with Veronica was amazing!
Stayed 6 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The amenities and the room are great, but the food and drinks are drastically overpriced, it would cost you around $2,500 USD for 3/4 days.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Service amazing
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All excellent
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
The most beautiful property with outstanding staff
Stayed 1 night in Aug 2025

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