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Recent guest reviews

Great service, friendly staff. Did not like the 3 hour presentation when it was supposed to be 90 minutes.

El lugar tiene una vista preciosa ala piscinas y al mar ,super limpio,mucha desinfectacion ,la comida del restaurante muy buena y los meseros muy amables ,habitaciones comodas para 5 adultos y 2 niños ,se los recomiendo

The room was very clean when you come in to the hotel they had sanitizers everybody had a mask I would really recommend it.

Very quiet, older community of guests. You have to get up early to reserve a beach/pool chair which is annoying. The hotel doesn't seem to mind beach towels reserving empty chairs for hours. Other than that, it's a nice property.

2 things I wish you'd told me -normal check-in at this property is Sat. Arriving on Fri meant a room change, which did not go smoothly at all -ongoing construction right next door, jackhammers going all day. might have picked a different property if I'd known

Nice large pools, great view from room of the ocean.

Lovely property but I felt like we were just cogs in a wheel. Staff was wonderful, but they were just doing their job, and doing it well. But their job did not include getting out of the box or tailoring the guest experience. And the concierge is there to get you to attend a sales presentation so they can sell you a multi-year package much like a timeshare. If you have actual questions about events and services off property they aren’t of much help. The Islander gives you access to other Royal properties in Cancun and a bus between them. The beach and the Pool in each place is somewhat different, but the restaurants serve the same food. The printed menus are even identical. And the food isn’t all that great.

customer service was horrible, The breakfast is of a limited option, and is the same every day. Also, the quality of the breakfast is horrible.

The employees and the rooms had issue with water in tub draining

Seeing a sea turtle come onto the beach. Didn’t like the Sargassum (seaweed). I know this is beyond resort’s control. However, there is a far right area by the end of the Islanders property line, near vacant lot, that the Royal Islander should, in my opinion clean as they clean daily. The food at the Taco restaurant on the second floor was served to us cold. That meal was disappointing and pricey for what we ate. Chicken sandwiches we ate for lunch were delicious and the Royal Market always is a plus.

Very nice hotel and very friendly staff. Will definitely go there again.

Everything is good and good services Clean Pool,Beautiful Place for vacations all year

I loved the proximity to the beach and the beautiful surrounding area. The hotel doesn't have the most updated amenities, and my room was a little underwhelming. The staff was great, however, and very friendly. If you don't plan on spending all of your time in your room during your stay, i would say its an excellent choice.

We liked everything. We didnt realize that we would have dishes, a micrwave, refrigerater, coffee maker, and very nice grocery store! The view was smazing. Beach wss cleaned often, furniture by the pool and in the rooms very good. We will stay each year!

Blvd. Kukulcan, Km. 17, Lote 50 Cancun QROO

Hotel highlights

  • Walking distance to Delfines Beach and Maya Cancun Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

The Royal Islander - An All Suites Resort places you in Zona Hotelera, within a leisurely stroll of popular sights such as Delfines Beach and Maya Cancun Museum. This 179-room, 3.5-star resort has 4 restaurants, an outdoor pool, and free in-room WiFi.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 8 AM to noon.


Rooms

The Royal Islander - An All Suites Resort's 179 soundproofed rooms provide balconies, microwaves, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other amenities include free local calls, ceiling fans, and laptop-compatible safes. Limited housekeeping is available.


Property features

Guests of The Royal Islander - An All Suites Resort have access to an outdoor pool, a children's pool, and outdoor tennis courts. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this beach resort include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

2 Bedroom Master Suite with Fully Equipped Kitchen

1 King Bed | 2 Twin Beds | Sleeps 6

1 Bedroom Suite with Fully Equipped Kitchen

1 King Bed and 2 Twin Beds | Sleeps 4

Junior Double Room

2 Double Beds | Sleeps 3

Suite, 1 Bedroom, Kitchen, Beachfront

1 King Bed and 2 Twin Murphy Beds | Sleeps 4

Guest reviews for The Royal Islander - An All Suites Resort

Everyone (56) Couples (6) Family (15) Friends (1)
5
Everyone

Great service, friendly staff. Did not like the 3 hour presentation when it was supposed to be 90 minutes.

By on Sep 28, 2020

Review comment responded on Sep 29, 2020

Dear Guest, Thank you for taking the time to post about our resort. We'll make sure to share your comments with the Sales & Marketing management so that our service may improve. This presentations are a great option for customers interested in return to Cancun and the Mexican Caribbean but we understand they're not for everybody. Nevertheless, we're glad to learn you enjoyed your visit and we look forward to welcoming you again soon.

5
Everyone

By on Sep 12, 2020

Review comment responded on Sep 15, 2020

Thank you for rating our resort

4
Everyone

By on Aug 17, 2020

5
Family

El lugar tiene una vista preciosa ala piscinas y al mar ,super limpio,mucha desinfectacion ,la comida del restaurante muy buena y los meseros muy amables ,habitaciones comodas para 5 adultos y 2 niños ,se los recomiendo

By , from greenville ,sc on Aug 5, 2020

5
Family

The room was very clean when you come in to the hotel they had sanitizers everybody had a mask I would really recommend it.

By , from Pennsylvania on Jul 31, 2020

5
Friends

Very quiet, older community of guests. You have to get up early to reserve a beach/pool chair which is annoying. The hotel doesn't seem to mind beach towels reserving empty chairs for hours. Other than that, it's a nice property.

By on Mar 10, 2020

4
Family Family

2 things I wish you'd told me -normal check-in at this property is Sat. Arriving on Fri meant a room change, which did not go smoothly at all -ongoing construction right next door, jackhammers going all day. might have picked a different property if I'd known

By on Feb 29, 2020

5
Partner Couples

Nice large pools, great view from room of the ocean.

By , from Austin on Feb 10, 2020

5
Everyone

By on Jan 17, 2020

2
Family with small children Partner Couples

Lovely property but I felt like we were just cogs in a wheel. Staff was wonderful, but they were just doing their job, and doing it well. But their job did not include getting out of the box or tailoring the guest experience. And the concierge is there to get you to attend a sales presentation so they can sell you a multi-year package much like a timeshare. If you have actual questions about events and services off property they aren’t of much help. The Islander gives you access to other Royal properties in Cancun and a bus between them. The beach and the Pool in each place is somewhat different, but the restaurants serve the same food. The printed menus are even identical. And the food isn’t all that great.

By , from Concord. on Nov 17, 2019

The Royal Islander - An All Suites Resort

Blvd. Kukulcan, Km. 17, Lote 50, Cancun, QROO 77500
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