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The Royal Islander - An All Suites Resort

3.5 out of 5.0

Recent guest reviews

The entrance to the resort is somewhat hidden from the street view, but still easily accessible. Check in was a breeze, we were provided with maps to the resort, given access to the facilities of all the other sister resorts, and asked to leave a $150 open credit (refunded upon check out). The resort sits on a very nice area of the beach, with great views of the ocean and the Mayan Museum behind the property. The resort tailors to an older crowd, but as a family of 4, including two teenage girls, we very much enjoyed the tranquility and serenity of the place. Rooms have a full equipped kitchen, extra pillows, blankets and WiFi access. The beds were all comfortable, including the two sofa beds located in the living room! The onsite breakfast buffet is worth your while, don't miss the green juice and waffles. Important to mention is the AMAZING service provided by the onsite car rental service. The company is "Alamo," provides great prices, full coverage, allows to pay with multiple credit/debit cards and even cash. After a bad experience with another car rental company at the airport, we decided to go instead with the onsite Alamo company at the resort. Best decision we made that day! Also, public transportation is available a short 5 minute walk away from the resort's entrance ($11 pesos each way per person, 20 minutes with traffic.) Overall, great service, location, rooms and onsite Alamo car rental.

Arrived to the Royal Islander early due to a flight change they quickly assisted us with getting our room ready for us. Due to check ins being from Friday to Friday we were in our first room which was decent, our surprise came in the next morning when we were upgraded to the 5th floor with such an incredible view! The grounds are decent, a tad bit outdated but for the price you can't beat it. as for the staff, if I could give them 6 stars I would. They did such an excellent job, treated us like we were family!

Great experience no complains . Hotel is amazing loved everything about my trip

Very nice but crazy Saturday switch room is required. This is a timeshare ownership which requires hotel quests to pack up and move rooms. Horrible service. Demanded I stay in room for hours while they clean other room to move to. With so many other hotels, would never stay here again.

Hotel muy agradable y comodo. Habitaciones muy espaciosas y limpias.

We had a great time beach and the weather was great but the water weves we little to much for us to use the beach.

Rented a villa (2 bedrooms) for 6 people Only given 4 towels Not a nice as you would imagine for the price Cleaning lady was rude about what goes in the thrash can. Limited selection of places to eat at the hotel, and food is not that great, besides breakfast. Breakfast buffet was great. Alcohol and drinks are bottom shelf - this was not an all-inclusive hotel- so expected better quality. Good sized pools.

VERY clean room, awesome food, spectacular views and amazing staff. This is a fabulous place to stay with friends or family or both!

Nos gustó mucho no tuvimos ningún complain me gustaría regresar porque nos faltó mucho que conocer la próxima ves pienso ir con mi familia.

This place was everything and more. Everyone was super helpful. The location was prefect. We took the bus our to and from places our whole time there. I rate this hotel and my stay a 4.75. The only reason why i wont give it a full 5 star is because when we changed our room on saturday the room we were swicthed to was not cleaned. They do not get the room ready for the swicth witcj creeped me out a bit. We had to get ready to go out and ride ATV bjt coudnt because the bathroom wasnt cleaned wich blew. But other than that Amzing hotel.

Great first stay. Will go back... everything was great.

Staff was fantastic. Food and drink prices very fair.

We have stayed at the Islander for well over 20 years and had the opportunity to add one night there to our Cancun stay this year. Much of the restaurant staff at the Cayo Largo has been there for that long so it is like family. The weather was beautiful and our brief stay there was transitioned beautifully, as well as the departure and trip to the airport.

Generally, this is a good hotel, but they have a little bit annoying person who whole time that we stayed there, tried to sell some tours for us. She called to our room and was waiting us in lobby, but she knew that we have our car and decided to go to all tours by our selfs.

I have been in this hotel at least 3 times with the last year. It is very clean. Very convenient. Staff friendly. Supermarket where you can buy your drinks, snacks, etc. The only disadvantage is that many old people. There is fun, boring environment. Good for people who just want to relax at the beach. Cancun is not a destination just to relax, you go there to have fun. If you want quiet and calm, go to Riviera Maya.

I just got back home from my Cancún vacation. This is a great hotel. I chose a room with a kitchen. However, I didn't use the kitchen much because I chose the breakfast option & ate out or had a tour that Included a meal. There is housekeeping daily except on Sundays. The best part, every room has a view of the beach. It is low season (the time i like to go) & the place is not crowded. It was very peaceful & quiet, plus, plenty of spots to choose at the pool, beach, or on-site restaurants. What I also love about this place is that they have their own shuttle that stops at the sister hotels. Let me make note, although you pay for every thing by using your keycard, you also use your keycard to make purchases or eat at the sister hotels... what else can I say... I'm returning for sure.

You can purchase your groceries at the local market for much more less money than paying high all inclusive resorts

Te Hotel is very nice and quiet. The beach is just awesome, clean rooms, nice food... No complains at all.

Very beautiful! Hotel staff always very nice. Great views. a little confusing to find room the first day but we got the hang of it. You have to pay for Internet ervice if you need to print stuff or anything like that. If you arrive not a a Friday you will need to switch rooms on Saturday but they will take care of it if you have things planned. Great place overall. Will definitely be back!

The only issue was being put through a time share presentation. Would have been nice to know ahead of time. Otherwise the staff were tremendous! Very courteous, and very accommodating. We are going back definitely.

Blvd. Kukulcan, Km. 17, Lote 50 Cancun QROO

Hotel highlights

  • Walking distance to Delfines Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan within a short walk of Delfines Beach, The Royal Islander - An All Suites Resort is within a mile (2 km) of other popular sights such as El Rey Ruins. This 3.5-star condo resort has 179 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and free in-room WiFi. It's on the beach and also near La Isla Shopping Mall and Maya Cancun Museum.


Dining

This condominium resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All of The Royal Islander - An All Suites Resort's 179 condos are soundproofed and have an array of amenities, including balconies, microwaves, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Free local calls, ceiling fans, and laptop-compatible safes are also standard. Limited housekeeping is available.


Property features

The Royal Islander - An All Suites Resort features an outdoor pool, a children's pool, and a health club. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this beach condominium resort include outdoor tennis courts, free WiFi in public areas, and a business center.

Room options

1 Bedroom Suite with Fully Equipped Kitchen

King 1 | Sleeps 4

2 Bedroom Master Suite with Fully Equipped Kitchen

King 1 | Twin 2 | Sleeps 6

Guest reviews for The Royal Islander - An All Suites Resort

Everyone (19) Couples (34) Business (1) Family (36) Friends (6) Other (4)
4

great beach location

Families

The entrance to the resort is somewhat hidden from the street view, but still easily accessible. Check in was a breeze, we were provided with maps to the resort, given access to the facilities of all the other sister resorts, and asked to leave a $150 open credit (refunded upon check out). The resort sits on a very nice area of the beach, with great views of the ocean and the Mayan Museum behind the property. The resort tailors to an older crowd, but as a family of 4, including two teenage girls, we very much enjoyed the tranquility and serenity of the place. Rooms have a full equipped kitchen, extra pillows, blankets and WiFi access. The beds were all comfortable, including the two sofa beds located in the living room! The onsite breakfast buffet is worth your while, don't miss the green juice and waffles. Important to mention is the AMAZING service provided by the onsite car rental service. The company is "Alamo," provides great prices, full coverage, allows to pay with multiple credit/debit cards and even cash. After a bad experience with another car rental company at the airport, we decided to go instead with the onsite Alamo company at the resort. Best decision we made that day! Also, public transportation is available a short 5 minute walk away from the resort's entrance ($11 pesos each way per person, 20 minutes with traffic.) Overall, great service, location, rooms and onsite Alamo car rental.

By , from Texas on Jun 19, 2017

5

best vacation ever

Everyone

Arrived to the Royal Islander early due to a flight change they quickly assisted us with getting our room ready for us. Due to check ins being from Friday to Friday we were in our first room which was decent, our surprise came in the next morning when we were upgraded to the 5th floor with such an incredible view! The grounds are decent, a tad bit outdated but for the price you can't beat it. as for the staff, if I could give them 6 stars I would. They did such an excellent job, treated us like we were family!

By , from G on Jun 5, 2017

Review comment responded on Jun 15, 2017

Dear Guest, Thank you for taking time to post about our resort. Rainy season months are among the most humid during the year. We are sorry to learn that humidity affected your experience negatively. The "dry" season in Cancun is from October to March. Probably this months will be more suitable for your next vacation in Cancun. We look forward to welcoming you again. Warm Regards.

5

amazing

Everyone

Great experience no complains . Hotel is amazing loved everything about my trip

By on Jun 4, 2017

4

nice but is timeshare resort

Everyone

Very nice but crazy Saturday switch room is required. This is a timeshare ownership which requires hotel quests to pack up and move rooms. Horrible service. Demanded I stay in room for hours while they clean other room to move to. With so many other hotels, would never stay here again.

By , from Orlando on May 30, 2017

4
Everyone

We had a great time beach and the weather was great but the water weves we little to much for us to use the beach.

By on Apr 10, 2017

3

expected more out of a 4 star hotel

Everyone

Rented a villa (2 bedrooms) for 6 people Only given 4 towels Not a nice as you would imagine for the price Cleaning lady was rude about what goes in the thrash can. Limited selection of places to eat at the hotel, and food is not that great, besides breakfast. Breakfast buffet was great. Alcohol and drinks are bottom shelf - this was not an all-inclusive hotel- so expected better quality. Good sized pools.

By on Apr 9, 2017

4

awesome resort - will be back!

Everyone

VERY clean room, awesome food, spectacular views and amazing staff. This is a fabulous place to stay with friends or family or both!

By on Apr 7, 2017

4

great 1st time in cancun

Everyone

This place was everything and more. Everyone was super helpful. The location was prefect. We took the bus our to and from places our whole time there. I rate this hotel and my stay a 4.75. The only reason why i wont give it a full 5 star is because when we changed our room on saturday the room we were swicthed to was not cleaned. They do not get the room ready for the swicth witcj creeped me out a bit. We had to get ready to go out and ride ATV bjt coudnt because the bathroom wasnt cleaned wich blew. But other than that Amzing hotel.

By , from Bronx NY on Mar 12, 2017

5
Everyone

Great first stay. Will go back... everything was great.

By , from blm. il on Mar 8, 2017

5

great hotel for price and close to beach

Everyone

Staff was fantastic. Food and drink prices very fair.

By , from bloomington il on Mar 5, 2017