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Secrets The Vine Cancun All Inclusive

5.0 out of 5.0

Recent guest reviews

Tasty food, great drinks, amazing view from the room balcony, beautiful beach, and the staff could not be more amazing. Enough said :)

Restaurants seemed unavailable. Too long of a wait. wedding parties occupied several restaurants.

Second time at secrets the vine and it still very beautiful and the staff is very nice. On the downside room service food was terrible..

My husband and I had an amazing honeymoon experience! The rooms were clean and beautiful, the staff were accommodating and friendly, and the food was impressive! We definitely will be returning! Completely worth the extra money!

We stayed for 4 days 4 nights. Great shows every night. Drinks and food where amazing. Service and courtesy of staff was absolutely perfect. Sylvia in room service was so careering, professional and attentive. Hostess at Dragons was also a pleasure to meet. She welcomed us every day and was attentive. The entertainment staff was great and accommodating. Sea Salt staff and managers where incredibly prepared and service professionals. Brinks while by the pool where great and plentiful. The blue Grill staff where also great. there was a towel and beach chair employee that was

Another exceptional stay at Secrets the Vine. Hate to leave can't wait to return.

I will never stay here again. This hotel is so loud and noisy. You can hear music all day and night in your hotel room with door closed. There are no bathtubs in room unless you want to pay extra to stay in a honeymoon suite. The bedding old. Sheets had balls on them and felt like sand in the bed. Staff is nice. Food average. They serve small portions and half the time they will get order right. Lighting in room is very dim making it hard to see. I'm shocked this hotel had so many good reviews after staying there. Big disappointment. You can get more for your money and better quality at other hotels .

Nice hotel, friendly staff. But takes forever to get food at the restaurants.

Great hotle and staffs, the environment is so amazing!

The first thing you will notice is how amazing the staff is when they first greet you as you enter the resort. Everyone is super accommodating and respectful of your vacation/relaxation. The facilities and rooms are top notch and the pools are gorgeous. There are three infinity pools (the fourth infinity pool on the fourth floor is exclusive access only) and 6+ different restaurants to choose from for food/drinks. If you want to go on excursions beyond the all-inclusive package, the staff are more than willing to help and they will offer fair prices.

Wanted a short getaway; found easy travel, congenial staff, glorious sun, splendid weather, and marvelous spa & dining. Nearly perfect!

Everything was great, would definitely stay there again!

Not the most greatest experience. Considering the price, guess there was much expectations. Hotel mostly accomodates to couples and not families. Had to wait almost an hour to be seated for group bigger than 6.

every thing was good except the food was low quality.

It was an amazing experience. The staff is wonderful. The only thing I think they need to improve is nightlife options. The piano bar lounge dj didnt play current music for dancing.

Customer service and attention to detail were phenomenal. 5 star treatment. Spa was amazing. Entertainment was fabulous. Room was huge. The overall experience was exceptional.

It was a very nice hotel. It was very windy. It seams that there's a bit of the wind tunnel created by the tower and the hotel adjacent.

Secrets the Vine was an excellent resort, especially for the price. It was small enough to feel intimate, but had all of the amenities and options of larger resorts.

We had a wonderful vacation at secrets the vine. The resturants were great and all the service was great.

Nice hotel , good food and a great staff , beautiful beach this was our second stay

Blvd. Kukulcan km. 14.5 Retorno Del Rey Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Avenida Kukulkan within 2 miles (3 km) of La Isla Shopping Mall, Secrets The Vine Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 497-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a marina, and a full-service spa. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:30 AM. There are multiple options for onsite dining with 7 restaurants, including Market Cafe, which specializes in Mexican cuisine and serves breakfast, lunch, and dinner, and Dragons with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

The 497 rooms are individually decorated and have an array of amenities, including free minibar items, furnished balconies, and iPod docks. Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, coffee makers, and free bottled water are other standard amenities.


Property features

Secrets The Vine Cancun All Inclusive features a marina, a full-service spa, and 4 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle for MXN 920 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a fitness center, and a sauna.

Room options

Deluxe ocean view king

King 1 | Sleeps 2

Honeymoon Suite, Ocean View

King 1 | Sleeps 2

Honeymoon Suite, 1 King Bed, Oceanfront

King 1 | Sleeps 2

Master Suite Ocean View

King 1 | Sleeps 3

Guest reviews for Secrets The Vine Cancun All Inclusive

Everyone (91) Couples (201) Business (1) Family (12) Friends (24) Other (10)
5

there are many reasons why we keep coming back

Everyone

Tasty food, great drinks, amazing view from the room balcony, beautiful beach, and the staff could not be more amazing. Enough said :)

By , from Chicago, IL on Aug 15, 2017

4

beach and swimming pools awesome!

Everyone

Restaurants seemed unavailable. Too long of a wait. wedding parties occupied several restaurants.

By , from Dallas on Aug 10, 2017

Review comment responded on Aug 12, 2017

Thank you very much for commenting us about your recent stay. We look forward to have the pleasure of having you back home in the near future.

4

beautiful views nice hotel

Everyone

Second time at secrets the vine and it still very beautiful and the staff is very nice. On the downside room service food was terrible..

By , from CA on Aug 10, 2017

Review comment responded on Aug 11, 2017

Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

5

an amazing all inclusive experience!

Everyone
Ocean view room with large balcony

My husband and I had an amazing honeymoon experience! The rooms were clean and beautiful, the staff were accommodating and friendly, and the food was impressive! We definitely will be returning! Completely worth the extra money!

By , from Los Angeles, CA on Jul 31, 2017

Review comment responded on Aug 2, 2017

Thank you for sharing your kind opinion about our resort with us, we look forward to acommodate you again in the future.

4

great vacation.

Everyone

We stayed for 4 days 4 nights. Great shows every night. Drinks and food where amazing. Service and courtesy of staff was absolutely perfect. Sylvia in room service was so careering, professional and attentive. Hostess at Dragons was also a pleasure to meet. She welcomed us every day and was attentive. The entertainment staff was great and accommodating. Sea Salt staff and managers where incredibly prepared and service professionals. Brinks while by the pool where great and plentiful. The blue Grill staff where also great. there was a towel and beach chair employee that was

By , from Orlando on Jul 25, 2017

Review comment responded on Jul 27, 2017

Thank you for sharing such a detailed review of your recent stay with us.

4
Couples

Another exceptional stay at Secrets the Vine. Hate to leave can't wait to return.

By on Jul 12, 2017

Review comment responded on Jul 21, 2017

Thank you for contacting us, we hope to serve you again in the near future.

1

noisy, loud and disriptive hotel.

Everyone

I will never stay here again. This hotel is so loud and noisy. You can hear music all day and night in your hotel room with door closed. There are no bathtubs in room unless you want to pay extra to stay in a honeymoon suite. The bedding old. Sheets had balls on them and felt like sand in the bed. Staff is nice. Food average. They serve small portions and half the time they will get order right. Lighting in room is very dim making it hard to see. I'm shocked this hotel had so many good reviews after staying there. Big disappointment. You can get more for your money and better quality at other hotels .

By , from san diego on Jun 25, 2017

Review comment responded on Jun 30, 2017

Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

3
Everyone

Nice hotel, friendly staff. But takes forever to get food at the restaurants.

By on Jun 4, 2017

Review comment responded on Jun 6, 2017

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5
Everyone

Great hotle and staffs, the environment is so amazing!

By on Jun 3, 2017

Review comment responded on Jun 5, 2017

We really appreciate your kind comments and have shared them with the members of our staff.

5

amazing all-inclusive resort w/ excellent service!

Everyone

The first thing you will notice is how amazing the staff is when they first greet you as you enter the resort. Everyone is super accommodating and respectful of your vacation/relaxation. The facilities and rooms are top notch and the pools are gorgeous. There are three infinity pools (the fourth infinity pool on the fourth floor is exclusive access only) and 6+ different restaurants to choose from for food/drinks. If you want to go on excursions beyond the all-inclusive package, the staff are more than willing to help and they will offer fair prices.

By on Mar 31, 2017

Review comment responded on May 29, 2017

We thank you for taking the time to share such a wonderful review of your experience with us.