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Secrets The Vine Cancun All Inclusive

5.0 out of 5.0

Recent guest reviews

Nice hotel, friendly staff. But takes forever to get food at the restaurants.

Great hotle and staffs, the environment is so amazing!

The first thing you will notice is how amazing the staff is when they first greet you as you enter the resort. Everyone is super accommodating and respectful of your vacation/relaxation. The facilities and rooms are top notch and the pools are gorgeous. There are three infinity pools (the fourth infinity pool on the fourth floor is exclusive access only) and 6+ different restaurants to choose from for food/drinks. If you want to go on excursions beyond the all-inclusive package, the staff are more than willing to help and they will offer fair prices.

Wanted a short getaway; found easy travel, congenial staff, glorious sun, splendid weather, and marvelous spa & dining. Nearly perfect!

Everything was great, would definitely stay there again!

Not the most greatest experience. Considering the price, guess there was much expectations. Hotel mostly accomodates to couples and not families. Had to wait almost an hour to be seated for group bigger than 6.

every thing was good except the food was low quality.

It was an amazing experience. The staff is wonderful. The only thing I think they need to improve is nightlife options. The piano bar lounge dj didnt play current music for dancing.

Customer service and attention to detail were phenomenal. 5 star treatment. Spa was amazing. Entertainment was fabulous. Room was huge. The overall experience was exceptional.

It was a very nice hotel. It was very windy. It seams that there's a bit of the wind tunnel created by the tower and the hotel adjacent.

Secrets the Vine was an excellent resort, especially for the price. It was small enough to feel intimate, but had all of the amenities and options of larger resorts.

We had a wonderful vacation at secrets the vine. The resturants were great and all the service was great.

Nice hotel , good food and a great staff , beautiful beach this was our second stay

Wonderful experience. Hotel was perfect. I would stay here again and recommend to everyone.

Orlando at the front desk and Valeria from the entertainment staff were absolutely awesome along with the rest of the stuff. We can't wait to be back!! The food was also amazing!!! Definitely a 5 star experience.

My husband and I have just returned (10/25-11/1/16) from one of the most relaxing and luxurious vacations we've ever been on. If you are thinking of going to Secrets, The Vine, don't hesitate! We were on the 24th Preferred club floor in the honeymoon suite with an ocean front. The views were fantastic, the room was spotless and kept that way everyday by housekeeping. Our floor concierge team, Oscar and Angel were top notch. They took care of everything for us and then some. The food was phenomenal, never tasted better anywhere. The pool on the 12th floor was the best! Tharvin took extremely good care of us, making sure we had everything we needed, he even moved the umbrella just right so my husband was in the shade and I was not! The spa was heaven! We had 2 couples massages and facials... we even paid to have our feet nibbled on by the little fish in the glass boxes... which is a really weird feeling by the way! If you are going or thinking of going... don't hesitate... just do it!

This is a beautiful hotel with great rooms and amazing views and staff. The beds are fair and the food is fair at best. The food had great presentation but lacked flavor. With the exception of the Asian restaurant every meal was soaked in salt and butter. The ribeye at the steak and seafood restaurant was less than 1/4in thick and had so much salt and butter it was inedible. The hotel has a great wine list unfortunately none of the good wines are included in the all inclusive package. Every server at all of the restaurants tried to get you to buy a bottle of wine. They have a pre rehearsed monologue to get you to buy. While I love good wine I'm not going to spend $500 for a $50 bottle of wine. I also noticed that the same bottle of wine was different prices at different restaurants within the hotel. The hotel and grounds security is second to none.

The resort is first class in terms of facilities, amenities, etc. The service is excellent. You never have to look far if you need help or have a question. The only thing lacking is the restaurant service. We had to wait approx 45-60 mins twice for dinner (no reservations accepted). The service once we had a table was very slow, but the staff is good otherwise. Room service can also be slow, but again, the staff is excellent once it arrives. We recommend getting to dinner by 7pm to avoid the wait. Other than this, a great experience.

The hotel service is incredible! Super friendly and helpful. The rooms are nice and have great view of the ocean and the bay. The mini-bar was disappointing but 24 hrs room service made up for it. The spa was amazing and truly enjoyed my morning there. The pool areas are beautiful and have great views of the ocean. The service at the pool was excellent!!! My favorite restaurant was the Bluewater Grill.. again amazing food and service! The breakfast buffet was surprisingly incredible with made to order omelettes and waffles. The Dragon restaurant had amazing sushi! Great place to relax and unwind!

Blvd. Kukulcan km. 14.5 Retorno Del Rey Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Avenida Kukulkan within 2 miles (3 km) of La Isla Shopping Mall, Secrets The Vine Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 497-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a marina, and a full-service spa. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:30 AM. There are multiple options for onsite dining with 7 restaurants, including Market Cafe, which specializes in Mexican cuisine and serves breakfast, lunch, and dinner, and Dragons with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

The 497 rooms are individually decorated and have an array of amenities, including free minibar items, furnished balconies, and iPod docks. Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, coffee makers, and free bottled water are other standard amenities.


Property features

Secrets The Vine Cancun All Inclusive features a marina, a full-service spa, and 4 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle for MXN 920 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a fitness center, and a sauna.

Room options

Deluxe ocean view king

King 1 | Sleeps 2

Honeymoon Suite, Ocean View

King 1 | Sleeps 2

Honeymoon Suite, 1 King Bed, Oceanfront

King 1 | Sleeps 2

Master Suite Ocean View

King 1 | Sleeps 3

Guest reviews for Secrets The Vine Cancun All Inclusive

Everyone (85) Couples (200) Business (1) Family (12) Friends (24) Other (10)
3
Everyone

Nice hotel, friendly staff. But takes forever to get food at the restaurants.

By on Jun 4, 2017

Review comment responded on Jun 6, 2017

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5
Everyone

Great hotle and staffs, the environment is so amazing!

By on Jun 3, 2017

Review comment responded on Jun 5, 2017

We really appreciate your kind comments and have shared them with the members of our staff.

5

amazing all-inclusive resort w/ excellent service!

Everyone

The first thing you will notice is how amazing the staff is when they first greet you as you enter the resort. Everyone is super accommodating and respectful of your vacation/relaxation. The facilities and rooms are top notch and the pools are gorgeous. There are three infinity pools (the fourth infinity pool on the fourth floor is exclusive access only) and 6+ different restaurants to choose from for food/drinks. If you want to go on excursions beyond the all-inclusive package, the staff are more than willing to help and they will offer fair prices.

By on Mar 31, 2017

Review comment responded on May 29, 2017

We thank you for taking the time to share such a wonderful review of your experience with us.

5

great hotel near beach, congenial, fabulous spa

Everyone

Wanted a short getaway; found easy travel, congenial staff, glorious sun, splendid weather, and marvelous spa & dining. Nearly perfect!

By , from Chicago on Mar 22, 2017

5
Everyone

Everything was great, would definitely stay there again!

By on Mar 12, 2017

2

eh~

Everyone

Not the most greatest experience. Considering the price, guess there was much expectations. Hotel mostly accomodates to couples and not families. Had to wait almost an hour to be seated for group bigger than 6.

By , from new york on Mar 5, 2017

5

nice hotel

Everyone

every thing was good except the food was low quality.

By on Feb 21, 2017

5
Everyone

It was an amazing experience. The staff is wonderful. The only thing I think they need to improve is nightlife options. The piano bar lounge dj didnt play current music for dancing.

By on Feb 13, 2017

5

exceptional experience

Couples

Customer service and attention to detail were phenomenal. 5 star treatment. Spa was amazing. Entertainment was fabulous. Room was huge. The overall experience was exceptional.

By , from Wisconsin on Jan 30, 2017

4
Everyone

It was a very nice hotel. It was very windy. It seams that there's a bit of the wind tunnel created by the tower and the hotel adjacent.

By on Jan 18, 2017