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Secrets The Vine Cancun - All Inclusive - Adults Only

5.0 out of 5.0
Overview Reviews Amenities & Policies
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO
1-844-663-2269
4.5
out of 5
"Excellent!"
See all 505 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Couples
  • Everyone
  • hotel.reviews.categoryPartner

Recent guest reviews

The service was so amazing one of the things that really was awsome my wife had a severe cough in the middle of the night and the front desk clerk had the pharmacy bring her medicine.

I have absolutely no complaints. My husband and I went for our honeymoon and enjoyed our time. The restaurant options and food were amazing. You can even choose to dine on your room patio at no extra charge. The rooms were cleaned multiple times a day. This is the perfect place to relax and enjoy the luxuries of relaxing poolside or on the beach.

The hotel is very clean and modern. Good for older crowds (30+) and couples. The food is average but there are a number of options. There is very limited entertainment and is mostly about relaxing time. Beds are not very comfortable.

Very nice resort. We love secrets. Only recommendation is to ask if people want to see coupons and credits instead of forcing it upon them right after check in. People can spend half the day traveling and sometimes just want to go their room, shower, and relax. I politely declined, and still was pressured to see the coupons and credits presentation. We stayed at Secrets multiple times so my wife and I are very familiar with how the coupons and credits work, even after explaining it to the representative he still insisted to he show us.

I loved how friendly all the staff at the resort were! They remembered my boyfriend and I each day and made the effort to make conversation with us. The resort was always very clean and smelled nice. The pools were comfortable and clean and the games at the pool were always fun!

Everything was great no complaints. Service was amazing. Food was excellent. Highly recommend the steakhouse.

The Staff always going above and beyond! It’s Their Pleasure!

The staff was excellent. Especially at the Market Cafe.

I loved everything about this hotel, you didn’t have to leave because everything was there, I will truly recommend this hotel. Me and my husband stayed here for our honeymoon and was treated with royalty.

Enjoyed the preferred pool, very quiet and the service was excellent.

Excellent food and great customer service! Will definitely be back!

Very well managed property with great amenities and wonderful staff. Had a good time. Thank you!

Blvd. Kukulcan km. 14.5 Retorno Del Rey Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera within a short walk of Aquaworld, Secrets The Vine Cancun - All Inclusive - Adults Only is within 2 miles (3 km) of other popular sights such as Cancun Interactive Aquarium. This 497-room, 5-star hotel welcomes business and leisure travelers with 4 outdoor pools, a marina, and a full-service spa. It's connected to the convention center in central Cancun and also close to La Isla Shopping Mall and Delfines Beach.


Dining

There are multiple options for onsite dining with 7 restaurants, including Market Cafe, which specializes in Mexican cuisine and serves breakfast, lunch, and dinner, and Dragons with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

The 497 rooms are individually decorated and have an array of amenities, including free minibar items, furnished balconies, and coffee makers. Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, laptop-compatible safes, and phones are other standard amenities.


Property features

Secrets The Vine Cancun - All Inclusive - Adults Only features a marina, a full-service spa, and 4 outdoor pools. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a fitness center, a sauna, and free WiFi in public areas.

Room options

Deal of the Day

Full 2 | King 1 | Sleeps 3
$481* Per night/room Oct 24 - Oct 25

Deluxe Ocean View King

King 1 | Sleeps 2

Preferred Club Master Suite Ocean Front

King 1 | Sleeps 3

Honeymoon Suite Ocean View

King 1 | Sleeps 2

Preferred Club Honeymoon Suite Ocean Front

King 1 | Sleeps 2

Guest reviews for Secrets The Vine Cancun - All Inclusive - Adults Only

Everyone (210) Couples (237) Business (1) Family (22) Friends (24) Other (10)
5
Partner Couples

The service was so amazing one of the things that really was awsome my wife had a severe cough in the middle of the night and the front desk clerk had the pharmacy bring her medicine.

By on Oct 8, 2019

Review comment responded on Oct 8, 2019

Many thanks for taking the time to rate and share your comments about your recent experience. Our team looks forward to being your hosts again on your next visit to the Mexican Caribbean. Best Regards,  Mercedes Gancedo e-Concierge

5
Partner Couples

I have absolutely no complaints. My husband and I went for our honeymoon and enjoyed our time. The restaurant options and food were amazing. You can even choose to dine on your room patio at no extra charge. The rooms were cleaned multiple times a day. This is the perfect place to relax and enjoy the luxuries of relaxing poolside or on the beach.

By on Sep 24, 2019

Review comment responded on Sep 25, 2019

Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed your experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We are looking forward to welcoming you back to Secrets The Vine Cancun, your home away from home. Best Regards, Mercedes Gancedo e-Concierge

4
Everyone

The hotel is very clean and modern. Good for older crowds (30+) and couples. The food is average but there are a number of options. There is very limited entertainment and is mostly about relaxing time. Beds are not very comfortable.

By on Sep 13, 2019

Review comment responded on Sep 13, 2019

We would like to thank you for your kind comments. We regret now that our food options and entertainment selection didn't meet your expectations. We try to create the most pleasant atmosphere in order to deliver the relaxing, indulging and luxurious getaway in the Caribbean that they seek for. We will take your comments seriously as part of our constant commitment to improving our service levels and guests experience. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Regards, Mercedes Gancedo e-Concierge

2
Everyone

By on Sep 8, 2019

Review comment responded on Sep 9, 2019

Many thanks for taking the time to rate our resort. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused. Regards, Mercedes Gancedo e-Concierge

5
Everyone

By on Sep 5, 2019

Review comment responded on Sep 5, 2019

Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future.  Best Regards,    Mercedes Gancedo e-Concierge

4
Everyone

By on Sep 2, 2019

Review comment responded on Sep 3, 2019

Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future.  Best Regards,  Mercedes Gancedo e-Concierge

5
Families

Very nice resort. We love secrets. Only recommendation is to ask if people want to see coupons and credits instead of forcing it upon them right after check in. People can spend half the day traveling and sometimes just want to go their room, shower, and relax. I politely declined, and still was pressured to see the coupons and credits presentation. We stayed at Secrets multiple times so my wife and I are very familiar with how the coupons and credits work, even after explaining it to the representative he still insisted to he show us.

By on Aug 14, 2019

Review comment responded on Aug 14, 2019

Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful getaway. We regret to know this was your experience with Unlimited Vacation Club. We have shared your concern with the correct department. We hope to have the honor of welcoming you back in the near future.  Best Regards, Mercedes Gancedo e-Concierge

5
Partner Couples Friends

I loved how friendly all the staff at the resort were! They remembered my boyfriend and I each day and made the effort to make conversation with us. The resort was always very clean and smelled nice. The pools were comfortable and clean and the games at the pool were always fun!

By on Aug 8, 2019

Review comment responded on Aug 9, 2019

On behalf of Secrets The Vine Cancun we would love to thank you for taking the time to share your kind review about your stay with us. We are happy to read that our employees made your trip so special. The kindness of the staff is the basis of a beautiful experience. A memorable vacation is always priceless. We hope to have you back for your next Cancun getaway, we will be waiting for more memorable experiences! Best Regards, Mercedes Gancedo e-Concierge

5
Families

Everything was great no complaints. Service was amazing. Food was excellent. Highly recommend the steakhouse.

By on Aug 7, 2019

Review comment responded on Aug 7, 2019

Greetings, thanks for taking the time to write and share your experience at Secrets The Vine Cancun. We appreciate your excellent comments on our steakhouse. We look forward to receiving you again at our hotel. Regards, Mercedes Gancedo e-Concierge

5
Partner Couples

The Staff always going above and beyond! It’s Their Pleasure!

By on Aug 6, 2019

Review comment responded on Aug 7, 2019

Many thanks for taking the time to rate our resort. We appreciate your high rating and sincerely look forward to welcoming you back on a future occasion to provide you with the excellent service that characterizes our resort and brand.  Best Regards,    Mercedes Gancedo e-Concierge

Secrets The Vine Cancun - All Inclusive - Adults Only

Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500
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