Out of the 5 different resorts I have stayed at in Cancun, this is by far the best one!
Hotel staff was amazing and fast, food was great, room was ocean front view beautiful we had issues with the bathroom and it was fix in an hour
Everything was excellent the attendance was very good
Enjoyed the friendliness of staff, but overall the hotel is not 5 star as expected. The price is expensive compared with other resorts
We absolutely loved this resort. Having Preferred Club was definitely worth the money. The only restaurant that I felt was “slow” & not up to par like the other restaurants was Sea Side Grill. The staff were 5 star all the way!!!!
service is super good, i will go to vacation again
The service was so amazing one of the things that really was awsome my wife had a severe cough in the middle of the night and the front desk clerk had the pharmacy bring her medicine.
I have absolutely no complaints. My husband and I went for our honeymoon and enjoyed our time. The restaurant options and food were amazing. You can even choose to dine on your room patio at no extra charge. The rooms were cleaned multiple times a day. This is the perfect place to relax and enjoy the luxuries of relaxing poolside or on the beach.
The hotel is very clean and modern. Good for older crowds (30+) and couples. The food is average but there are a number of options. There is very limited entertainment and is mostly about relaxing time. Beds are not very comfortable.
Very nice resort. We love secrets. Only recommendation is to ask if people want to see coupons and credits instead of forcing it upon them right after check in. People can spend half the day traveling and sometimes just want to go their room, shower, and relax. I politely declined, and still was pressured to see the coupons and credits presentation. We stayed at Secrets multiple times so my wife and I are very familiar with how the coupons and credits work, even after explaining it to the representative he still insisted to he show us.
I loved how friendly all the staff at the resort were! They remembered my boyfriend and I each day and made the effort to make conversation with us. The resort was always very clean and smelled nice. The pools were comfortable and clean and the games at the pool were always fun!
Everything was great no complaints. Service was amazing. Food was excellent. Highly recommend the steakhouse.
The Staff always going above and beyond! It’s Their Pleasure!
Located in Zona Hotelera within a short walk of Aquaworld, Secrets The Vine Cancun is within 2 miles (3 km) of other popular sights such as Cancun Interactive Aquarium. This 497-room, 5-star hotel has 4 outdoor pools along with a marina and a full-service spa. It's connected to the convention center in central Cancun and also close to La Isla Shopping Mall and Delfines Beach.
There are ample dining options with 7 onsite restaurants, including Market Cafe, which specializes in Mexican cuisine and serves breakfast, lunch, and dinner, and Dragons with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.
All 497 individually decorated rooms provide furnished balconies, free international calls, and free local calls. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, ironing boards, and desks are other standard amenities.
Secrets The Vine Cancun features a marina, a full-service spa, and 4 outdoor pools. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only hotel include a fitness center, a sauna, and free WiFi in public areas.
Out of the 5 different resorts I have stayed at in Cancun, this is by far the best one!
We sincerely appreciate that you have selected our resort as the host of your recent getaway to our beautiful destination. We are glad to hear that your experience was excellent and that you were impressed with our facilities and service. Your kind words will serve as an inspiration to keep up with our work. We hope to have the honor to welcome you back home in the not so distant future. Best Regard.
We sincerely apologize if there were any shortcomings in our end. Our guest feedback is very important to us. We kindly would like to invite you to reach us directly with further details about your stay. Your remarks are truly valuable to us.
Hotel staff was amazing and fast, food was great, room was ocean front view beautiful we had issues with the bathroom and it was fix in an hour
Dear J, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Best Regards.
Everything was excellent the attendance was very good
Dear Cleicondocarmo, Thank you so much for your comments about your stay with us. We are glad to know that you loved your vacation at Secrets The Vine Cancun. It will be a pleasure to host you back on your next getaway to Cancun. Warm regards Karina Yam e-Concierge
Enjoyed the friendliness of staff, but overall the hotel is not 5 star as expected. The price is expensive compared with other resorts
Thank you for choosing our resort as your host on your recent gateway to our destination. We sincerely appreciate you have taken the time to share an overview of your stay through this mean. Our guest’s feedback is very important to us in our constant commitment to improving our service levels. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously, we are working on a daily basis to exceed our guest’s expectations and hope to have the opportunity to host you again in the near future to offer you a remarkable stay. Best Regards, Lina Arzuffi Social Media Coordinator
We absolutely loved this resort. Having Preferred Club was definitely worth the money. The only restaurant that I felt was “slow” & not up to par like the other restaurants was Sea Side Grill. The staff were 5 star all the way!!!!
Thank you for taking the time to rate our resort. We are glad to know your experience was the most pleasant one, we are also delighted to read that you’ve enjoyed the facilities and special amenities delivered to Preferred Club guests, and hope to have the honor of welcoming you back in the near future. Best Regards, Mercedes Gancedo e-Concierge
service is super good, i will go to vacation again
Many thanks for taking the time to rate our resort. We appreciate your high rating and sincerely look forward to welcoming you back on a future occasion to provide you with the excellent service that characterizes our resort and brand. Best Regards, Mercedes Gancedo e-Concierge
The service was so amazing one of the things that really was awsome my wife had a severe cough in the middle of the night and the front desk clerk had the pharmacy bring her medicine.
Many thanks for taking the time to rate and share your comments about your recent experience. Our team looks forward to being your hosts again on your next visit to the Mexican Caribbean. Best Regards, Mercedes Gancedo e-Concierge
I have absolutely no complaints. My husband and I went for our honeymoon and enjoyed our time. The restaurant options and food were amazing. You can even choose to dine on your room patio at no extra charge. The rooms were cleaned multiple times a day. This is the perfect place to relax and enjoy the luxuries of relaxing poolside or on the beach.
Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed your experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We are looking forward to welcoming you back to Secrets The Vine Cancun, your home away from home. Best Regards, Mercedes Gancedo e-Concierge
We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one. We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.