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Pachamaya Holistic Wellness & Spa

4.0 star property
Adults-only hotel with a fitness center and spa services

Choose dates to view prices

Photo gallery for Pachamaya Holistic Wellness & Spa

Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, sun loungers
Exterior
Grand Room | 1 bedroom, hypo-allergenic bedding, individually decorated
Reception
Executive Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Pet friendly
  • Gym
  • Laundry

Explore the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Plaza 28
    ‪17 min walk‬
  • Puerto Cancun Marina Town Center
    ‪19 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

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Room options

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Double Room

1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, hypo-allergenic bedding, individually decorated

Family Room, Multiple Beds

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 8
  • 4 Twin Bunk Beds

View all photos for Grand Room

Grand Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Grand Room

  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the neighborhood

Cancun

Located in Downtown Cancun, Pachamaya Holistic Wellness & Spa is within a mile (2 km) of popular sights such as Puerto Cancun Marina Town Center and Plaza 28. This 4-star hotel welcomes guests with 14 rooms and conveniences like an outdoor pool, free self parking, and a gym.

What's nearby

  • Las Palapas Park - 6 min walk - 0.4 miles
  • Plaza 28 - 17 min walk - 1.0 mile
  • Puerto Cancun Marina Town Center - 19 min walk - 1.0 mile
  • Plaza Las Americas - 2 min drive - 1.4 miles
  • Ultramar Ferry Puerto Juárez - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Holistic Wellness & Spa

Adults-only hotel with a fitness center and spa services
Guests of Pachamaya Holistic Wellness & Spa have access to an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for MXN 750 per vehicle. The front desk has multilingual staff that can help with securing valuables, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include meeting rooms, coffee/tea in a common area, and a refrigerator in a common area.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 200 to 500 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Books
  • Designer stores
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Gym
  • Music library
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Scooter/moped rentals
  • Shopping
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: MXN 500 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 AM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No alcohol is served at Pachamaya Holistic Wellness & Spa.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Pachamaya Holistic Wellness & Spa?

Pachamaya Holistic Wellness & Spa provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Pachamaya Holistic Wellness & Spa?

This hotel is situated in Downtown Cancun within a short 18-minute walk of Puerto Cancun Marina Town Center and also 10 minutes on foot from Las Palapas Park. You'll also find Plaza Las Americas and Plaza 28 within a short drive.

Is there parking available at Pachamaya Holistic Wellness & Spa?

Yes, uncovered self parking is offered for free at the hotel. Though parking is available on request, wheelchair-accessible van parking and electric bike charging are also available.

Is there a spa available at Pachamaya Holistic Wellness & Spa?

Spa services at the hotel include hot stone massages, deep-tissue massages, couples treatments, and body wraps.

Does Pachamaya Holistic Wellness & Spa have a casino?

No, Pachamaya Holistic Wellness & Spa doesn't have a casino.

Is there an indoor pool at Pachamaya Holistic Wellness & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 AM.

What will couples enjoy most about a stay at Pachamaya Holistic Wellness & Spa?

This adults-only hotel offers many amenities for couples, including in-room massages as well as an outdoor pool and a restaurant.

Does Pachamaya Holistic Wellness & Spa have a hot tub?

No, there isn't a spa tub at this hotel.

Does Pachamaya Holistic Wellness & Spa feature a restaurant that includes a breakfast menu?

Yes, Pachamaya Holistic Wellness & Spa serves a cooked-to-order breakfast for a surcharge each morning at Chamana.

Does Pachamaya Holistic Wellness & Spa allow pets to stay for free?

Yes, cats and dogs stay free at Pachamaya Holistic Wellness & Spa and the property also provides food and water bowls.

Are there connecting rooms at Pachamaya Holistic Wellness & Spa?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Pachamaya Holistic Wellness & Spa?

The closest major airport to Pachamaya Holistic Wellness & Spa is Cancun Intl. Airport (CUN), which is 11.3 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Pachamaya Holistic Wellness & Spa?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or pool views.

Does Pachamaya Holistic Wellness & Spa have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Pachamaya Holistic Wellness & Spa.

Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 82 reviews
Rating 8 - Good. 21 out of 82 reviews
Rating 6 - Okay. 6 out of 82 reviews
Rating 4 - Poor. 4 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Byanka Florius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the smell ss you walked in the staff were super nice and helpful the pool are was beautiful very peaceful very nice hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Bruna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon!
Stayed 3 nights in Mar 2025

8/10 Good

BIK FUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked.
Stayed 1 night in Mar 2025

10/10 Excellent

Mindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden little GEM

The people who work at are AMAZING! They are extremely friendly and went above and behind. Initially we were only going to stay for 1 night, but ended up staying 3 nights. It was very chill and quiet. We enjoyed the pool area, although the hot tub was not heated, so that was unfortunate. We got massages, facials and did one of their sound baths. All were amazing, however during the sound bath, we could hear the front receptionist talking with other guests, which was disruptive. The food was delicious in the restaurant and the lattes, were mouth watering! We didn’t realize it was a hostel until day 2. We got to meet some wonderful guests! It was close to many things, and made getting around easy. We did have a car, and were able to park for free right in front. The room (#5) was large and came with 2 private twin bunks and 1 double sized bed. The first night, I slept on the double and it was EXTREMELY uncomfortable, so I decided to give the bunk a try. It was MUCH more comfortable and I actually really liked the curtains on it! Overall, I would definitely stay here again!
Stayed 1 night in Feb 2025

10/10 Excellent

Luyue

The hotel was excellent!
Stayed 2 nights in Feb 2025

10/10 Excellent

LaVerne Ashlee

Stayed 2 nights in Feb 2025

8/10 Good

Ed

Traveled with partner
Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Stayed 1 night in Feb 2025

10/10 Excellent

Joe

Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Stayed 1 night in Jan 2025

10/10 Excellent

Marian, Victoria Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Stayed 11 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the facilities. Excellent!
Stayed 1 night in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chelsea

Stayed 8 nights in Jan 2025

8/10 Good

Kim

Stayed 7 nights in Jan 2025

10/10 Excellent

Chelsea

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 2 nights in Jan 2025

6/10 Okay

Amabel

Disliked: Cleanliness, room comfort

Cockroaches and terrible customer service

After arriving from a very long 11hr flight it took us ages to find the property because it is listed on two different locations depending on which map app you use. On arrival, we were told we had mistakenly booked for 1 guest in 1 room instead of 2 guests in 1 room. This was my mistake but the lady at the front desk proceeded to spend 10 minutes chatting to someone on the phone about it and then eventually charged us an extra fee. I would have been fine with this but the room rate was the same online for 1 or 2 guests, so not sure why this extra fee was necessary and even if it was - couldn’t we have sorted it out on checkout when we weren’t clearly exhausted?? The room we were given didn’t look like the pictures and there were cockroaches in the outdoor corridors and stairwell leading to our room (the door had a huge gap underneath so I’m not sure what would stop the roaches from coming into the room also). The only positive was the pool area was nice but unfortunately we didn’t get time to use it. Would not return.
Stayed 1 night in Dec 2024

8/10 Good

Chelsea

Stayed 1 night in Jan 2025

2/10 Terrible

david

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

STAY AWAY!!!!

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.
Stayed 2 nights in Jan 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Anne

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Tanju

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very minimalistic. The morning lady who speaks English at the reception is not friendly at all. The rooms are very basic. Do not expect any luxury at all. After heavy rains, our rooms are flooded twice so we had to change rooms at 11 pm twice.
Stayed 7 nights in Dec 2024

8/10 Good

Henry

Stayed 2 nights in Dec 2024

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and I used the spa services and had a great massage. They offer yoga and sound baths as well.
Stayed 1 night in Dec 2024

4/10 Poor

Julius

Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Dec 2024