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Aparthotel

Hotel Suites La Roca

2.0 star property
Aparthotel with a rooftop terrace, near Ultramar Ferry Puerto Juárez

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Photo gallery for Hotel Suites La Roca

Outdoor pool
Minibar, desk, iron/ironing board, free WiFi
Minibar, desk, iron/ironing board, free WiFi
Terrace/patio
Superior Suite, 1 King Bed, Kitchen | Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • 24/7 front desk

Explore the area

View in a map
66 López Portillo Manzana 03 Lote 42, Cancun, QROO, 77510
  • Place, Mercado 23
    ‪9 min walk‬
  • Place, Las Palapas Park
    ‪16 min walk‬
  • Place, Plaza 28
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Family Suite, 2 Bedrooms, Kitchenette

Minibar, desk, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms, Kitchenette

  • 150 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Suite, 1 King Bed, Kitchen

Superior Suite, 1 King Bed, Kitchen | Lobby

Superior Suite, 1 King Bed, Kitchen

  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, coffee/tea maker

Superior Suite, 1 Bedroom, Kitchen

  • 301 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Double Bed, Kitchenette

Fridge, microwave, stovetop, coffee/tea maker

Superior Suite, 1 Double Bed, Kitchenette

  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 2 Bedrooms, Kitchen

Minibar, desk, iron/ironing board, free WiFi

Superior Suite, 2 Bedrooms, Kitchen

  • 290 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About the neighborhood

Cancun

Located in Downtown Cancun, Hotel Suites La Roca is a leisurely stroll from sights such as Mercado 23 and Séptimo Día Adventist Church. This 18-room aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Mercado 23 - 9 min walk - 0.5 miles
  • Las Palapas Park - 16 min walk - 0.9 miles
  • Benito Juarez Municipal Building - 17 min walk - 1.0 mile
  • Plaza 28 - 4 min drive - 1.8 miles
  • Cancun Mall - 5 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪El Paisano Del 23 - ‬9 min walk
  • ‪La Suegra - ‬9 min walk
  • ‪Tacos Beef - ‬6 min walk
  • ‪El Pocito - ‬7 min walk
  • ‪Subway - ‬9 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Hotel Suites La Roca

Aparthotel with a rooftop terrace, near Ultramar Ferry Puerto Juárez
Hotel Suites La Roca offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Free offsite parking is included with your stay. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Additional amenities include express check-in, express check-out, and a terrace.
Each apartment is air-conditioned and features a kitchenette with a refrigerator, a microwave, and a stovetop. Guests can expect to find free WiFi and a 55-inch flat-screen TV with digital channels. The bathroom offers a rainfall showerhead and free toiletries. Other standard amenities include a minibar, a coffee maker, and a ceiling fan.
Recreational amenities at the aparthotel include an outdoor pool.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Minibar
  • Wet bar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Outdoor areas

  • Rooftop terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In the city center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 18 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 14 2025 to February 28 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Suites Roca Cancun
Hotel Suites Roca
Suites Roca Cancun
Suites Roca
Hotel Suites La Roca Hotel
Hotel Suites La Roca Cancun
Hotel Suites La Roca Hotel Cancun

Frequently asked questions

Are free cancellation options available at Hotel Suites La Roca?

Hotel Suites La Roca offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What can I see within easy reach of Hotel Suites La Roca?

This aparthotel is situated in Downtown Cancun within a short 17-minute walk of Las Palapas Park and also 10 minutes on foot from Mercado 23. You'll also find Ultramar Ferry Puerto Juárez and Plaza Las Americas within a short drive.

Is there parking available at this aparthotel?

Yes, there is a garage though parking is limited.

Does Hotel Suites La Roca include a casino?

No, Hotel Suites La Roca doesn't have a casino.

Will I find an indoor pool at Hotel Suites La Roca?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hotel Suites La Roca?

Amenities that appeal to couples at this aparthotel include a kitchenette, a minibar, and a rainfall showerhead.

Does Hotel Suites La Roca have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Hotel Suites La Roca have a restaurant with a breakfast menu?

No, Hotel Suites La Roca doesn't have a restaurant that serves breakfast.

Will Hotel Suites La Roca allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Suites La Roca.

Does this aparthotel have connecting rooms?

No, there aren't connecting rooms at this aparthotel.

How close is the airport from Hotel Suites La Roca?

The closest major airport to Hotel Suites La Roca is Cancun Intl. Airport (CUN), which is 12.3 mi away (23 minutes by car).

Are there rooms with balconies at Hotel Suites La Roca?

No, there aren't any apartments with balconies at Hotel Suites La Roca.

Hotel Suites La Roca Reviews

Reviews

5.8
Rating 10 - Excellent. 22 out of 86 reviews
Rating 8 - Good. 17 out of 86 reviews
Rating 6 - Okay. 7 out of 86 reviews
Rating 4 - Poor. 10 out of 86 reviews
Rating 2 - Terrible. 30 out of 86 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Laila

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We unfortunately had to verify by ourselves that the negative comments are true. We don't recommend at all.
Stayed 7 nights in Dec 2024

2/10 Terrible

Danny

Traveled with family
Disliked: Cleanliness, room comfort

Hotel is closed!!!

This hotel is closed!! They took our money and never told Hotels.com that it was closed. Doors are barred and no one inside. Had to stay at another hotel across the street so we saw that it was always closed.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chris

Stayed 2 nights in Dec 2024

6/10 Okay

Larry, Kelowna

Disliked: Cleanliness
Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.
Stayed 2 nights in Mar 2023

2/10 Terrible

Sheldon, apo

Disliked: Cleanliness, amenities

2/10 Terrible

Anton

Traveled with family
Disliked: Cleanliness, room comfort
Это ужасно грязно и душно.
Stayed 8 nights in Dec 2022

10/10 Excellent

Abraham

Stayed 1 night in Aug 2022

2/10 Terrible

Bradley

Stayed 1 night in Jul 2022

2/10 Terrible

Wendy

Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Stayed 6 nights in Nov 2020

10/10 Excellent

Socorro

Traveled with family
Liked: Cleanliness, room comfort

A comfort and placental place

This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.
Stayed 10 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Friendly staff, especially the Argentinian man, simply the best atttitude.
Stayed 2 nights in Jul 2020

10/10 Excellent

Len

Business traveler
Liked: Cleanliness, amenities
Stayed 6 nights in Jul 2020

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2020

2/10 Terrible

Marvin, Chicago

Business traveler
Liked: Cleanliness
Disliked: Amenities
Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.
Stayed 5 nights in Jan 2020

2/10 Terrible

Doc

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a high crime district. Room was absolutely filthy. It was not fit for human habitation. There was human bio matter splattered on the wall. The "air conditioning" that was advertised was a one room (bedroom) air conditioner that did not work. There was no way to escape the room but through the door if there were a fire. You would be trapped. No deadbolt for security on the cardboard thin door. There was, however, a huge iron door that slid across the only entry at night thus trapping you inside. We did not stay after seeing the condition of the room and facilities. They would not refund our money. Stay away from this dung pit.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good value I would stay there again there were stores close by
Stayed 14 nights in Dec 2019

10/10 Excellent

Verified traveler

Good thank you i enjoy verymuch everythink i wil come back
Stayed 8 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the fact that I can't write a lot I've condensed my complaint into a list. Day 1: Manager gave me a one bedroom with two twins beds for me and my family of 3. The pool was dirty and not working. Day 2: On 2 separate occasions the toilet failed to flush. Day 3: Same small 1 bedroom two twin beds. Pool still not working. Day 4: Toilet was fixed and stopped flushing again. Day 5, 6: Bedsheets were loose and came off mattress in the morning. Day 7: Housekeeping was informed. New bedsheets were given but same problems persisted. Day 8: Extremely loud music from 11pm - 3am resonating from a bar across the street. Unbearable to sleep. Day 9: Previous issues persisted. Front desk worker warned me about walking outside in front of the hotel at night because 3 prostitutes robbed a hotel guest. Day 10: Toilet not flushing again. Front desk was notified. Claimed to have fixed but still not flushing. Found a blood stain on my pillow case before going to sleep. Day 12: Arrived at 9pm both AC units not working. Beeping and flashing numbers. Microwave beeping. TV not working. Hotel worker claimed it was an electrical problem, but refrigerator, ceiling fan, and lights were all working. My family and I left 3 days before we were supposed to at 12AM. At this point I drove around Cancun until Expedia rushed to find us a better hotel in the area. The owner forced front desk associate to return our money out of his own wallet. The loud bar music was nonstop from day 1 until the day we left.
Stayed 14 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked the hotel we were pleased with the amenities and the fact that it was in Cancun. However it was clear after the first few days that our time there was not going to be a good time. The first issue was that we booked a room with a twin bed and a queen bed and the room we got had a twin bed and a full bed which is smaller than a queen. They did move us to a larger room, which we were happy about. Our problems started in the new room. The first problem was that the toilet was not flushing and we had to tell them three different times. Each time we told them we were assured that it would be fixed and we came back and it would be fixed for a day and then it stopped working again. The bed sheets have coming off of the bed so we were sleeping on a dirty mattress. We talk to both housekeeping as well as the front desk about this issue and again we were assured that it would be fixed and it was never fixed. One of the reasons we booked the hotel is because it had a pool and a hot tub.Hot tub. When we arrived at the hotel the pool was green and full of algae. We were told that it was going to be cleaned it was clean for about a day and then we were notified that the filter was not working so the pool will not stay clean as it should. One night before bed we noticed a blood spot on the pillow case. And they tried to tell us that it was from us. The final straw was three days before the end of our trip. We came home after a long day out to both of our AC units not working.
Stayed 14 nights in Jul 2019

4/10 Poor

Mostaque

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place

Nightly rate was very good for me - for a regular Mexican with 150 pesos per day was not. May be, that is why it kind of empty
Stayed 1 night in Jul 2019

4/10 Poor

Omer

Liked: Cleanliness, staff & service, room comfort
Address was confusing
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2019

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