See all properties

Hotel Plaza Kokai Cancún

3.0 star property
Family-friendly hotel with 2 restaurants and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Plaza Kokai Cancún

Front of property
2 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool
Reception
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Plaza Las Americas
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Double Room

Premium bedding, in-room safe, individually decorated

Double Room

  • 301 sq ft
  • Sleeps 4

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated

Standard Double Room

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar King

Estandar King | Premium bedding, in-room safe, individually decorated

Estandar King

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Premium bedding, in-room safe, individually decorated

Room Standard

  • 236 sq ft
  • Sleeps 2

You may also like

Ad
View from room

AVA Resort Cancun - All Inclusive

Cancun
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.4 out of 10, Very Good, 835 reviews
$488 nightly
The price is $595
Feb 1 - Feb 2
Total with taxes and fees
AVA Resort Cancun - All Inclusive

About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Las Palapas Park, Hotel Plaza Kokai Cancún is within a mile (2 km) of other popular sights such as Puerto Cancun Marina Town Center. This 55-room, 3-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi.

What's nearby

  • Benito Juarez Municipal Building - 5 min walk - 0.3 miles
  • Las Palapas Park - 6 min walk - 0.4 miles
  • Mercado 23 - 8 min walk - 0.5 miles
  • Puerto Cancun Marina Town Center - 19 min walk - 1.0 mile
  • Plaza Las Americas - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬5 min walk
  • ‪Taqueria Coapeñitos - ‬3 min walk
  • ‪Ty-Coz - ‬4 min walk
  • ‪Yamamoto - ‬2 min walk
  • ‪Mi Rinconcito Colombiano - ‬4 min walk

About this property

Hotel Plaza Kokai Cancún

Family-friendly hotel with 2 restaurants and a 24-hour front desk
Guests staying at Hotel Plaza Kokai Cancún enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Free offsite parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include free newspapers, laundry facilities, and a banquet hall.
Guests can expect free WiFi and 28-cm TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls and safes are other standard amenities.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Outdoor pool
Suites Cancun Center Cancun
  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
7.4 out of 10, Good, 252 reviews
$34 nightly
The price is $47
Feb 9 - Feb 10
Total with taxes and fees
Suites Cancun Center Cancun

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorized watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.
Property Registration Number 005-007-007375/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Hotel Plaza Kokai Cancún?

Hotel Plaza Kokai Cancún offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Plaza Kokai Cancún?

As of Jan 19, 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai Cancún on Jan 24, 2026 start from $45.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Plaza Kokai Cancún?

This hotel is situated in Downtown Cancun within a 10-minute walk of Las Palapas Park and Mercado Ki Huic. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Hotel Plaza Kokai Cancún?

No, there isn't parking at the hotel but you'll find free parking nearby.

Does Hotel Plaza Kokai Cancún include a casino on the premises?

No, Hotel Plaza Kokai Cancún doesn't have a casino.

Will I find an indoor pool at Hotel Plaza Kokai Cancún?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What amenities will couples enjoy at Hotel Plaza Kokai Cancún?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a swim-up bar, and 2 restaurants.

Does Hotel Plaza Kokai Cancún have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Plaza Kokai Cancún have a restaurant that serves breakfast?

Yes, Hotel Plaza Kokai Cancún has 2 restaurants, and serves breakfast for a surcharge.

Will Hotel Plaza Kokai Cancún allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Plaza Kokai Cancún.

Are there connecting rooms at Hotel Plaza Kokai Cancún?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Plaza Kokai Cancún?

The closest major airport to Hotel Plaza Kokai Cancún is Cancun Intl. Airport (CUN), which is 11.4 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Hotel Plaza Kokai Cancún?

No, at Hotel Plaza Kokai Cancún, there aren't any guestrooms that list a balcony.

Hotel Plaza Kokai Cancún Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 241 out of 717 reviews
Rating 8 - Good. 217 out of 717 reviews
Rating 6 - Okay. 137 out of 717 reviews
Rating 4 - Poor. 57 out of 717 reviews
Rating 2 - Terrible. 65 out of 717 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, easy transport

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Stayed 1 night in Oct 2025

10/10 Excellent

Gloria zarina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant
Stayed 4 nights in Jul 2025

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Solo nos quedamos una noche muy poco tiempo, pero
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the room and very polite the staff. good location and safe place.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Stayed 8 nights in Jun 2025

10/10 Excellent

Yordanys

Liked: Cleanliness
Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Stayed 3 nights in Jun 2025

10/10 Excellent

ana maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in all ways
Stayed 1 night in Jun 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to say...management and staff....questionable
Stayed 1 night in Jan 2025

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Solana

Liked: Cleanliness, staff & service, amenities
The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!
Stayed 6 nights in Jan 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms seemed damp. No alcohol allowed.
Stayed 3 nights in Feb 2025

2/10 Terrible

Heather, Fenton

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beware! I booked the king room which was shown to have ample space with a small sitting area and a large jetted tub. After making me wait for 3 hours to check in (I realize I was early so I understand this is more my fault than theirs, but most hotels at least try to get you into a room) they gave me my key, remotes for the tv and the a.c. And a piece of paper that said that they didn’t turn on the hot water until after 7pm, they sent me to a basic room with none of the amenities shown. I went back downstairs to try and fix the situation, only to be met with an employee who explained that the pictures on Expedia are wrong and they would not move me to the room pictured or provide a refund. I just called a taxi and had them take me to a better hotel. Tl;dr you don’t get what you pay for, the area is a little sketch, they don’t let you have hot water until after 7, the employees dgaf. Go elsewhere, trust me.
Stayed 1 night in Feb 2025

8/10 Good

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel. Clean, quite, near dining and transportation. Not the fanciest, but gets the job done. Also note that they only have hot water in the morning.
Stayed 4 nights in Jan 2025

8/10 Good

Jenna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay if you just need a clean quick place to stay and to be close to the bus station. Was a little noisy from traffic but better than being stuck beside a night club thumping all night. Would recommend for someone passing through.
Stayed 1 night in Jan 2025

8/10 Good

Jonathan

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Very comfortable bed - the right amount of support without being too firm. Very good water pressure in the shower.
Stayed 1 night in Jan 2025

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and cute hotel

Situated in Cancun centre. It is exactly according to the descriptions. Easy access to the main shopping centres, minutes walk to the terminal, etc...
Stayed 5 nights in Jan 2025

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , has everything nearby
Stayed 3 nights in Jan 2025

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó mucho el hotel, la limpieza la actitud de la y el recepcionista, fueron muuuy amables, el ambiente es muy agradable y confortable
Stayed 4 nights in Dec 2024

6/10 Okay

Sumit

Stayed 1 night in Dec 2024

2/10 Terrible

Yashvi

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No service. No room service. Not even water is available on the property.
Stayed 3 nights in Dec 2024

8/10 Good

Kira T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient choice for the ADO bus station

My husband, our 8-month-old baby, and I stayed here for one night during our travels. We arrived late in the evening and left early the next morning, so our experience was brief but sufficient for our needs. The staff were polite and efficient, making check-in straightforward despite our late arrival. The hotel was clean, and the room provided everything we needed for a short stay. While nothing stood out as exceptional, it was perfectly adequate and met our expectations. The location is very central, just a few minutes’ walk from the ADO bus terminal, which was the main reason we chose this hotel. This convenience made it easy to catch an early bus the next morning. Overall, this hotel is a practical choice if you're looking for a clean and convenient place to stay for a short time in Cancun.
Stayed 1 night in Dec 2024

6/10 Okay

Kishanthini

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff was very rude . I need help to take my luggage to my room . She asked money to some one go the the room . I easily booked the room for 4 people. But I only book for one . She was very very rude in professional
Stayed 1 night in Nov 2024

Hotels