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Hotel Plaza Kokai Cancún

3.0 out of 5.0

Recent guest reviews

It is a nice hotel in Cancun downtown. Great location, and the restaurant is very good.

i did not like it and stayed only one day. then i changed to a differrnt hotel

good price but you get what you pay for. Ok to stay for one night. I had to change rooms twice because of a foul odor. Don't stay on the 1st floor, the others are ok. The rooftoop garden has a wonderful view of the city. Food at the restaurant was good.

It was a really good option to save money, also the staff is very attentive. The room was good, although a little old. The WiFi signal was ok. But overall a really good option, very near to the bus station.

Stayed at this hotel two seperate times. Really clean and centrally located to really good inexpensive food and a 5 min walk from the ADO bus terminal. There's great wifi in the room which is nice. Other hotels you have to lay for it in the room. Staff is really nice and welcoming. The pool is nice but not really meant for laps, just hanging out.

Stayed in this hotel two seperate times. Great location for us. It's close to a ton of good local cheap delicious food. Also really convenient walk to the ADO BUS terminal. Room is really clean and internet in the room included in the price. Other hotels we have stayed at in Cancun you have to pay for wifi in your room. Staff if super nice and really helpful. It's nice they have a pool but really not meant for swimming laps, just to hang out in.

This was an inexpensive hotel downtown Cancun. Exactly what I was looking for. The people were friendly but the room was low on amenities. There was no coffee in the room and no ice to be found except the resteraunt. And then it was a cup of ice. Other than that the stay was pleasant

The heart of Downtown Cancun, walking distance to many local shops, bus routes and spend time with the locals !!

I am a person with very sound sleep every night. However, even I couldn't tolerate the loudness of singing of the bar in this hotel. Woke up several times. There was noise even till 4am.

Air conditioning weak! Water in shower only a trickle. Location of hotel very good in relation to downtown, shopping and restaurants. Staff nice. The old saying, "you get what you pay for" really applied in this case.

This hotel was horrible. There is a band that plays below all the rooms until 2am every night. The beds were harder than wooden planks. No refrigerator, cable tv, or safe provided. Pictures are very misleading.

I arrived late at night to find that they did not have my booking and the hotel was completely booked out. The woman at reception kept looking after everyone else instead of helping me because it was obviously too difficult for her and much easier to hand out keys to other people, so that I felt like I was invisible. It was probably the worst staff service I have ever experienced and the hotel was awful to boot. I would NOT recommend this place to anyone.

The staff at this hotel are amazing. They were able to answer all of our questions truthfully, and guided us to some fantastic restaurants. They were also very helpful in acquiring a taxi for our return trip to the airport. The water from the tap is not safe to drink but they provide you with bottled water at no charge. They also have free internet available 24/7. It was an incredibly nice hotel that was definitely more affordable than an all-inclusive hotel!

I expected a Best Western to be clean with friendly staff and this hotel is a dump and a nightmare. The photo on the website is NOT the hotel you will be staying at. Ants everywhere, cigarette burns on the sheets, lampshades, and furniture, moldy and dirty shower, broken sink, water stained ceilings. You're promised a free breakfast and they will yell at you saying that it is not included. Ad says that there are computers for hotel guest use and there were only wires for one. EXTREMELY RUDE staff. It is also in the middle of a scary neighborhood and not near any attractions or an ATM. After 1 night we got out of there and checked into a different hotel. DO NOT GO HERE!

this is a good hotel. the rooms are clean the staff are very friendly. the breakfast is basic, bread, jam, coffee and OJ. Not near the beach but very close to central bus terminal. from airport catch the ado bus to the central cancun terminal and this hotel is 50m from there. ideal place for a night before you fly in or out if just passing through cancun. its a 2 star hotel, u get what you pay for

Av Uxmal No 26, Sm 2A Cancun QROO

Located in Downtown Cancun, Hotel Plaza Kokai Cancún is within a 10-minute stroll of sights such as Benito Juarez Municipal Building and Cristo Rey Church. This 3-star hotel has 46 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi. Centrally located in Cancun, the hotel is also a short walk from Las Palapas Park and Mercado 23.


Enjoy dining at one of 2 onsite restaurants including El meson espanol, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception. Start your day off with continental breakfast, available for a fee.

Dining


All 46 soundproofed rooms provide coffee makers, free local calls, and free bottled water. Guests can enjoy free WiFi and cable TV. Bathrooms have hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and desks.

Rooms


Guests of Hotel Plaza Kokai Cancún have access to a nightclub, an outdoor pool, and a rooftop terrace. If you plan to drive, free offsite parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. This hotel also has free WiFi in public areas.

Property features

Room options

Guest reviews for Hotel Plaza Kokai Cancún

Couples (6) Business (2) Family (1) Other (4) Friends (2)
3

nice hotel for the price

Families

It is a nice hotel in Cancun downtown. Great location, and the restaurant is very good.

By on May 7, 2015

1

not much good

Couples

i did not like it and stayed only one day. then i changed to a differrnt hotel

By on Apr 9, 2015

2

you get what you paid for

BusinessTravelers

good price but you get what you pay for. Ok to stay for one night. I had to change rooms twice because of a foul odor. Don't stay on the 1st floor, the others are ok. The rooftoop garden has a wonderful view of the city. Food at the restaurant was good.

By on Jan 17, 2015

4

cool

Couples

It was a really good option to save money, also the staff is very attentive. The room was good, although a little old. The WiFi signal was ok. But overall a really good option, very near to the bus station.

By on Dec 23, 2014

4

love this hotel

Couples

Stayed at this hotel two seperate times. Really clean and centrally located to really good inexpensive food and a 5 min walk from the ADO bus terminal. There's great wifi in the room which is nice. Other hotels you have to lay for it in the room. Staff is really nice and welcoming. The pool is nice but not really meant for laps, just hanging out.

By on Oct 17, 2014

4

love this hotel

Couples

Stayed in this hotel two seperate times. Great location for us. It's close to a ton of good local cheap delicious food. Also really convenient walk to the ADO BUS terminal. Room is really clean and internet in the room included in the price. Other hotels we have stayed at in Cancun you have to pay for wifi in your room. Staff if super nice and really helpful. It's nice they have a pool but really not meant for swimming laps, just to hang out in.

By on Oct 17, 2014

3

good hotel

BusinessTravelers

This was an inexpensive hotel downtown Cancun. Exactly what I was looking for. The people were friendly but the room was low on amenities. There was no coffee in the room and no ice to be found except the resteraunt. And then it was a cup of ice. Other than that the stay was pleasant

By on Sep 25, 2014

4

down town

Singles

The heart of Downtown Cancun, walking distance to many local shops, bus routes and spend time with the locals !!

By on May 25, 2014

1

noisy hotel

Singles

I am a person with very sound sleep every night. However, even I couldn't tolerate the loudness of singing of the bar in this hotel. Woke up several times. There was noise even till 4am.

By on Mar 12, 2014

2

very basic only

Singles

Air conditioning weak! Water in shower only a trickle. Location of hotel very good in relation to downtown, shopping and restaurants. Staff nice. The old saying, "you get what you pay for" really applied in this case.

By on May 25, 2013