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Hotel Hacienda Cancun

2.5 star property

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Photo gallery for Hotel Hacienda Cancun

Outdoor pool, sun loungers
Interior entrance
TV
TV
TV

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Place, Mercado 23
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room

Standard Room | Iron/ironing board, free WiFi, bed sheets

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room

A hotel room with a bed, a mirror, an air conditioning unit, and a window with curtains.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Las Palapas Park, Hotel Hacienda Cancun is within 2 miles (3 km) of other popular sights like Kabah Urban Park. This 38-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a terrace.

What's nearby

  • Las Palapas Park - 3 min walk - 0.2 miles
  • Mercado 28 - 5 min walk - 0.3 miles
  • Plaza 28 - 8 min walk - 0.5 miles
  • Benito Juarez Municipal Building - 9 min walk - 0.5 miles
  • Mercado 23 - 10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Parrilla - ‬3 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Porky's Tacos - ‬3 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Picaña & Grill - ‬2 min walk

About this property

Hotel Hacienda Cancun

Guests of Hotel Hacienda Cancun enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. This smoke-free hotel also has a garden.
TVs come with cable channels, and free WiFi keeps guests connected. Ceiling fans and free toiletries are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3 PM—-6:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Frequently asked questions

Are free cancellation options available at Hotel Hacienda Cancun?

Hotel Hacienda Cancun provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Hacienda Cancun?

As of Jun 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Cancun on Jul 2, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel Hacienda Cancun?

This hotel is situated in Downtown Cancun within a 10-minute walk of Las Palapas Park and Mercado 28. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is there parking available at Hotel Hacienda Cancun?

No, there isn't parking at this hotel.

Does Hotel Hacienda Cancun feature a casino at the property?

No, Hotel Hacienda Cancun doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda Cancun?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Hacienda Cancun a good place to stay for couples?

Couples will appreciate amenities like an outdoor pool, a terrace, and a 24-hour front desk at this hotel.

Does Hotel Hacienda Cancun have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Hacienda Cancun have a restaurant with a breakfast menu?

No, Hotel Hacienda Cancun doesn't have a restaurant that serves breakfast.

Will Hotel Hacienda Cancun allow pets to stay for free?

No, pets aren't allowed at Hotel Hacienda Cancun though service animals are welcome.

Does Hotel Hacienda Cancun have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Hacienda Cancun?

The closest major airport to Hotel Hacienda Cancun is Cancun Intl. Airport (CUN), which is 11.6 mi away (21 minutes by car).

Are there rooms with balconies at Hotel Hacienda Cancun?

No, there aren't any guestrooms with balconies at Hotel Hacienda Cancun.

Hotel Hacienda Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 95 out of 373 reviews
Rating 8 - Good. 104 out of 373 reviews
Rating 6 - Okay. 92 out of 373 reviews
Rating 4 - Poor. 45 out of 373 reviews
Rating 2 - Terrible. 37 out of 373 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Aldrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, if you want to go in Cancun and close to downtown it's the best one
Stayed 7 nights in Mar 2025
Verified

8/10 Good

Eden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and comfy
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Misa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Margarita Guerra

Liked: Staff & service
No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024
Verified

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities

Economy room is decent enough near Park

It's a decent enough room for the money except they don't really have any place to put your items except for one spot
Stayed 1 night in Jan 2023
Verified

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Bronagh

Disliked: Cleanliness, property conditions & facilities, room comfort

Truly grim

Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024
Verified

8/10 Good

Chiara Anna

Liked: Cleanliness
I liked the position and the swimming pool even if it could be better cleaned... I didn't like that even if I clearly asked for a towels changing they didn't change them. I had to ask for toilet paper at the reception. Old but solid structure with A/C. There is no elevator but the building has a typical and welcoming structure.
Stayed 4 nights in Aug 2025
Verified

2/10 Terrible

Americo

Disliked: Amenities, property conditions & facilities
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Stayed 4 nights in Mar 2023
Verified

6/10 Okay

Shelline

Disliked: Amenities
Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no.
Stayed 5 nights in Mar 2025
Verified

6/10 Okay

erick

Liked: Cleanliness, staff & service
Tiendas cerca y restaurante
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jacmony

Liked: Cleanliness, staff & service, amenities
la limpieza de la habitacion es buena, es austera pero funcional, no tenia ropero o closet, solo el espacio para uno pero abierto para colocar algunas cosas, el baño bien, igualmente austero pero funcional, el hotel no tiene elevador o al menos nosotros no vimos, asi que tuvimos que subir las maletas hasta el piso donde estaba nuestra habitacion, los empleados nos atendieron muy bien, incluso nos dieron recomendaciones para visitar y para comer, cuidado con el estacionamiento, hay pocos lugares, en general nuestra estancia fue muy buena, no es costoso y esta ubicado en una zona donde hay varios lugares para ir a comer, cerca del parque de las palapas, cerca del mercado de artesanias, sin duda volveria a hospedarme con ellos.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
El aire no enfriaba tanto
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Isaac

Disliked: Cleanliness, amenities
El ruido todo el tiempo hay mucha gente en los pasillos, los controles no sirven, pusieron un solo rollo de papel de baño para tres dias y dos noches no hicieron jamás cambio de toallas y se fue la luz
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Samuel

Liked: Cleanliness
Unas colchas para taparse xq con esas sabanas muy delgadas no me quita el frio.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Eric

Disliked: Cleanliness
Torneira tanque sem agua, chuveiro pouca água. Barulho de bip estranho
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Daniel E

Liked: Staff & service

Hotel centrico no es para vacaciones

Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Jose Alfredo

Liked: Staff & service
Disliked: Cleanliness

Regular

Es un hotel bastante regular, no ofrece las mejores instalaciones o algo de lujo pero está muy bien para el precio, si lo que buscas es solo un lugar a donde llegar a dormir y ya este hotel es perfecto. Lo único negativo es que no tiene wifi en las habitaciones
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente opción para hospedarse en cancun
Stayed 5 nights in Apr 2025
Verified

6/10 Okay

BENOIT

Personnel de la réception très sympathique mais la chambre très basique.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en buena ubicación y sus al rededores tranquilos
Stayed 1 night in Mar 2025